The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome so glad we chose yall!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, John And Christie, and thank you for your 5-star review! We're very happy to hear what an awesome furniture shopping experience we were able to provide! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Our salesman James was excellent as usual, working with James for the last past few years has been great.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ruthie, and thank you for your review. We're very happy to hear that James has been excellent to work with over the last few years. It sounds like he provides exactly the kind of second-to-none customer service experience we want every customer to have when they furniture shop with us! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Overall my experience was great until I have to pay extra for multiple deliveries I think when it’s not the buyer fault and you have already paid for your items to be delivery it the buyer shouldn't pay extra to have the rest of their items brought to them..”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tiffany, and thank you for your review! We're very happy to hear that overall your experience was great. We are sorry you had to pay for multiple deliveries. That sounds frustrating! Our managers reviewed your situation, and we hope they were able to resolve it to your satisfaction. We hope you'll consider giving us a second chance in the future, so we can show you that we can do better. Please stop by and visit us again soon!

Posted 3 years ago

“kept us up to date on arrival and delivery”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Barry, and thank you for your review. We're very happy to hear that you were kept up to date on the arrival and delivery of your order. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit again soon!

Posted 3 years ago

“Shopping at the Great American Homestore was so easy, it took over a year for our furniture to come in but our salesperson Joe kept us informed every step of the way. texting me every month to give me an ETA helping us feel more comfortable with our purchase. Thanks Joe.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Carl, and thank you for your review! We're very happy to hear what a wonderful job Joe did about keeping you updated every step of the way about the status of your furniture order. We hope you are enjoying your purchase, and we appreciate your patience! We would love to help you again in the future. Please stop by and visit with us soon!

Posted 3 years ago

“The furniture was great and the movers did an excellent job as well.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ken, and thank you for your review! We're happy to hear that your furniture is great, and that our delivery team did an excellent job! We hope you are enjoying your purchase. We would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great experience”

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Posted 3 years ago

Thank you for shopping with us, Ricky and Betty, and thank you for your review! We're very happy to hear that you had a great furniture shopping experience when you visited with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“I LOVED the sales representative, Kevin, he was very patient with me, explained everything and even helped me make up my mind as to "what" I actually needed in which color. (offered to help be my designated driver on 05/05 if needed lol) but all in all, I felt more like it was visiting family for a while, not shopping for furniture 😅, thanks!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Michlene, and thank you for your review. We're very happy to hear how much you loved Kevin when you visited us, and that it felt more like you were visiting family than furniture shopping! That is one of the best compliments we've ever gotten, and we're very happy we were able to make furniture shopping a great experience for you. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Awesome people and service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Michael, and thank you for your review! We're very happy to hear that you found awesome people and service when you shopped with us. That's been one of our primary goals, ever since we started, and we're very happy to hear that we provided that for you! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon.

Posted 3 years ago

“Went to the one on Germantown Parkway...wasn't please...management”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Marcus, and thank you for your review! We're very sorry to hear that you weren't pleased when you visited us. That sounds frustrating! We would like to know what we could do to improve, since providing a customer service experience second to none is one of our primary goals. Please get in touch with us through our website or give us a call and let us know. Please accept our apologies, and we hope you'll consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 3 years ago

“I enjoyed my experience at your store and with my salesman, David Mercado. He was very knowledgeable about the furniture that I was looking for, very patient with me as I looked through the store and very helpful in helping me in my selection. He answered my questions precisely and was very informative.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Brenda, and thank you for your review! We're very happy to hear how much you enjoyed your experience at our furniture store with David. We're also very pleased to hear how knowledgeable, informative, and helpful he was when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Everything is nice just took to long to get something”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Nellie and thank you for your review! We're happy to hear that you found everything to be really nice when you furniture shopped with us! We are sorry that it took so long for you to get something; that sounds frustrating! Our managers will review your situation and see how we can improve in the future. We hope you are enjoying your purchase, and we hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I was very honest about their product. We had a piece broken, We no trouble gitting home to replace it.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, William, and thank you for your review. We're very happy to hear that you were honest about our product. We truly appreciate feedback from our customers! We are sorry that you had a broken piece, although we're happy you had no trouble getting a replacement. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I've had two deliveries in the past two weeks and the delivery teams are ALL excellent.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Peter, and thank you for your review! We're very happy to hear that you've had deliveries twice in the last two weeks, and that all of our delivery teams have been excellent! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Fast and friendly customer service.!!! Thank you very much!!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Chaka, and thank you for your 5-star review! We're very happy to hear that you found fast and friendly customer service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The Great American Homestore is the perfect store to furnish your dream home! They have beautiful and well designed furniture. They have affordable and reasonable prices. They have excellent customer service. I was very pleased with my furniture selections. My family and friends were very impressed with everything in our home!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that we are the perfect store for furnishing your dream home, that our prices are reasonable, and that you had excellent customer service when you shopped with us. We are also very pleased to hear how impressed your family and friends were with everything in your home! We hope you continue to enjoy your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Excellent Service!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Nicole and Grant, and thank you for your review! We're very happy to hear that you received excellent service when you shopped with us. It sounds like you had exactly the kind of furniture shopping experience we want every customer to have! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“In 2014 I purchased a lot of furniture from GAH. I once again need a whole house of furniture so I returned. I purchased a large console and a large sectional couch. Due to the shape of my den, I needed the shorter side (loveseat) to be on the left side. They delivered a couch last Saturday but the short side was on the right so they took it back. I called the store immediately but had to leave a message. No one called me back. I called again Sunday or Monday and was told they had me scheduled for another delivery on Tuesday. I asked and they verified that the short end of the couch would be on the left. They came Tuesday. I asked them to check to make sure the couch was correct before they unloaded it. They checked and said it was. As they were unloading it, I said it looked like it was a right side short end, they said no. They put it together and it was not correct. The short side was again on the right and does not fit in my den. They tried to tell me that the three cushion side was the loveseat and the two cushion side was the couch...I called the store and was told the same thing. He said the shorter side was the couch and the longer side was the loveseat! It has an extra piece was the reason given. Regardless of the extra piece, a two cushion side, shorter than the three cushion side is always the loveseat! So after three days waisted, I have cancelled my order for both pieces and I will not be returning to GAH for any furniture now or in the future.”

The Great American Homestore 2 star review on 11th May 2022

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Heather, and thank you for your review! We are very sorry for all the confusion with your sectional. Our managers have reviewed your situation, and we hope they were able to resolve it to your full satisfaction. If you need additional assistance with your new sectional, please reach out to us through our website or give us a call, and we will be more than happy to help! We hope you are enjoying your new sectional, and we hope you'll consider giving us a second chance in the future. We would love to show you how much better we can do! Please stop in and visit with us again soon.

Posted 3 years ago

“It took longer than originally quoted for me to get my furniture. And when everything was finally in and I got the call to come and make my final payment when I went to pick up my items I was informed that they forgot to get my ottoman and that I would have to make a 2nd trip to pick that up when it was ready. I asked for a courtesy delivery for this inconvenience and was declined. I had to leave for a scheduled vacation and while I was gone I received a call from the store asking when I was going to get the ottoman and stated they had another customer who needed the ottoman and wanted to sell mine to them…are you kidding me with this!!! I still have to make a 2nd inconvenient trip to the store to get my ottoman”

Helpful Report

Posted 3 years ago

thank you for shopping with us Carrie, and thank you for your review! We're sorry it took longer than originally quoted for your furniture to arrive, that your ottoman was forgotten for your first pickup, and that someone called you while you were on your vacation asking when you were going to pick it up and stating it was going to be sold to another customer. That sounds very frustrating! Our managers looked into this for you, and we hope they were able to get it resolved to your full satisfaction. We hope you will consider giving us a seconf=d chance in the future, so that we can show you how much better we can do!

Posted 3 years ago

“My salesperson made it quick and easy to purchase my mattress! And the mattress sleeps well. Thanks”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Yolanda, and thank you for your review! We're very happy to hear how quick and easy your salesperson made your mattress purchase, and we're also very happy to hear how well you are sleeping on your new mattress! We would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews