The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the service.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jacqui, and thank you for your review! We're very happy to hear how pleased you were with our service. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“The selection of furniture is amazing! The quality is excellent. The salesperson was an absolute delight! She was so helpful and for that, we would come to her again.”

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Posted 3 years ago

Thank you for shopping with us, Alison, and thank you for your review! We're very happy to hear what an amazing selection of furniture you found when you shopped with us and that you found our furniture to be of excellent quality. We're also very happy to hear that your salesperson was a delight! We would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“I had been searching for a particular dresser for almost a year and found it, by accident, at The Great American Homestore. This allowed me to spend the money locally and receive my item, fully assembled and to the room of my choice, in less than a weeks time. I am very happy with my most recent experience with the company, and plan to consider it first the next time I am searching for a piece of furniture.”

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Posted 3 years ago

Thank you for shopping locally with us, April, and thank you for your review! One of our core values is being a part of our community by not only helping create a house into a home, but also to support our community by giving back. We appreciate you helping us do that! We're also very happy to hear how convenient our delivery service made your purchase by delivering quickly, and assembling your dresser for you. We would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Both my Salesman at the Store and the Outlet were awesome. They went over and beyond to get me help.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Robbin, and thank you for your review! We're very happy to hear that your salesmen at both our Home Store and our Outlet location were awesome, and it's wonderful that they both went above and beyond to help you! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great service by David”

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Posted 3 years ago

Thank you for shopping with us, Sheila, and thank you for your review! We're very happy to hear that David provided a great customer service experience when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in ad visit with us again soon!

Posted 3 years ago

“I had such a wonderful experience at The Great American Home Store. As I entered I was greeted by a lady by the name of Kristin Hardy. Her knowledge and expertise in the furniture world were unbelievable. With Kristin"s assistance I found the perfect furniture. I was told one piece of my furniture may not arrive until July, but that's okay as I love what has been delivered. Anticipating the arrival of the last piece . Thanks Kristin. The delivery was an awesome experience also. The two Gentlemen were ever so careful with my existing furniture Etc: Thanks The great American home Store. You Have my full recommendation.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Wanda, and thank you for your review! We're very happy to hear what a wonderful experience you had furniture shopping with us. We're very pleased to hear what unbelievable expertise Kristin had about our furniture, and that she was able to help you find the perfect furniture for your home. We're also very happy to hear how awesome your delivery was, with a team that was super careful about your existing furniture. We'll let you know just as soon as your next piece arrives, and in the meantime, we're very happy you are enjoying your purchase! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Our salesman was very nice and helpful”

Helpful Report

Posted 3 years ago

Thank you for shop[ping with us, Brenden, and thank you for your review! We're very happy to hear how nice and helpful your salesman was when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future! Please stop by and visit with us again soon.

Posted 3 years ago

“The salesperson was helpful and I was surprised and happy that the store had items in stock for us to purchase. The delivery process went well.”

The Great American Homestore 4 star review on 4th May 2022

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Betty, and thank you for your review! We're very happy to hear that your salesperson was very helpful, and how happy you were to find in-stock items! We're also very happy to hear how well your delivery went. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Denise helped us find exactly what we were looking for!! She knows what options they have and worked to find us what we wanted.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lane, and thank you for your review! we're very happy to hear that Denise was able to help you find exactly what you were looking for, and that she worked hard to find what you wanted. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Nice furniture but took too long to replace defective piece...”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Anna, and thank you for your review! We're very happy to hear that you found nice furniture when you shopped with us. We are very sorry that it took too long to replace a defective piece. That sounds frustrating! We hope that issue has been resolved to your full satisfaction. If you still need assistance with your new furniture, please give us a call at 662-996-5161 or contact us through our website, and we will be more than happy to help! We hope you are enjoying your purchase, and we hope you will give us a chance in the future to show you how much better we can do!

Posted 3 years ago

“Great experience”

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Posted 3 years ago

Thank you for shopping with us, Khadeja, and thank you for your 5-star review! We're very happy to hear that you had a great experience furniture shopping with us. One of our primary goals is to provide every customer with a furniture shopping experience second to one, and we're pleased that we were able to provide that to you! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Signed for a on display sofa and got it delivered within 2 days”

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Posted 3 years ago

Thank you for shopping with us, Justin, and thank you for your review! we're very happy to hear that we were able to have your new sofa delivered and set up in your home by our team so quickly. We hope you are enjoying your new sofa, and we look forward to helping you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“From the time I walked through the door and was greeted by Mr. James, from the receptionist and other sales associates to the awesome delivery guys y’all are amazing! Thank you all, we LOVE our furniture 😊”

The Great American Homestore 5 star review on 3rd May 2022

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Latrina, and thank you for your review! We're very happy to hear that you had an amazing furniture shopping experience with us, from the time you walked in the door all the way through delivery! One of our primary goals is to provide a shopping experience second to none, and we are very pleased that our team provided that to you. We're also very happy to hear how much you love your new furniture! We would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Salesman was very informative and knowledgeable about what we were looking for”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tyler, and thank you for your review! We're very happy to hear that your salesperson was very informative and knowledgeable about what you were looking for. We hope you are enjoying your purchase, and we look forward to helping you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great American Hone Store is the best ever! I had a great experience with staff and the delivery steam. I love my new furniture and its quality.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Rhonda, and thank you for your review! We're very happy to hear that you found us to be the best ever, and that you had a great experience with our staff and delivery team. We're also very happy to hear how much you love your new furniture and its quality! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I’m assuming all sales people are on commission. When I first looked at furniture recently it wasn’t until I then contacted original salesperson that the sale was off from when I first visited. She said she didn’t know when company would do it again. She had originally said “SHE could give me 10% off”. Sounded like something she could do vs being a company sale. Then another sale was advertised! She would not work with me before I visited second time. It would be great if salesperson could always offer a little off because furniture is so expensive.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very sorry about the confusion with our promotions. That sounds frustrating! If you shop our competitors, you'll see that we have many higher quality products at a competitive price. Ever since we've started, our focus has been on providing the best quality pieces at the very best price that we can, and in these times of constantly increasing prices, we work hard to stay competitive. We also work hard to be transparent about the promotions and discounts that are offered. Please give us a call, check our website, or contact us through our website any time if you have any questions at all about our current promotions, and we will be happy to help! We hope you are enjoying your new furniture, and we would love to help you again in the future. We hope you'll visit us again, and give us a second chance so we can show you how much better we can do!

Posted 3 years ago

“We bought a queen bedroom suite last month. It was a great selection at a reasonable price. Most of our furniture has come from Great American Homestore and we can always find what we want there.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Wayne, and thank you for being a returning customer! That is one of the very best compliments we could get, and we're happy to hear that you can always find what you want at our store. We're also very happy to hear that you found a great selection at a reasonable price. We hope you are enjoying your new bedroom set, and we look forward to helping you again! Please stop by and visit with us again soon.

Posted 3 years ago

“Kevin made the experience very pleasant and effortless! We will certainly be back whenever we need furniture again!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ross, and thank you for your review! We're very happy to hear how pleasant and effortless Kevin made your furniture shopping trip, and that you will come back to shop with us when you need furniture again. That's actually one of the best compliments we could receive! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The team wasn't incredibly helpful, but we were very happy with the selection compared to nearby furniture stores we visited the same day. We are happy with our couch choice!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Porter, and thank you for your review! We're very happy to hear how happy you are with your sofa choice, and that you were very happy with our selection compared to other furniture stores you visited. Please accept our apologies for our team not being very helpful; that sounds frustrating! One of our primary goals is for every customer to have a furniture shopping experience second to none, and our managers will take steps to make sure this happens for your next visit. We do hope you'll consider giving us a chance to show you how much better we can do! Please stop in and visit us again soon.

Posted 3 years ago

“Friendly sales person (Brenda) Quick and easy checkout Delivery scheduled wuickly”

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Posted 3 years ago

Thank you for shopping with us, Tom, and thank you for your review! we're very happy to hear that Brenda was very friendly, that your checkout was quick and easy, and that your delivery was scheduled quickly. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews