The 1916 Company Reviews

Name: The 1916 Company
Address: 166 East Levering Mill Road, Bala Cynwyd, Pennsylvania
Rating: 4.96

5.0 Rating 465 Reviews

98 %

of reviewers recommend The 1916 Company

5.0

Based on 465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The 1916 Company:

The 1916 Company is reshaping the world of collectible watches, fine jewelry, and handbags; uniting a global community through trusted expertise, dynamic storytelling, and client-first experiences. Our vision begins and ends with our clients and community.

Formed through the merger of WatchBox, Govberg, Radcliffe, and Hyde Park Jewelers, The 1916 Company bridges the primary and secondary markets as both an authorized dealer and the global leader in collectible pre-owned watches. With over 20 boutiques, showrooms, and Collector’s Lounges in key cities across the US and around the world, we offer a curated selection of new and pre-owned timepieces alongside exceptional fine jewelry from the most respected brands. We also offer authenticated pre-owned luxury handbags from iconic maisons such as CHANEL, Hermès, and others, as well as a refined selection of pre-owned jewelry from renowned houses including Cartier and Van Cleef & Arpels.

The 1916 Company is proud to be an authorized retailer of the world’s most prestigious watch brands, including Rolex, Patek Philippe, Breitling, Bulgari, Cartier, De Bethune, H. Moser & Cie., IWC, Omega, Tudor, and more. Our authorized jewelry selection includes over 50 leading designers, including David Yurman, CHANEL Fine Jewelry, Buccellati, Pomellato, and our exclusive private label diamond and bridal collection, among many others.

Whether collecting, selling, or trading, our clients are supported by dedicated advisors, expert watchmakers, seasoned journalists, and a world-class Client Experience team. Through engaging editorial content, immersive experiences, and personalized service, we empower collectors to explore, learn, grow, and enjoy their collections with confidence.

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Email:

care@the1916company.com

The 1916 Company 5 star review on 26th April 2026

Anonymous

Anonymous // 01/01/2019

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English

“From the moment I met Brynne Freedman at The 1916 Company, she made my first Rolex experience truly exceptional. This watch is so much more than a timepiece to me. It holds a truly special place in my heart. I have always admired my husband, Eric’s Datejust. To now possess one of my own, that resembles his timepiece, connects us. His and Hers only touches on our timepieces connecting us. From the beginning, Brynne was warm, knowledgeable, and incredibly patient. She took the time to walk me through the different references and configurations, making the process feel exciting rather than overwhelming. What made the experience even more special was how much Brynne genuinely cared about helping me find the right piece. She listened to what I liked, offered thoughtful guidance, and made me feel comfortable every step of the way. When we returned to pick up my first Rolex, Brynne made the moment feel incredibly special and memorable. The care and attention she gave me meant so much. I had never really considered myself a “watch person,” but I absolutely love my new Rolex, and this experience has turned me into a “watch girl. “ I am already thinking about what my next watch might be. Brynne turned what could have been simply a purchase into a meaningful and memorable experience. I cannot recommend her highly enough, and I am so grateful she was part of this special moment for me. Carrie Holmes”

The 1916 Company 5 star review on 8th April 2026

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Posted 1 month ago

“This is my third watch from 1916, and my second purchase from Will at Cherry Creek. My first with Will was a Cartier Santos. I knew exactly what I wanted, so the process was very much an in and out. The second - I was looking for the perfect gift for my wife's birthday. That decision involved consideration of at least 8 different models from 3 different watch manufacturers. Will was extremely professional in taking the time to discuss each with me, check on availability as well as provide frank, and appreciated feedback, which ultimately lead me to getting my wife the Cartier Tank Must. I will be going back to both Will, and 1916, when I am ready for my next time piece - I highly recommend both!”

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Posted 1 month ago

“I had a great purchase experience with Jas, for a certified pre-owned Rolex Submariner! I also met with Hilda regarding the purchase of a new Rolex, she was very helpful and infomative! The 1916 Company in Christianna is a wonderful in store experience, the staff, the store, the best!!”

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Posted 1 month ago

“I had a wonderful experience with the Manhattan Beach location. All sales professionals treated me with kindness and respect, especially Collin Freeman. He was able procure my first Rolex and my first choice in a short amount of time. I’m a pilot and have my name on interest lists throughout the world but Collin and the 1916 Company came through for me! Hope to procure a couple more watches in the future from this store! Thanks!”

The 1916 Company 5 star review on 6th April 2026

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Posted 1 month ago

“Beatiful watch in like new condition Gregory Hjartarson, in sales,was very professional and did a super job making sure I got the watch I was looking for. Thank you Sincerely, Steen A. Rasmussen”

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Posted 1 month ago

“I have been a longstanding customer of then"Hyde Park" now 1916 company. At the begining of the transition it looked a little rocky, I made an appointment to speak with Brandy the new manager at the Scottsdale location. We identified an issue with my account. Brandy worked diligently and expeditiously to resolve said issue. Once it was resolved she worked with me to tailor my account to what I was interested in. Shortly after I received a pleasant call to inform me that one of the timepieces that I wanted had arrived. The experience overall was great. Looking forward to a long relationship with "The 1916 Company".”

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Posted 1 month ago

“Great experience overall. Both Omega watches I purchased were pristine. Honestly, I could have gone to one of many sellers, but my sales consultant Max was such a pro that I chose The 1916 company. Super happy with the whole experience.”

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Posted 1 month ago

“TLDR: The new 1916 Company Manhattan Beach location is gorgeous, houses a variety of jewelry and timepieces, and is staffed by superb sales associates that make the browsing/shopping experience so much more exciting and meaningful. In my visits, I can confidently say this has been my best luxury shopping experience far above any place I've encountered in LA and Orange County. To Max, Hunter, and especially Harrison and Zachary - thank you for treating me so kindly, and I will definitely visit again soon! Having recently opened in Manhattan Beach as the first non-merger 1916 Company location, it's immediately evident how much effort went into the interior design, brand presentation, and staff hospitality. The west-facing wall consists of several large glass panes, allowing ample natural light to fill the entire showroom; the result is an airy, chic, and modern environment that beautifully showcases their jewelry and timepieces. A more intimate showroom off to the side is dedicated towards pre-owned watches, featuring Rolex Certified Pre-Owned and other pieces ranging from Grand Seiko to Patek Philippe. The staff and associates are exceptionally kind, knowledgeable, and clearly passionate about what they do. Having visited other ADs and boutiques where conversations sometimes felt dismissive, or where I left feeling unseen and disrespected, the associates here truly set the gold standard for what a luxury retail experience should be, both within and beyond the watch and jewelry world. Max and Hunter are one of several sales associates circulating through jewelry and the pre-owned showcase, and they're always happy to offer assistance or let you try on even the most extraordinary one-of-a-kind pieces. Among the Rolex-dedicated specialists, Harrison and Zachary are absolutely outstanding from both an interpersonal and brand knowledge perspective. They stand head and shoulders above sales personnel I've encountered at other ADs and boutiques across LA and Orange County (Rolex or otherwise). They're kind, accommodating, and easygoing to any and all prospective clients. Two qualities that make them stand out is being passionate not only with Rolex but also horology itself, and more importantly getting to know prospective clients as actual unique individuals. During my visits, we spoke at length about Rolex, horology more broadly, and many shared interests outside of watches as well. I really appreciated their willingness to talk and connect! I was genuinely surprised and excited after receiving notice that my first, dream Rolex was available! I couldn't have imagined a better initial meeting with Harrison and pickup experience with both Harrison and Zachary. Their hospitality and kindness truly set the standard, and I highly, highly recommend them for anything Rolex-related! I'll definitely be back soon, whether simply to stop by and say hello to Max, Hunter, Harrison, and Zachary, or to pursue my next watch or jewelry piece!”

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Posted 1 month ago

“Rapid delivery and thorough communication. Product arrived in pistine shape. Would buy again, thank you.”

The 1916 Company 5 star review on 4th April 2026

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Posted 1 month ago

“The watch is good, but the service can be better by targeting on the right delivery time”

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Posted 1 month ago

“Shopping with the 1916 company was a great experience. The Client Advisor who assisted me, Ryan, was super helpful and quick to respond. I would recommend the 1916 company to anyone looking to buy a luxury watch, new or used.”

The 1916 Company 5 star review on 3rd April 2026

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Posted 1 month ago

“My experience at The 1916 Company in Manhattan Beach was nothing short of excellent. From the moment I arrived, the atmosphere was refined, welcoming, and clearly centered around providing a high-level client experience. Angel truly stood out. She was kind, patient, and very knowledgeable, and made the entire process feel relaxed and enjoyable. At no point did I feel rushed and she took her time with me and my family and made sure we were completely comfortable every step of the way. That level of attention and care is rare, especially in a luxury setting. It’s clear Angel is passionate about what she does and genuinely values her clients. She created a sense of trust that made the whole experience even more meaningful. I’m incredibly thankful for her time and guidance, and I couldn’t be happier with my first Rolex. This is exactly the kind of place you want to go when purchasing a timepiece. Nothing short of exceptional service, quality pieces, and a team that knows how to build lasting relationships. I’ll definitely be returning as I continue growing my collection and shopping for future gifts. Highly recommend this location and looking forward to coming back soon.”

The 1916 Company 5 star review on 1st April 2026

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Posted 1 month ago

“Wonderful experience. Wonderful team who are knowledgeable and kind. Will return for future purchases (yes, plural)”

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Posted 1 month ago

“While im not a stranger making purchases from 1916(Radcliffe) This was my first Rolex purchase. The journey can be intimidating, but Victoria Ingram made the entire process easy. She was helpful, kind and responded quicky to all of my inquiries. She is a real asset to the company! I look forward to making future purchases with 1916 as long as I have Victoria as a guide to help me navigate”

The 1916 Company 5 star review on 31st March 2026

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Posted 1 month ago

“Excellent company. Fast response to order- received a call to verify everything and confirm shipping. Watch arrived well packed with everything included as advertised!”

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Posted 1 month ago

“I recently acquired my Grand Seiko SBGA413 "Shunbun" from The 1916 Company, and the execution of this transaction was flawless. Working directly with Mehrad was an absolute pleasure; he operated with the utmost professionalism from start to finish. A few critical highlights from this acquisition: • Strategic Patience: I highly appreciated that Mehrad and the team held the asset in reserve for me for multiple days. This allowed me the necessary time to finalize my decision without any rushed, high-pressure sales tactics. • Precision Execution: Mehrad handled the final adjustments with absolute precision, sizing the watch perfectly to my exact liking before I walked out the door. If you are looking for a highly professional, frictionless horological transaction, I strongly recommend dealing with Mehrad at The 1916 Company.”

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Posted 1 month ago

“Bernadette was a joy to work. She really knows her products, and helped me tremendously in choosing and ordering the perfect wedding ring for me. Additionally, she was so personal and professional, which made the experience both fun and fulfilling. She was terrific.”

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Posted 1 month ago

“My experience with The 1916 Company has always been extraordinary, specifically Vicki’s customer service and attention at the Delaware store, which is top tier. I will continue recommending this store and Vicki to all!”

The 1916 Company 5 star review on 30th March 2026

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Posted 1 month ago

“I just completed a purchase of an Omega Aqua Terra. The watch arrived quickly and in even better shape than anticipated. I couldn’t find a scratch on it! An excellent transaction all around and I wouldn’t hesitate to buy from them again.”

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Posted 1 month ago

“Josh was amazing throughout the process!”

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Posted 1 month ago

The 1916 Company is rated 5.0 based on 465 reviews