The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great American store has great furniture and also great customer service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Sandra, and thank you for your 5-star review! We're very happy to hear that you found great customer service and great furniture when you visited us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Staff in the store very friendly and always attentive to give an alternative or solution to my requirements”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lorena, and thank you for your review. We're very happy to hear how friendly and attentive you find our team whenever you shop with us, and that they are always able to help you find a solution! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“We ordered two Bassett chairs for our living room. Our salesman helped us every step of the way in choosing the style and covering. Although it took several months for them to arrive (not at all uncommon at the moment), they arrived in perfect condition and look great in their new setting. Thank you!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Bill, and thank you for your review! We're very happy to hear how wonderful your salesman was about helping you choose your style and covers for your custom chairs. We're also very pleased that they were worth the wait, arrived in perfect condition, and look great in your home! We would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“The showroom was immaculate and all the furniture was so pretty! Our salesman was very personable and knowledgeable about every piece of furniture in the store! He was great! We are very happy with our decision to shop here!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jenny, and thank you for your review! We're very happy to hear that you found beautiful furniture and an immaculate store when you shopped with us. We're also very pleased to hear how personable and knowledgable your salesperson was, and that he was great during your visit. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“They were great to me every time I visit both stores. I had the privilege of visiting the Southaven Store & the Outlet on Sumer and the service were outstanding. Thx for help making my house a beautiful home.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lillie, and thank you for your 5-star review! We're very happy to hear how much you enjoyed your visits to both our Home Store and our Outlet location! We are very pleased to hear that you found the service outstanding at both locations, and we are more than happy to help make your house a beautiful home! We're looking forward to helping you again. Please stop by and visit with us again soon!

Posted 3 years ago

“Did not give us updates on our order .”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Daniel, and thank you for your review. We are very sorry that you did not receive updates on your order. That sounds frustrating! Our team will review your situation, and see what we can do to improve this in the future. We hope you will consider giving us a second chance. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 3 years ago

“We had great service during purchase and delivery. We however did unwrapped our chest until after the 3day return policy. We called GAH and they had a tech come out to repair for free, unfortunately it could not and the chest is no longer available. We have 30 days from today and not date of purchase, which is great, in order to find another chest with credit with the one we originally purchased. Great service!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jennifer, and thank you for your review! We are sorry about the problem with the chest after it was delivered. That sounds frustrating! It sounds like our managers were able to get this resolved to your full satisfaction. If you still need assistance, please get in touch with us and we will be happy to help. We are very pleased to hear that you found great service when you shopped with us. Please stop by and visit us again soon!

Posted 3 years ago

“I love the service and the caring staff.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Mary, and thank you for your review! We're very happy to hear how much you love the service and our caring staff. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“I have been purchasing from Great American Home Store Southaven since 2008 and my experiences have been excellent. The staff at the store and the delivery personnel are very friendly and knowledgeable. A special thanks to Mr. Wilkerson, salesman and Daniel and delivery staff!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Johnnie, and thank you for your review! We're very happy to hear that you've found excellent service with us since 2008. A returning customer is one of the very best compliments we could receive! We're also very happy to hear that you've always found our team to be friendly and knowledgeable. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Good service and good customer service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Mohammad, and thank you for your 5-star review. We're very happy to hear that you found good service and good customer service when you shopped with us! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great store and employees”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, George, and thank you for your 5-star review! We're very happy to hear that both our store and our employees are great! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 3 years ago

“Sales person was very helpful and friendly. She answered all of our questions and found exactly what we were looking for and made the sale to us. We are very happily with our purchase. Thank you and we will definitely be back to shop again. David & Susie Sullivan”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, David, and thank you for your review. We're very happy to hear how helpful and friendly your salesperson was. We're also happy that she was able to help you find exactly what you were looking for and answer all of your questions. We're very pleased that you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great service. Delivered on time!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ken, and thank you for your review! We're very happy to hear that you found great service and on-time delivery when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Jeff Crosby helped us. Great guy. Answered all our questions and gave us a great deal. Good quality purchase. Looks great in our home. Not my first purchase there. I would go back”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tommy, and thank you for your 5-star review! We're very happy to hear that Jeff was a great guy who was able to answer all your questions and give you a great deal. We're also very pleased to hear that our purchase looks great in your home and is of high quality. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great selection and service!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Greta, and thank you for your 5-star review! We're very happy to hear that you found a great selection and service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Excellent care was given by sales associate”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Linda, and thank you for your review! We're very happy to hear that excellent care was given to you by our sales associate. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“They greet you with a smile, and always show professionalism. Not pushy,But really there to help you find what you want. Their delivery guys are always prompt and there when they tell you that they are going to be there. Impressive.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Trance, and thank you for your review! We're very happy to hear that you are always greeted by smiling professionals who help you find exactly what you want. We're also very happy to hear that the delivery time always arrives when they say they will! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Great customer service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ursula, and thank you for your 5-star review! We're very happy to hear what great customer service you found when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“The salespeople were very friendly. Opened the ottoman purchased at the South Haven location and it was unraveling. Very disappointed. Could not return because we live Baton Rouge and we aren’t available to travel back anytime soon.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Marshall, and thank you for your review! We are very sorry that your ottoman was unraveling when you opened it, and that you were unable to return to see about exchanging it. That sounds frustrating! Please give our service department a call at 662-996-5161 or put in a request online at https://gahs.typeform.com/service-request, and we'll be happy to assist.

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Toni, and thank you for your review. We're very happy to hear that you found excellent service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews