The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast perfessional and in timely manner!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Sherry, and thank you for your review! We're very happy to hear how fast, professional, and timely you found our team to be. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I love the service will be coming back thanks again for making my home look awesome”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Almeda, and thank you for your 5-star review! We're very happy to hear that you love our service! One of our most important goals is to provide every customer with a furniture shopping experience that is second to none, and we are very pleased we were able to provide that for you, and that you will be visiting us again! We're also very happy to hear how awesome your home looks with your new furniture. We are looking forward to helping you again. Please stop in and visit us again soon!

Posted 3 years ago

“Online ordering was quick and easy. We came and picked up our items and ended up purchasing a table and chairs. Everyone was nice and helpful.”

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Posted 3 years ago

Thank you for shopping with us, Mary Margaret, and thank you for your review! We're very happy to hear how nice and helpful everyone was. We hope you are enjoying your new furniture, and we would love to help you again in the future! Please stop by and visit us again soon.

Posted 3 years ago

“Great salesman”

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Posted 3 years ago

Thank you for shopping with us, Terry, and thank you for your review! We're very happy to hear that you had a great salesman when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again! Please stop by and visit with us again soon!

Posted 3 years ago

“I have had good experiences in the past with Great American and Cliff Sorrels. When I needed more furniture I returned and am very satisfied with the items that have been delivered so far.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Richard, and thank you for your review! And thank you for returning to shop with us again! We're very happy to hear that you have always had a great furniture shopping experience with Cliff. We're also very pleased to hear that you have been very satisfied with all of your purchases so far. We hope you continue to enjoy your furniture, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“store person was wonderful”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Sharon, and thank you for your review! We're very happy to hear that your salesperson was wonderful when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Larry was such a great help during our furniture searching process! He was patient and never pushy to make a sale. Very informative and knowledgeable as well as helpful! I will definitely be referring friends and family to this store and will return for future purchases! Also, the delivery crew was very professional and prompt. They notified me of their estimated time of arrival and were quick and professional when bringing the furniture into my home! They were very careful not to scratch floors or door facings. Very appreciative of their hard work!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Mimi, and thank you for your review! We're very happy to hear how wonderful and knowledgeable Larry was during your visit with us. This is exactly the kind of hassle-free furniture shopping experience that we want to give every customer, while still being on hand to answer questions and help you with anything you may need! We're also very happy to hear that the delivery crew was prompt, professional, and careful. Mim, thank you so much for letting your friends and family know about us. A referral is absolutely the best compliment we could receive! We hope you are enjoying your purchase and would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I purchased two Sahara electric recliners on April 4, 2022. I picked up one of them the next day and brought it home. When I was installing the battery, I noticed the wiring had exposed wires and a broken connector. It still worked but I was thinking it may be a problem. After a week or so, it would stop working. I called and a service tech came out and looked at the wiring. He came back a week later and replaced the motor and wiring harness, which fixed the problem. The other chair is on back order, expected to be ready around the end of June. The chair is very comfortable and quality furniture. That recliner looks great and it’s really comfortable! My old recliner was causing me to have back aches. This recliner is much more supportive and comfortable. No more back aches! I’m very pleased with my new chair!”

The Great American Homestore 5 star review on 28th April 2022

Helpful Report

Posted 3 years ago

Thank you for shopping with us, David, and thank you for your 5-star review! We are sorry that you did have a problem with the wiring harness on one of your recliners. That sounds frustrating! We are pleased to hear that our tech was able to come to your house and fix that for you. We are also very happy to hear how pleased you are that your new chair is a comfortable piece of quality furniture that has helped with your backaches! We hope you continue to enjoy your new recliner, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“My salesperson came out to my house to assist in putting my table together. She and the delivery person worked several hours to make sure everything was perfect. Her name is Tammy Hopson. Great service. I was disappointed though in the store because they didnt explain that the table needed full assembly. Ms. Hopson was great! Feel free to call me for further review. Bob Stowitzky--901-461-6515”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Robert, and thank you for your review! We're happy to hear that your salesperson went above and beyond for you, to make sure that everything was perfect for you. And that's amazing that she even helped you assemble your table! We are very sorry to hear that it wasn't explained to you clearly that your table would need to be assembled. That sounds frustrating! Our managers will look into this, and see how we can improve this in the future. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I was able to browse and consult with my sales person when I decided on my purchase”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you were able to browse our store, and then consult with your salesperson when you needed to. We hope you are enjoying your purchase, and we would love to help you again in the future! Please stop in and visit us again soon!

Posted 3 years ago

“Great experience”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Katheryn, and thank you for your review! We're very happy to hear what a great experience you had when you visited us to shop for new furniture. It's one of our primary goals to provide an experience second to none for each of our customers, and we're very pleased that we were able to do so! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and see us again soon!

Posted 3 years ago

“Great service.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jennifer, and thank you for your review! We're very happy to hear that we provided great customer service when you shopped with us. Ever since we started, one of our main goals has been to provide a furniture shopping experience second to none, and we're very pleased that we did! We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The staff was wonderful and nice.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, James, and thank you for your review! We're very happy to hear that you found our team to be wonderful and nice when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Customer service was excellent”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Darhia, and thank you for your review! We're very happy to hear that you found excellent customer service when you visited with us; it's our primary goal to provide a shopping experience that is second to none to every customer that visits us! We are very pleased that we were able to accomplish this. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Best sells person I have ever worked with !! He Was at Appling/cordova location and his name was David…”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kay, and thank you for your review! We're very happy to hear that David was the best salesperson you have ever worked with! It sounds like he provided exactly the kind of customer service experience that we work hard to provide to every customer that visits us, and we're very pleased about that. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

“Great stuffed and great price…Thank you Great American Home Store.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Benjamin, and thank you for your review! We're very happy that you were able to find great furniture at a great price when you shopped with us. We appreciate you, and we hope we can help you again in the future! Please stop in and visit us again soon.

Posted 3 years ago

“Deborah is amazing to work with!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy that Deborah was amazing to work with when you visited us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and see us again soon!

Posted 3 years ago

“Great place to buy furniture. Friendly service and great inventory.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy that you found The Great American Home Store to be a great place to buy furniture, with friendly service and great inventory. we hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The experience was good. My biggest challenge was the way you all process 90 day same as cash. I felt very uncomfortable providing my bank account information. Although I paid cash I felt pressured to do so”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Bridgett, and thank you for your review! We're happy to hear that overall your experience shopping with us was very good. We're sorry that you were challenged by the way we finance 90 days same as cash purchases, that you didn't want to provide your bank information for that, and that you felt pressured to pay cash because of that. That sounds frustrating! Our managers will review your situation, and see what we can do to improve that in the future. We do hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Very helpful. Delivery was exactly when it was scheduled. Quality furniture. Zac, our delivery man in charge could not have been better!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Mike, and thank you for your review! We're very happy to hear that you found our team to be very helpful, that delivery with Zac was exactly on time, and that you were able to find quality furniture for your home. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews