The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

Write Your review

Tell us how The Great American Homestore made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection and prices. Zedric was great and did not pressure us. Very happy”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Robert, and thank you for your review. We're very happy to hear that you found a great selection of furniture, along with great prices, when you shopped with us. And we're very happy to hear that Zedric provided a hassle-free shopping experience, which is exactly what we aim for each customer to have. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“200% Professional Service. Professional and Efficient in delivery service, rescheduling, Customer Service online user friendly. Excellence at its best! Will recommend it to my family and friends. Thank You!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Joanne, and thank you for your review! We're very happy to hear that you found our customer service excellent, professional, and efficient - all the way from our online customer service through delivery! And thank you so much for your recommendation to family and friends. That is one of the best compliments we could receive! We appreciate you, and we hope you are enjoying your purchase. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great place to shop, staff kind and knowledgeable! Would recommend!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Susan, and thank you for your review. We're very happy to hear that our team was kind and knowledgable when you furniture shopped with us. And thank you so much for your recommendation to others - that's one of the very best compliments we could get! We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great!!! The store is such a nice place to shop for nice furniture and great value it fill like home”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, William, and thank you for your review. We're very happy to hear that you found great furniture and great value when you furniture shopped with us. We hope you are enjoying your purchase, and we look forward to helping you again in the future. Please stop by and visit with us again soon.

Posted 3 years ago

“The sales staff and showroom were great. The quality of the piece we purchased was nothing like the display piece however. It was much firmer and not comfortable, the seams weren’t even and worst of all It was DIRTY.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We're sorry the piece that was delivered to you was dirty and not the same quality as the display. Our service team would like to review your situation and see what can be done. Please reach out to us through our website or give us a call at 662-996-5161 and we will be happy to help!

Posted 3 years ago

“They have great products but with the way the world is today takes forever it seems like to get products in that was ordered”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We're very happy to hear that you found great products when you furniture shopped with us. We are sorry that it seemed to take forever to get the products that were ordered. That sounds frustrating! We work with our manufacturers to expedite shoipping whenever possible, and our managers will review your situtation to see what we can do to improve this in the future. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great customer service. Very patient and not overly pushy.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Milton, and thank you for your review. We're very happy to hear that you found great customer service when you furniture shopped with us, and that our team was very patient and not pushy. This sounds like exactly the kind of hassle-free experience we want to give every customer! we hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit us again soon.

Posted 3 years ago

“Awesome store decor & designs!! A++. The furniture is simply breathtaking. Other than product availability, everything was awesome!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Yashica, and thank you for your review! We're very happy to hear that everything was awesome when you furniture shopped with us! We are sorry that some pieces you were considering may not have been immediately available. That sounds frustrating! We're working hard with our manufacturers to expedite shipping whenever possible. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us soon!

Posted 3 years ago

“If you want to be greeted as a customer with exceptional customer service as you enter the front door , than Great America Funiture store will definitely make you feel important.. Excellent Greeting and they maintain a professional approach throughout your shopping process.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ronnie, and thank you for your review. We're very happy to hear what an exceptional customer service experience you had when you furniture shopped with us! It is one of our primary goals to provide a furniture shopping experience second to none, and we're very pleased to hear that we provided that for you. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Customer Service is horrible plus over price furniture with a very long wait time to get your order.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Brittany, and thank you for your review. We're sorry that you experienced a long wait time to get your order, that you had horrible customer service, and that you felt your purchase was overpriced. That sounds frustrating! Our managers have reviewed your situation, and we hope they were able to resolve everything to your satisfaction. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 3 years ago

“I enjoyed the service and will shop there again”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Charneka, and thank you for your 5-star review! We're very happy to hear how much you enjoyed our service and that you will be shopping with us again. A return customer is one of the best compliments we could receive! We hope you are enjoying your purchase, and we look forward to helping you again. Please stop back by and visit with us again soon!

Posted 3 years ago

“My experience was great. Donna have excellent service. I informed her of what I was looking for and she delivered.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tasha, and thank you for your review. We're very happy to hear what excellent customer service Donna provided when you shopped with us, and we're glad she was able to help you find what you were looking for! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The Great American home store has lots of good furniture the staff seems to be courteous I only had one problem with thinking I was getting new furniture versus a floor model The Manager and the Owner Mr. Ron took care of me but before that a Very Nice Lady named Denise C.Tansil that's in sales made me look at in a way that worked best for me that's the only reason i didn't give them 5 stars”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found lots of good furniture and courteous staff when you visited us. We're very sorry for the confusion about your purchase being a floor model vs being new; that sounds frustrating! We're very happy that our manager and Mr. Ron took care of you, and we hope they were able to resolve everything to your full satisfaction. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Friendly salesperson”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Janice, and thank you for your review! we're very happy to hear how friendly your salesperson was when you furniture shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Kevin Smith was great! I knew what I came to buy, a small sofa with chaise after seeing it online. Located it by front door and it sat firm, just like I prefer, and it was comfortable and long enough to take a nap or put an overnight guest. Best of all, it was in stock and delivered just 4 days later. Score!! Delivery drivers came early, were friendly and careful. Overall, a great experience. Had sofa for a week and love it!! Thank you!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kim, and thank you for your review! We're very happy to hear that Kevin was great, that the sofa you saw online was in stock, and that it was delivered to you very quickly. We're also very happy to hear how friendly and careful our delivery drivers were. It sounds like you had exactly the kind of second-to-none furniture shopping experience we want every customer to have, and we're very pleased we were able to provide that! We hope you continue to enjoy your new sofa, and we would love to help you again in the future. Please stop back by and visit with us again soon!

Posted 3 years ago

“Best selection of recliners we have seen in Memphis. With a little help from Allen Dawson and zero pressure, we bought a pair after trying out several in the showroom. When we got them home, we realized they were much firmer than the one in the show room, and we feel it was not just a matter of the demo model being “broken in.” Possibly the manufacturer changed foam due to supply issues, but that is just a guess. The store accepted the chairs we returned in the original boxes the next day. We picked out a different model and asked we could try one before leaving the warehouse. That was allowed, it sat just like the demo model, and we took them home. We also bought three other pieces, including a love seat with a center console. After the delivery men left, we noticed the center of the back was loose and sagging. It turned out the internal nut for a screw fastener had fallen inside a wooden box, so the piece could not be secured in place. I brought it to the warehouse. At the door, a couple of young fellows seemed to be on break, but one of them (did not get his name, but he was a tall, lanky, dark complected man) stepped right over and asked if he could help. I explained the problem, he took the piece and said I could wait in the car while a technician fixed it. A few minutes later, he returned with it, and explained that to avoid damaging the piece, they left the nut inside the box, which I agreed was best. Everyone I spoke with at the store was friendly, helpful and professional. I have already recommended the Great American Home Store and expect we will be back in the future.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jacques, and thank you for your review! We're very happy to hear that you found the best selection of recliners to choose from in Memphis when you shopped with us, and that Allen provided a hassle-free shopping experience. We are sorry about the issue with your loveseat. That sounds frustrating! We are very happy to hear that our warehouse team was able to take care of that right away for you, and we hope it was taken care of to your satisfaction. If you still need assistance with it, please give us a call or reach out to us through our website. We will be happy to help! We're also very happy to hear that everyone you spoke with at the store was friendly, helpful and professional. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Leigh Dunlap was truest a joy to deal with. She was not pushy and was very respectful to all of us. No attitude no sass I would recommend her to all that ask where to go to buy furniture. Thank you”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kathleen, and thank you for your review! We're very happy to hear how Leigh was a true joy to work with! We're also very pleased that you would recommend her to work with to anyone that you know, and that she was very respectful when you shopped with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Our sales person was an awesome help in our orchard of a recliner.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Douglas, and thank you for your review! We're very happy to hear what an awesome help your salesperson was when you were shopping for the perfect recliner. We hope you are enjoying your purchase, and we would love to help you again in the future! Please stop back by and visit with us again soon.

Posted 3 years ago

“Delivery was fine . Very friendly and helpful for what I was looking for”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Velma, and thank you for your review! We're very happy to hear that you found our team very helpful, and that we were able to help you find exactly what you were looking for. We're also very happy to hear that your delivery was fine! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Nice people and please”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Diann, and thank you for your review. We're very happy to hear that you found nice people and a nice place when you visited us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews