Global Work & Travel Reviews

Name: Global Work & Travel
Address: Level 1, 55 Collins Street, Melbourne, Victoria
Rating: 4.83

4.8 Rating 7,289 Reviews

98 %

of reviewers recommend Global Work & Travel

4.8

Based on 7,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Global Work & Travel:

Established since 2008 and with 4 global offices, 100 staff and more than 75,000 customers, choose Global Work & Travel when you want to travel with the best to Be More Than A Tourist™.

Visit Website

Phone:

+61 7 5528 4813

Email:

social@globalworkandtravel.com

Location:

Level 1, 55 Collins Street,
Melbourne
Victoria
3000

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Global Work & Travel 5 star review on 14th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service! It took me a while to get around to leaving a review after my volunteering trip to Costa Rica, what with life getting quite busy, but I wanted to say how much I recommend global work and travel for a volunteering experience. I was very anxious about the travel aspect of my trip, especially as it was my first time going abroad by myself, but Global Work And Travel was incredibly organised and I felt reassured at all times. The whole trip went smoothly, and I never had any issues with transportation. The staff who helped me were incredibly helpful and even sent me an email during the trip so I knew what I was doing when I left and who I was going with. They were very supportive, namely Nichola Barraclough, who I’m very glad turned out to be my trip coordinator. The communication from Nichola was excellent. I would definitely use global work and travel again. It’s worth noting too that my volunteering experience in Costa Rica was one of the best experiences in my life.”

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Posted 2 years ago

“Rebecca was amazing to work with. She was very patient with me and helped me make the most of my time away!”

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Posted 2 years ago

“I’ve been waiting until I got back to Australia from my working holiday in the UK to make this review. I had the unfortunate displeasure of being a bored 18-year-old during Covid lockdown when a salesman from global work in Travel contacted me. Within 30 minutes, I had paid them $3000 for their services, along with paying $1600 towards a flight that would be booked after Covid had passed and $1800 towards nine months of travel insurance, which upon researching, was double the going market rate. When I finally went ahead with my working holiday 8 months after I had sent money, they booked me on a $1200 flight and said nothing about the other $400 and refused to give me the money back to book it myself. I also wanted to do a multi trip stop which was extremely easy and within my budget to do with Skyscanner, but they said it would cost me an additional $1000 so I couldn’t do that. They also ended up getting my start date for my travel insurance wrong, so towards the end of when my travel insurance was supposed to expire, I have my phone stolen and went to make a claim, but it was expired. Fortunately, after numerous calls, they rectified the situation, but I still had to wait four months to get my money from their insurance company. As far as the working options for the UK go, after all of my terrible experiences, and after looking closer into the bad reviews, I decided not to go with them, because I didn’t want to be exploited at a job and found my own job in a hostel. These guys honestly had the worst response time, I had to call so many times to follow up on issues and coordinate booking things with people, considering it’s their entire job, they were absolutely awful at it. Please, listen to this advice, it is so unbelievably easy to make your own travel arrangements, get your Visa by yourself (which you do anyway because they can’t help you with that), and find your own job. Please don’t fall victim to their salesman and pay them thousands of dollars for absolutely nothing.”

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Posted 2 years ago

Hi Nikki, We are really saddened to receive this review from you and hear how you feel about your experience. We have had a look in into your file, and it seems as though you made some changes with your flights which does affect pricing. As you mentioned, your travel insurance issues were rectified by our team so you were not out of pocket at all. We've been running for 15 years and have had thousands of customers arriving into the UK on our Working Holiday Trip where we have set up an interview for them and they have had an incredible experience. Our team were there to give you all the advise you needed & advised when you were needing to do each step. You changed your tentative arrival a number of times, but we were still here to assist if you wanted to continue with your travels but you arrived in to the country 4 months earlier without informing us or sending us your visa. We wish you all the best for your future travels. Global Work & Travel!

Posted 2 years ago

“The service was good but seemed a bit expensive for what it really was.”

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Posted 2 years ago

“Amazing support from Nichola from the first call and the whole trip has been really well organised. It has made the whole process so much easier and has allowed me to focus on having a great time studying in Japan! Thank you so much!”

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Posted 2 years ago

“⭐️⭐️⭐️⭐️⭐️ Exceptional Talent and Communication! Global Work and Travel stands out for its ability to find the perfect fit and its impeccable communication throughout the recruiting process. Engaging with their lovely team has been a pleasure every step of the way. A big thank you to the entire team for elevating our staffing and guest experience. Here's to more fruitful collaborations!”

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Posted 2 years ago

“Very good service. My trip coordinator (Callum) was super helpful in getting me ready for my trip to current trip to Thailand. I have 2 weeks left in Thailand and I am having a blast so far.”

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Posted 2 years ago

“Service was great. My coordinator has been so kind, patient and helpful throughout the entire process.”

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Posted 2 years ago

“The experience itself was good but there was no support whatsoever from global work and travel in term of what I was supposed to do with my time in helping the community and doing my volunteering. I could have organised this trip by myself, spent a third of my money and have the same experience. Very disappointed and won’t recommend to friends and family.”

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Posted 2 years ago

Hi there, Thank you for your review about your recent experience. I am sorry to hear that you feel this way about your trip & Global Work & Travel! We understand when you arrived, you reached out and we immediately spoke with our partner to change you to a different project with more volunteer duties. We typically get really great feedback about this particular volunteer trip as it is more of an authentic experience, but we appreciate your feedback about and will pass this on to the relevant team. If you would like to discuss this further, please do reach out to us directly. Global Work & Travel!

Posted 2 years ago

“I am currently teaching in Thailand. Ellie, Calum and David have helped me every set of the way. Answering any and all questions I had and helped put my mind at ease before my trip.”

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Posted 2 years ago

“Ellen was my trip coordinator. Unfortunately, I didn't receive much of a service from her. The first time we scheduled a welcome call, she cancelled it 10 minutes after it was scheduled to begin. The second one we scheduled, she called 90 minutes late. I find the information on the Argentina trip page misleading, as it says GWAT offers visa advice, which then turns out the advice is 'don't get a visa just do a border run.' Despite all of this, I would still recommend doing this trip, as Argentina is fabulous and teaching English here is awesome. The information from GWAT regarding average rental prices in Argentina and average salaries here are completely wrong. Argentina is very well known to have high inflation, GWAT needs to update these prices every month.”

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Posted 2 years ago

Hi Jedd, We are sorry to hear this is how you feel about your recent experience with Global! We have had a look into your trip and can see you booked a call with Ellen and unfortunately she was running a little late with another customer but let you know and if you needed to you could reschedule or if you were happy to wait you could as well. You rescheduled your call to the following week but you missed the call and you then spoke with her the following day. We apologise for any inconvenience with her being late on that first call. Thank you for the feedback about your trip to Argentina, unfortunately inflation is quite a real problem in a lot of countries right now, we will be sure to take this feedback on board to ensure our customers are aware as well. We are really glad to hear that you had a great time on your trip & being in Argentina! Thanks for travelling with Global Work & Travel!

Posted 2 years ago

“Working with Ellen Anderson with Global Work and Travel for my 2023 Legal Internship in Paris, France has honestly been a manifested dream. Even while in Paris, it still feels like a dream. I think the best part of working with Ellen and the GWT team like Stacey Johnson and David Adams is that throughout the entire year process of planning, working, and saving for this opportunity, they helped me to feel like this could be possible. I felt nervous, uncertain, a bit doubtful and they guided me through every step and struggle to obtain this opportunity I have now, and I just feel eternally grateful. It's been wonderful to have a team that has set this up for me, addressed my concerns, my family's concerns, and believed in me. Thank you so much GWT for the opportunity. I recommend GWT for any person who is looking to really branch out in other countries but needs that support and guidance to create a path of opportunity and build connections. Being in France, I met many people I can communicate with short and long term should I ever want to visit the country again and for me that is priceless. :)”

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Posted 2 years ago

“So bad, no one cared about what I wanted from my trip that I paid for and it was all about making money for the company. The jobs I was offered were in an unsafe environment and really unclean and one of the bosses was pesty. I had to do everything myself so basically paid for nothing”

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Posted 2 years ago

Hi Brooke, We are truly sorry to hear that this is how you feel about your recent trip with us. We want to assure you that we deeply care about each of our guests and their satisfaction is of utmost importance to us. It is disheartening to hear that you feel like we fell short of meeting your expectations, and for that, we apologise. Regarding the job offers, we always aim to provide opportunities that match our travellers' preferences and requirements. However we are unable to make any guarantees, were were there to assist you with your job interview, however you let us know that you found your own employment. We believe you are referring to the hostel being unclean, not the jobs that we offered as you did not start working with any of our partners. Cleanliness and safety are top priorities for us. While we do not directly manage the hostels, we work closely with them to ensure high standards are maintained. We apologise if the hostel you stayed at did not meet these standards. This particular hostel is one of the top hostels in London and most popular. We regret that you felt the need to handle everything yourself. Our team is always available to assist and support our travellers during their stay, and we would have been more than happy to help had we been aware of the situation. If you would like to discuss your concerns further or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Global Work & Travel!

Posted 2 years ago

“Global W &T was very helpful connecting me to the hiring agencies in Thailand.”

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Posted 2 years ago

“Calum was excellent throughout the entire process.”

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Posted 2 years ago

“Service has been nothing but great and very helpful”

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Posted 2 years ago

“The service was so smooth and great! Taylor was an amazing help and I really appreciated her checking in with me and making sure everything is organized. My trip has been amazing so far and I’m glad I went through global :)”

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Posted 2 years ago

“The best and most friendly and professional company that look after you and get you to have the best time possible!”

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Posted 2 years ago

“The experience I had with Samantha was absolutely amazing, she was super helpful and true to her word when following up with enquiries, as a whole the global team had professionalism with every dealing, I’d be happy to refer anyone to them for any future aspiring travellers.”

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Posted 2 years ago

“It has been absolutely phenomenal! Calum has been such a huge help throughout my adventure! He checked in on me before I left while making sure I was totally prepared. He is continuously following up to make sure I am having no problems or concerns. I am super thankful he cares so much and he’s such an awesome coordinator to have!”

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Posted 2 years ago

Global Work & Travel is rated 4.8 based on 7,289 reviews