Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

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Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yesterday I went shopping in Tesco new oscott afterwards I returned to the car only to see one of the workers standing there with his hands down his pants messing with himself while he was talking to someone and my husband said yeah and I bet he don't wash his hands the thing is he knew we were looking and carried on. What is wrong with some people?”

Helpful Report

Posted 8 years ago

“I arrived at the Uttoxeter superstore 8am today to collect an item I’d purchased from Tesco Direct. I headed for the Customer Service desk, which has been in the same place for years, only to find it had moved. The trouble was, none of the staff I asked knew where it was now located. Finally, I discovered that it was now a part of the tobacco kiosk. This was manned by one member of staff who was obviously serving tobacco, scratch cards, etc and a queue was forming. When it was my turn, the member of staff paged customer services. As the customer service staff appeared, a Tesco supervisor stopped her and gave her a task unconnected to my order, I then had to wait a further 10 minutes before my order was finally retrieved, It was apparent that there was a complete lack of management in the store. Why not place a notice to say where the (so called) customer service desk is now situated? And why give just one member of the tobacco kiosk staff all the additional responsibility with no back-up? Please train your employees so that they can answer customer questions. Finally, train your supervisory staff to understand the meaning of customer service. I left feeling utterly frustrated and vowing never again to use Tesco Direct.”

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Posted 8 years ago

“I went to Tesco to collect my click and collect order and when i turned up they said it wasnt ready and to come back some other time without any other information”

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Posted 8 years ago

“The pink panther biscuits really need to be looked at they are either very hard or even worse they have a really bad taste to them now asda have a better taste to theirs.”

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Posted 8 years ago

“struggle with delivery”

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Posted 8 years ago

“Went to my local store to find clothing dye they did not stock it then asked for the cheapest cigs they had usually carlton the assistant tried to sell me a packet that was two pounds more in price i said i was not happy to pay that and asked her again if they were the cheapest she insisted they were. I walked away till another member of staff was serving i asked her for the cheapest cigs she imediatly gave me carlton i asked how come her colleage did not know that she replied that she would have known but just gave what was nearest to her.”

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Posted 8 years ago

“I've used then twice and they were late both times”

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Posted 8 years ago

“limited product range, shelves empty”

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Posted 8 years ago

“Finishing range of products, staff seem not to care”

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Posted 8 years ago

“the 2 items I wanted 1 was out of stock & the other item was in stock but had risen in price by 14.2% disgraceful!”

Helpful Report

Posted 8 years ago

“I bought a blender a month ago, it started smiking so I took it back to the store but did not have a receipt. I was told on an earlier visit that it would be on my clubcard as i had registered it when purchasing. I was told that the barcode had changed on the item so I could not echange it for the smae product and they were offering £3.50 for a £12.00 blender and that they were unable to access my clubcard. I will not buy electrical items from tesco again”

Helpful Report

Posted 8 years ago

“I ordered a TV on tesco direct, delivery said Saturday, then text to say my parcel had been lost would be delivered Sunday, waited in didn't turn up, phoned customer services who couldn't actually tell me where my parcel was, email to say delivery today. Mmm we' ll see.”

Helpful Report

Posted 8 years ago

“Canary wharf management - Dark brown skinned (without prejudice) Friday 15/09 I previously wrote a complaint about his lack of customer centricity and his management style (Hitler) on a separate occasion. On 15/09 He decides to follow me - wants to make his presence felt around me ie approaches me then turns around and walks away. That tantamounts to harrassment. If you cannot take feedback- then you shouldn't be stand in nor store manager. Next time. I will write to CEO.”

Helpful Report

Posted 8 years ago

“I am completely in love with the jackets I brought my children for school, but I am appalled by the fact that upon leaving for school my daughter put her hood up and to my surprise there was a security tag, that had to be removed.”

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Posted 8 years ago

“Where is the 5p carrier bags from tesco which is based in Flitwick,Bedfordshire? I bought some things in there and had to carry them in my hands, and i couldn't see any 10p bags hanging around, even self checkout counter asks if i want to pay 10p for a bag? What the...? So i took all in hands ant on the way back to car i dropped most of my things i bought... that is very nice Tesco. Thanks!”

Helpful Report

Posted 8 years ago

“Just tried 2 x tesco stores for an item that is on an offer there was none on shelves and in both stores it was a bother to the staff to see if there was any more or when they were back in stock. Poor service thanks Tesco”

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Posted 8 years ago

“the isles were littered with large crates waiting to be unloaded.not acceptable 9a.m.”

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Posted 8 years ago

“I want to do a hummus home and I went to Tesco to buy tahini. It's such a bad product , it's very runny and bitter, I don't recommend at all”

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Posted 8 years ago

“After doing some research I decided to buy a new TV from my local Tesco store The entire experience was bad and I eventually bought else ware”

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Posted 8 years ago

“I'm so glad to shopping”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews