The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are providing the resources that they need for I will highly recommend great American Home Store anyone price reasonable and I was totally satisfied the staff is friendly”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Anita, and thank you for your review! We're very happy to hear that you highly recommend The Great American Home Store. That is one of the very best compliments we could get! We're also very happy to hear that you found reasonable prices and a friendly staff when you shopped with us. We would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Kevin was very helpful and love the fact that he didn’t follow us around. He gave us plenty of space to look around and to make our on choice. That is a big deal to us.”

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Posted 3 years ago

Thank you for shopping with us, Danny, and thank you for your review. We are very happy to hear that Kevin was helpful, while giving you the space to look around and make your choice. This is exactly the kind of hassle-free furniture shopping experience we want every customer to have! We're pleased to have provided that for you, and we hope you are enjoying your purchase. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I had the best experience with TGAHS. The sales associate was friendly and professional (Dr. Phil). The finance guy Casey was professional and efficient. The delivery was smooth, they g6ys were friendly and they handled everything with the best care. This has by fr been one of the BEST retail experiences I've ever had. I will definitely refer others and purchase with TGAHS again!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Carrye, and thank you for your 5-star review! We're very happy to hear how professional both Phil and Casey were when you shopped with us, and we're also very happy that our delivery team was friendly and handled your new furniture with care! We'd also like to thank you very much for your recommendation. That is one of the very best compliments we could get! We appreciate you, and we hope you are enjoying your new furniture. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We purchased 2 dressers for our Grandkids, though we had to wait for one . The sales experience was very good, Delivery was good and professional”

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Posted 3 years ago

Thank you for shopping with us, Sean And Kathy, and thank you for your review! We're very happy to hear that your sales experience was very good, and that our delivery team was very professional. We also want to let you know how much we appreciate your patience while waiting on the second dresser to arrive! We hope you and your grandkids are enjoying the new dressers, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“The furniture was very nice and clean, the delivery Men went above and beyond helping with setup. Many thanks,”

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Posted 3 years ago

Thank you for shopping with us, Gary, and thank you for your review! We're very happy to hear that your new furniture is very nice, and arrived very clean. We're also very pleased to hear that our delivery team went above and beyond with setting up your new furniture. We appreciate you, and we hope you are enjoying your purchase! We would love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Very good”

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Posted 3 years ago

Thank you for shopping with us, Mario, and thank you for your review! We're very happy to hear that you had a very good furniture shopping experience when you shopped with us. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“No comments”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We hope you are enjoying your purchase, and we would love to know how we could have made your furniture shopping experience better. You can give us a call or reach out to us through our website any time and let us know! We also hope that you'll consider giving us a second chance in the future, so that we can show you how much better we can do! Please stop by and visit us again soon.

Posted 3 years ago

“Our sales person was extremely helpful in fulfilling my needs. He and the staff kept me informed during our wait times for the recliners and the couch. The delivery staff were excellent. I would have given you a 5 if I didn't have to wait so long. I understand that you cannot help the shipping issues so I am changing my rating to a 5. The furniture is better than I expected. I am happy with my experience!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Donna, and thank you for your review! We're very happy to hear that your salesperson was very helpful and that he kept you informed about the status of your purchase. We're also very happy to hear that our delivery team was excellent! We greatly appreciate your patience with the shipping times, too. We're very pleased that your new furniture was worth the wait and that it's better than you expected. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I had a great experience working with Brandon. He knew exactly what I was looking for and was great explaining the process for my warehouse pickup! I look forward to working with him in the future.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lakeisha , and thank you for your review! We're very happy to hear that you had a great experience working with Brandon, that he was able to help you find exactly what you were looking for, and that he was wonderful about explaining the pickup process. We hope you are enjoying your purchase, and we look forward to helping you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“My husband and I had a wonderful experience working with Tony McGowan! He was such a breath of fresh air! Thanks again!”

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Posted 3 years ago

Thank you for shopping with us, Phyllis, and thank you for your review! We're very happy to hear what a wonderful furniture shopping trip you and your husband had working with Tony. It's one of our primary goals to provide a second-to-none experience, and it sounds like Tony did exactly that! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“My salesperson this visit and experience was excellent. I went in with exactly what I needed, He took the order and everything went so smoothly. Delivery was on time and excellent service, in and out. Thank you.”

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Posted 3 years ago

Thank you for shopping with us, Gary, and thank you for your review. We're very happy to hear that both your salesperson and your overall experience when you visited with us was excellent! We're also very happy to hear that your purchase was quick, and that delivery was on time with excellent service. We appreciate you, and we would love to help you again in the future. Please stop by and visit with us again!

Posted 3 years ago

“toke to long to get my chair”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Danny, and thank you for your review. We are sorry that it took too long to get your chair. That sounds frustrating! Our managers and service team are reviewing your situation to see what we can do to improve this in the future. We hope you will consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit us again soon!

Posted 3 years ago

“I purchased a sectional from you guys last week. My salesman, Larry, has no filter and I have not figured out how he is a salesman there. I had my father meet the delivery guys to let them in my house. When I got home, my sectional was not even connected. The pieces were just set next to one another rather than being hitched together as they should be. I am a single mom with a little girl. I had to get someone to come over and help me attach the pieces. My sectional is big and not easy for one person to connect. On a positive note, the inventory was nice and the cleaning lady was very friendly and nice.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kristen, and thank you for your review. We are so sorry that your salesperson had no filter, and that your sectional was not connected at the time of delivery. That sounds frustrating! Our customer service team is looking into this for you, and we hope they are getting it resolved to your full satisfaction. If you still need assistance with your new sectional, please reach out to us through our website or give us a call at 662-996-5161 and we will be happy to help! We are happy to hear that you found nice inventory when you visited us, and that the cleaning lady you met was very nice. We do hope you'll consider giving us a second chance in the future, so we can show you how much better we can do! Please stop by and visit us again soon.

Posted 3 years ago

“We had a great experience at Great American Homestore. We were welcomed by one of the staff, and then she gave us plenty of space to look around and just checked on us once in a while. When we made our selection, she was so helpful and we were finished quickly. Our furniture came in even before the expected date, and we are very happy with our purchase!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Randy and Brenda, and thank you for your review! We're very happy to hear that your salesperson gave you plenty of time and space to look around, while still being helpful and helping you check out quickly. This sounds like exactly the kind of second-to-none furniture shopping experience that we want every single one of our customers to have! We're also very happy to hear that your furniture arrived before expected, and that you are very happy with your new furniture. We would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“I think you all have beautiful store with a lot of great items which means I will definitely be back. The salesman Mr. Joe was a big help plus everything was delivered on time which I appreciate so my experience was great and I'm very satisfied.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, David, and thank you for your review! We're very happy to hear how beautiful you found our store to be, and that we had a lot of great items. We're also very happy to hear that Joe was very helpful during your visit, and that everything you purchased was delivered on time. We hope you are enjoying your purchase. We appreciate you, and we would love for you to stop by and visit us again soon!

Posted 3 years ago

“Bobby Taylor was perhaps the best customer representative I have ever had the pleasure in meeting. No pressure and no hassles from him.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Raul, and thank you for your review! We're very happy to hear that Bobby may be the best customer service representative you have ever met, and that you got no pressure and no hassles from him. It sounds like he provided exactly the kind of second-to-none experience that we strive to provide each of our customers! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Great overall”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you had a great experience overall. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Went in and picked out a sectional on New Years Day. Salesman was helpful and nice. Seemed like a nice experience. Pretty much went down from there. Price went up AFTER the purchase due to a "mistake" on the price on the tag that was on the sectional (I even have a picture) Their mistake but but my problem. Was told "sorry and there was nothing they could do". I disagree. Couch finally came in 2 months later than we were told at the beginning and delivery was a bit of a disaster as far as communication and the delivery man were a little rude as well. I am NOT generally one to reach out and complain,but was frustrated enough that I contacted the GAHS about my experience. Their response was basically "Sorry to hear that. Hopefully we can do better next time." Don't believe that there will be a next time if this is how stuff runs. Had heard some good things about GAHS and had hoped for better. Funny thing was even the employees that I spoke to during all of this (not management) agreed the whole situation was messed up. I get things sometimes don't go right but just felt that as soon as the initial transaction was completed i became unimportant. Hopefully their furniture proves to be better than my experience in purchasing it.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Donald, and thank you for your review of your experience. We are very sorry about any confusion with the pricing of your sectional, for the delay in its arrival, and that the delivery team was rude to you. That sounds frustrating! Our managers have been reviewing your situation, and we hope that they are able to resolve everything to your satisfaction. We hope you are enjoying your new sectional, and we hope that you will consider giving us a second chance in the future so we can show you that we can do better. Please stop in and see us again soon!

Posted 3 years ago

“We always have great experience.”

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Posted 3 years ago

Thank you for being a returning customer, WIllie, and thank you for your review! We are very happy to hear that you always have a great experience when you furniture shop with us. One of our most important goals is to provide a customer service experience second to none, and we're very pleased that we have always provided that for you! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Service was good and the delivery was good and on time”

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Posted 3 years ago

Thank you for shopping with us, Lois, and thank you for your review. We're very happy to hear that you had good service when you shopped with us. We're also very pleased to hear how good your delivery was, and that it was on time. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews