The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for going above and beyond!! Fabulous experience.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Nick, and thank you for your review! We're very happy to hear that our team went above and beyond to give you a fabulous furniture shopping experience! We hope you are enjoying your purchase, and we would love to help you again in the future. We hope you will stop by and visit with us again soon!

Posted 3 years ago

“Nice sales agent. Got my chair picked out and loaded up in less than an hour. I'll go back.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Chris, and thank you for your review. We're very happy to hear that you had a nice salesperson, and that you were able to choose your chair and have it picked up in less than an hour! We would love to help you again in the future, and we are looking forward to your next visit. Please stop by and see us again soon!

Posted 3 years ago

“We absolutely love our new furniture but have been left disappointed by repair services. I initially went thru the warranty company regarding a bad USB port on the new loveseat. They did nothing for me... despite telling me they were ordering a part and having a repair technician come out. A guy came out, took more photos of the USB panel and said okay, he would take care of it. We heard nothing foe weeks. I called the service department, they had no knowledge of any needed repairs or of a part that had been ordered. They were going to RUSH order a part... another month goes by. I called and oh yeas, we have the part let's get you scheduled. 2nd repair technician comes out, he doesn't have the patt but he'll order it. At this point I called service AGAIN and I also left a message for for our salesman, Mark. Mark called back and said he spoke with the service department and they were going to get me taken care of. Today, technician Cliff came BACK out with the new part. Cliff quickly changed out the switch box and it all works correctly!! Cliff was super easy to work with and is very polite & professional. I'm just happy that after 12+ months of waiting, we have all of our new furniture and everything works the way it should.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Brian and Jill, and thank you for your review! We're very happy to hear how much you love your new furniture! We are very sorry that you had some trouble getting the USB port on your loveseat fixed. That sounds frustrating. We are pleased to hear that Cliff was easy to work with, polite, professional, and, above all, got the USB port working correctly for you! We hope this has been resolved to your full satisfaction. If you still need assistance with your new furniture, please reach out to us through our website or give us a call at 662-996-5161 and we will be happy to help! We hope you are enjoying your new furniture, and we would love to help you again in the future. We hope you'll consider giving us a second chance to show you how much better we can do!

Posted 3 years ago

“Maxx was amazing! He was professional and answered all of our questions. He was very respectful of our time and gave us space to discuss the purchase among ourselves.”

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Posted 3 years ago

Thank you for shopping with us, Anna, and thank you for your review! We're very happy to hear how amazing Maxx was when you furniture shopped with us, that he was professional, and he answered all of your questions. We're also very happy to hear that he was respectful of your time and space, and gave you the chance to discuss your purchases among yourselves. This is exactly the kind of hassle-free furniture shopping experience we want every customer to have, and we're pleased that he was able to provide that to you. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“I found the whole experience shopping at the Great American Homestore to be very pleasant. I will be a return guest. They treat you like a guest in their home not just a customer spending money. Thanks.”

Helpful Report

Posted 3 years ago

Thank you so much for taking time to leave us feedback about your experience! We hope to see you again soon!

Posted 3 years ago

“I am mobility disabled & I have a handicapped adult son as well . Mr. Bryan Porter met us at the entrance and took every effort to help me find what I was exactly looking for . He patiently answered all my questions and went the extra mile to help me get what I wanted through the best financing options / Deal that works with my budget . He even helped me get to my car couple times . H Mr. Porter also advised me to buy the extra protection and escorted me to the reception desk and made sure I was helped . Within 48 . . hours I had my peace of mind Thank You So Much 😊”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Diana, and thank you for your review. We're very happy to hear how Bryan went the extra mile to help you find exactly what you needed, helped you get the very best financing options, and made sure that you got the assistance you needed. We are very happy that we were able to give you peace of mind, and we hope you are enjoying your purchase. We would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Larry was Very Professional and patient. Delivery Team was prompt and professional. Love my Couch!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jackie, and thank you for your review! We're very happy to hear how professional and patient your salesperson, Larry, was when you furniture shopped with us. We're also happy to hear that our delivery team was prompt and professional! We're glad you love your new couch, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Miscommunication on my needs. Got a mattress with box spring with no frame. Attempts to address unsuccessful”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Latarsha, and thank you for your review. We are so sorry there was a miscommunication about your needs, and that your attempts to address it have been unsuccessful. That sounds frustrating! If you still need assistance with your mattress, please reach out to us through our website or give us a call at 662-996-5161 and we will be happy to help!

Posted 3 years ago

“James was a very good sales person. He was able to help me and was kind and considerate”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Cheryl, and thank you for your review! We're very happy to hear how kind and considerate your salesperson, James, was when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon!

Posted 3 years ago

“We were very impressed with the salesman at the Store in Bartlett His name was Sam. He did an excellent job in seeing that our needs were met and we got just the right product. We would request him if we buy again”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Fred, and thank you for your 5-star review! We're very happy to hear how impressed you were with Sam, and that he did an excellent job of determining your needs and making sure you got exactly the right furniture for you. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Very easy purchase - my salesperson, Allen, was knowledgeable about the product and did not pressure me to purchase something the day I walked in to do some research. I truly appreciate his kindness during the whole transaction.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jeff, and thank you for your review! We're very happy to hear that Allen was very knowledgeable about our products, and that he provided exactly the kind of no-pressure, hassle-free experience we want each of our customers to have when you furniture shop with us. We're also very pleased to hear how kind he was throughout your entire transaction! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Sales person was knowledgeable and helpful”

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Posted 3 years ago

Thank you for shopping with us, Crystal, and thank you for your review! We're very happy to hear that your salesperson was knowledgeable and helpful. We hope you are enjoying your purchase, and we'd love to help you again in the future! Please stop by and visit us again soon!

Posted 3 years ago

“We ordered a bed online and were amazed to receive a call to arrange delivery within 15 minutes of placing the order. Wow, what wonderful customer service! We also received texts, emails, and phone calls to confirm and remind us of our delivery arrangements. Truly efficient! !”

Helpful Report

Posted 3 years ago

Thank you so much for shopping with us, Gregory, and thank you for your 5-star review! We are very happy to hear how quickly our online team contacted you to arrange delivery, and that you received reminder texts, emails, and phone calls to confirm delivery and keep you updated on the status of your order. We are very pleased that our team was able to provide such wonderful customer service, and we hope you are enjoying your purchase! We would love to help you again in the future. Please get in touch with us any time if we can help with anything else!

Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

Thank you for shopping with us, Dorothy, and thank you for your 5-star review! We appreciate you, and we hope you are enjoying your purchase. We would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great customer service. Cliff provided excellent customer service. The ladies at the sales counter are the best!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Quoeda, and thank you so much for your 5-star review! We're very happy to hear that Cliff provided excellent customer service, and that our ladies at the sales counter are the best! Our most important goal is to provide a furniture shopping experience that is second to none, and we are very pleased to hear that our team did exactly that when you shopped with us! We would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Matt customer service was beyond my expectations. From the moment I walked in the store to the final sales, Matt was very engaging and loves what he does… I definitely will be back and hope Matt is still around!!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Rashonda, and thank you for your 5-star review! We're very happy to hear how much Matt's customer service exceeded your expectations, that he was engaging, and loves what he does! It's one of our primary goals to make sure every customer has a furniture shopping experience second to none, and we are very pleased that Matt was able to provide that when you shopped with us! We would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“The sales associate will tell you that you will get your furniture the next week, but you better plan on 2 months to get what you bought. The sales rep will not call you back about the concerns, and no one has answers to any questions!! I only got two chairs , and I have get to get my sectional!! I don’t even think I want it anymore since I’m still waiting!! Terrible service!! I will never buy from them again!!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Whitney and Loralee, and thank you for your review. We are so sorry that you have had trouble getting a call back about concerns, getting answers to your questions, and that you are still waiting on your sectional! Our primary goal is to provide a customer service experience second to none, and we failed to meet that goal. We do work with manufacturers to expedite shipping to our warehouse whenever possible, and our managers have been looking into your situation to see if anything else can be done. They will also take steps to improve communication in the future. We do hope that you will consider giving us a second chance in the future so that we can show you how much better we can do!

Posted 3 years ago

“Sales person showed us what we were interested in purchasing, no pressure, answered our questions”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Patricia, and thank you for your review! We are very happy to hear that your salesperson showed you what you were interested in purchasing, answered your questions, and didn't pressure you. This is exactly the kind of no-pressure experience we want each customer to have, and we're very happy to have provided a hassle-free furniture shopping trip for you! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The Great American Homestore has been our go to for the past 15 years. Quality furniture, great customer service and responsible prices. Can't beat it.”

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Posted 3 years ago

Thank you so much for being a returning customer for 15 years, Angela, and thank you for your 5-star review! We're very happy to hear that when you furniture shop with us, you always find quality furniture, great customer service, and responsible prices. We're very happy to be your go-to furniture store, and we are looking forward to helping you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great experience all around!”

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Posted 3 years ago

Thank you for shopping with us, Bradley, and thank you for your review! We're very happy to hear that you had a great experience all around! One of our most important goals is to provide a furniture shopping experience second to none for each of our customers, and we are pleased that we were able to provide that to you! We hope you are enjoying your purchase, and we would love to help you in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews