The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bedroom suit arrived months after initial expected arrival date.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kevin, and thank you for your review! We're sorry the arrival of your bedroom set was delayed. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible, and our team will review your situation to see how we can improve this in the future. We hope you'll consider giving us a second chance, so we can show you how much better we can do. Please stop by and visit us again soon!

Posted 3 years ago

“Great customer service from Vella Powell. She helped us pick out a great mattress.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Herbert, and thank you for your review. We're very happy to hear what a great customer service experience you had shopping with Vella, and we're very happy to hear that she helped you find a great mattress! We hope you are enjoying your new mattress, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Gave my card information over the phone. My credit card number was the. stolen and tried to be used with several cash app accounts.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Stephanie, and thank you for your review! We are sorry that your credit card number was stolen. That sounds frustrating! The security of our customer's information is very important to us, and our team has looked into your situation. We hope everything was resolved to your satisfaction. We hope you'll consider visiting us again!

Posted 3 years ago

“Very pleasant experience”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Debbie, and thank you for your review. We're very happy to hear that you had a very pleasant experience when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Waiting for replacement parts took forever.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ajohnque, and thank you for your review. We're sorry you had to wait on replacement parts to arrive. That sounds frustrating! We do hope we were able to get everything resolved to your satisfaction. If you still need assistance, please reach out to us through our website or give us a call at 662-996-5161 and we will be happy to help. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do! Please stop by and visit us again soon.

Posted 3 years ago

“Professional and courtesy”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Dan, and thank you for your review. We're very happy to hear that you found our team to be professional and courteous when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“First we were told the furniture was at store and could have immediately when in reality we had to go to warehouse in Memphis to pick up. We were told the warehouse people would tie everything down for us when they did not. We had to do all of it. Very misleading and no discount!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Nita, and thank you for your review! We're very sorry for the confusion about the pickup location of your furniture. And we're also sorry that the warehouse people did not help you tie down your furniture at pickup. That sounds frustrating! Our managers will review your situation, and will take definite steps to improve this in the future. We hope you'll consider giving us a second chance so that we can show you how much better we can do. Please stop by and visit with us again soon!

Posted 3 years ago

“Initially I was very upset with the service I was receiving being that I had a bed delivered with no hardware for set up but these 5 stars are for Trey in customer service and the brunette at the desk”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jessica, and thank you for your review! We're very sorry that you initially had a bed delivered with no hardware. That sounds frustrating! We are very pleased to hear that Trey in customer service and our support person were able to provide excellent service, and we hope they got everything resolved to your satisfaction. If you still need assistance with your new bed, please let us know and we will be happy to help! We hope you'll consider giving us a second chance in the future. Please stop in and visit us again soon!

Posted 3 years ago

“Always Happy with my purchases and the customer service department is great.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, James, and thank you for your review! We're very happy to hear that you are always happy with your purchases, and that our customer service department is great. We appreciate you coming back to shop with us, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Your delivery crew did a great job on the furniture installation and placement.”

The Great American Homestore 5 star review on 1st June 2022

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Charles, and thank you for your review! We're very happy to see what a fantastic job our delivery team did with the setup and placement of your new furniture. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Employees were very nice. Helped quickly. Was in and out very fast!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Alana, and thank you for your review! We're very happy to hear that our team was very nice, that you were helped quickly, and that you were able to be in and out very fast. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Very happy with every purchase”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Donold, and thank you for your review! We're very happy to hear how pleased you are with every purchase. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The salesperson was very knowledgeable and helpful.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Floyd, and thank you for your 5-star review! We're very happy to hear that your salesperson was very helpful and knowledgeable when you shopped with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Excellence Excellence Excellence”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Sharon, and thank you for your review! We're very happy to hear what an excellent experience you had when shopping with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“My experience there was great. Ms Gibson was wonderful assisting me.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear what a great experience you had when you shopped with us, and we're also very pleased to hear that Ms. Gibson was wonderful about assisting you! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Sales person was awesome.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, John, and thank you for your review! We're very happy to hear that your salesperson was awesome to work with when you furniture shopped with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

“Great deal”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found a great deal when you furniture shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Although the folks at the front door almost make you not want to go in due to their aggressiveness, once you get a salesperson to work with, the experience is excellent. But that just might be because Kevin is our salesperson and he is absolutely fantastic.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ellen and Kimberly! And thank you for your review. We are sorry that you felt the folks at the front door were a little too aggressive. That sounds frustrating! Our managers will look into how to improve that in the future, since our primary goal is to provide a customer service experience second to none. We are happy to hear that it sounds like that is exactly what Kevin provided you with, and that he was fantastic when you furniture shopped with us! We would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“I had ordered something back in Nov and it was cheap and then was able to change it out for something in Dec. I was told it would be in by the middle of February and then I had to check back myself and was told it was April then May and then July. So I canceled that and now I am waiting on part of my new order was told I would get it some time in June. We will see. I will never shop here again. They even charged me to deliver the new stuff I am still waiting on”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Leah, and thank you for your review. we are very sorry that you had to check on the status of your order yourself, and that it was delayed several times. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We hope that you will consider giving us a second chance in the future, so we can show you how much better we can do! Please stop in and visit us again soon.

Posted 3 years ago

“the young gentlemen that assisted us was great !! i wish i had gotten his name”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Russell, and thank you for your review! We're very happy to hear how wonderful the gentleman who assisted you was. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews