The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great living room set at a great price. The staff was extremely helpful and the delivery team was great. Highly recommend.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Dave, and thank you for your review! We're very happy to hear that you found a great living room set at a great price, and that you found our team to be very helpful. We're also very pleased that the delivery team was great. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

“I was greeted at the door and made welcome. Kevin guided me to lift recliners. I was shown a variety of chairs and the options were throughly explained. We closed the deal in 30 minutes. The delivery was scheduled. I received a call on their impending arrival. Two delivery men set up my chair quickly, professionally and courteously. Overall a five star experience.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jimmy, and thank you for your review! We're very happy to have provided a 5-star experience for you when you shopped for a new lift chair with us. We're very pleased to hear that you were immediately welcomed, the options thoroughly explained, and that even your delivery was quick, professional, and courteous. This is exactly the kind of exceptional customer service experience we aim to provide to every customer! We hope you are enjoying your new chair, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

“Scott Lancaster was so helpful!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're happy to hear how awesome Scott was during your visit with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“cheerful and prompt service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Linda and Robert! And thank you so much for your 5-star review. We're very happy that you found cheerful and prompt service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“I love the Great American Homestorw. This is my second purchase from the store. The Sale Associates are very welcoming and provide world class service. The delivery team is awesome as well.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Carolyn, and thank you for your 5-star review! We are so happy to hear that you love our store! It's been one of our main goals ever since we got started to provide an exceptional customer service experience. We are so happy to hear that's exactly what you experienced, and that you had an awesome furniture delivery, too! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“The service is great and the people are so helpful and nice.trying to make sure you are enjoying your visit to the store”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Karl, and thank you for your review! We're very happy that you found great customer service and friendly, helpful people making sure you enjoyed your visit to our store! That's been one of our most important goals ever since we started. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“After 6 calls No return call Unreal”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Pat, and thank you for your review. We are very sorry you have had so much trouble getting a phone call returned. That sounds frustrating! Our managers are looking into your situation, and we hope they can get it resolved to your full satisfaction. We hope you'll consider giving us a second chance in the future, so that we can show you how much better we can do!

Posted 3 years ago

“Very pleasant experience”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tetric, and thank you for your review! We're very happy to hear that you had a very pleasant experience furniture shopping with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

“she was very friendly .”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Rachelle, and thank you for your 5-star review! We're very happy to hear what friendly customer service you found when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

“My experience with The Great American Homestore was simply outstanding starting with Mr. Clay Wilkinson, the salesman. The delivery men was very professional when installing my cabinet.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Joy, and thank you for your review. We're very happy to hear that you had an outstanding experience when furniture shopping with us! We're also very pleased to hear that you received excellent customer service from the time you met Mr. Clay, all the way through to meeting our professional delivery team. We hope you are enjoying your new cabinet, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I was very disappointed when the marble top arrived nicked so I requested a replacement from the inspector who arrived last Friday. I am now waiting to find out when I will receive the replacement.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Deborah, and thank you for your review. We are very sorry that your marble top table arrived with a nick in it. That sounds frustrating! Our managers and service team will look into this for you and see what can be done to get this resolved to your complete satisfaction. We hope that you will consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 3 years ago

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Posted 3 years ago

“Bryan Porter was awesome”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jamie, and thank you for your review. We are very happy to hear that you had an awesome shopping experience with Brian. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Friendly personnel”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Carol, and thank you for your review! We're very happy to hear that you found our team to be very friendly when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

“I did not care for my sales person at all. He was gruff, and acted as though I didn’t matter, and he didn’t care for my business.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for leaving a review about your experience. We are very sorry that you didn't care for your salesperson, and that you felt he didn't care for your business. That sounds frustrating. It is our store's primary mission to make sure your experience is second to none, and we clearly failed to meet that expectation. We most certainly did not mean to give you the impression that we were not interested in working with you and earning your business. We take our customer experience very seriously and we never want a customer to feel this way at one of our stores. Please accept our apologies and know that we would love a second chance to show you that we care about helping you find the perfect furnishings for your home.

Posted 3 years ago

“It was another great experience for us. Ended up purchasing more than what we came for but worth it.”

Helpful Report

Posted 3 years ago

Thank you so much for being a loyal, returning customer, Johnathan, and thank you for your review! We appreciate you, and we hope you are enjoying your new furniture very much. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The worker was very nice and worked a great deal out with the manager for me. Get customer service.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Yutania, and thank you for your review! We are very happy to hear how friendly your salesperson was, and that she was able to work out a great deal with the manager for you. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great experience! Easy process and I loved the follow up calls/texts for delivery. Delivery was quick and pleasant. Unfortunately the delivery guys forgot to leave me some parts for my mirror, but no big deal. An item check list for them might be helpful to have.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Antonio, and thank you for your review! We're very happy to hear that you had a great experience furniture shopping with us, and that you were very happy with the follow-up calls/texts for delivery. We're also very happy to hear that your delivery was quick and pleasant. We are sorry that some of the parts for your mirror were forgotten. That sounds frustrating! If you need assistance getting the parts, please reach out us through our website, give us a call at 662-996-5161, or text us at 662-301-7070 and we will be more than happy to help. Please stop by and visit us again soon!

Posted 3 years ago

“Very friendly and helpful. My furniture arrived fast.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found our team to be very friendly and helpful and that your furniture arrived fast. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“My shopping experience with GAH was great. Customer service from the sales rep was great. My salesman took his time and was able to get me an 18 month no interest on a sale item. It seems like every time I go to this store I see something I like. GAH has quality and value therefore you pay for what you get. I purchased my last two family room furniture pieces from here and was pleased every time.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We are very happy to hear what a great experience you had furniture shopping with us, and how helpful your salesman was. We're also very pleased to hear how satisfied you have been with your previous purchases from us, and that you are always able to find something you like! Thank you so much for being a loyal, returning customer. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews