The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The responsiveness of management is horrible. They never contacted me about my refund. I had to repeatedly seek them out and ultimately had to make an unnecessary trip to the store because I could not get help on the phone. To my dismay, customer's service reps located in the Memphis, Tennessee store are rude as well. Also, customer service rep Sharon’s rudeness and abruptness over the phone were unbelievable. I am not pleased!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Shemeka, and thank you for your review. We're very sorry about any confusion with your refund, that you had to make an extra trip to the store, and that the customer service representatives were rude to you. That sounds frustrating! Our managers looked into this situation for you, and are taking steps to improve this immediately. We hope our managers were able to get everything resolved to your satisfaction, and we hope you will consider giving us a second chance in the future. We would love the opportunity to show you how much better we can do! Please stop by and visit with us again soon.

Posted 3 years ago

“We had a great experience at The Great American Homestore! Good advice and easy pick-up! We would purchase from there again!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kathryne and Luke, and thank you for your review. We're very happy to hear that you had a great experience shopping with us, and that you had an easy time picking up your furniture. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Debbie was a great person to work with…. I love my chair and ottoman…. Thank you for your patience while I made my mind up.. Nancy McCall”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Nancy, and thank you for your review. We're very happy to hear how wonderful Debbie was to work with. We're also very happy to hear how much you love your new chair and ottoman. We would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Denise did great, no pressure, very knowledgeable. great asset to the company”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Wes, and thank you for your review. We're very happy to hear how wonderful Denise was, that she was very knowledgeable, and that she provided exactly the kind of no-pressure furniture shopping experience we want each customer to have! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Great customer service!!!!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Arlener, and thank you for your review. We're very happy to hear that you found great customer service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 3 years ago

“Great customer svc.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Cheryl, and thank you for your review. We're very happy to hear that you found great customer service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit again with us soon!

Posted 3 years ago

“Helpful and friendly”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We're very happy to hear that you found friendly and helpful service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“MY SALES PERSON WAS VERY UNDERSTANDING TO MY NEEDS AND VERY COURTEOUS.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that your salesperson really understood your needs, and that they were very courteous when you furniture shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great and friendly service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Charlotte, and thank you for your review. We're very happy to hear that you found great and friendly service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“This is my fourth purchase from them I will not shop anywhere else for furniture the quality is great and the prices are even better”

The Great American Homestore 5 star review on 23rd June 2022

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Briana, and thank you for your review. We are very happy to hear that you have been so pleased with your previous purchases, that you shopped with us again. That is a wonderful compliment! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“From first meeting Denise to the completed purchases, I was taken care of in a professional and friendly manner. I was under a surgery driven deadline and she was aware of my needs and was courteous and respectful of my wishes.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jean, and thank you for your review. We're very happy to hear what a professional and friendly manner you were taken care of in, and we're very happy to hear that Denise was courteous and respectful of your wishes, while helping you meet your deadline. We hope you are enjoying your purchase, and we would love to help you again in the future! We hope you have a speedy recovery from your surgery, and we hope you will stop in and visit with us again soon.

Posted 3 years ago

“I love this store!!!! I love my furniture! My salesperson Bryan is the bomb.com!!! I will recommend him and this store to all my family and friends!!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Benita, and thank you for your review. We're very happy to hear how much you love our store and our furniture! That is a wonderful compliment. We're also very happy to hear that Brian was wonderful and earned a recommendation to all of your family and friends. That recommendation is one of the very best compliments we could receive! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“The Salesman was Professional and Courteous throughout my visit and l was totally Satisfied”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Glenn, and thank you for your review! We're very happy to hear how professional and courteous your salesperson was when you furniture shopped with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Paid 100% in full for right $20,000 and it took 11 months to get the product then after being told by Jason he would give me the $500.00 the 2 chairs cost then try to tell me it was less than $500.00 because of the taxes if that is the case I for sure would think the taxes and interest over 11 months would offset it. I will wait and see how CHEAP YOU ALL ARE”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kurt, and thank you for your review! We're sorry about how long it took for you to receive your full order, and for the pricing confusion with the chairs. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get this resolved to your full satisfaction. We hope you are enjoying your furniture, and we hope that you will consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us again soon.

Posted 3 years ago

“Once furniture is available, delivery is prompt and courteous!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Harriet, and thank you for your review. We're very happy to hear that you had a prompt, courteous delivery as soon as your order was available. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Very friendly and helpful salesman! Good selection to choice from. Home delivery was very accommodating. Have already recommended Your store to. Friends & family!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Charlotte, and thank you for your review. We're very happy to hear that you found a friendly, helpful salesperson, a great selection to choose from, and accommodating home delivery when you shopped with us. And thank you for the recommendation to your friends and family - that is one of the best compliments we could receive! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“I purchased some furniture what are the chairs legs is offset I went back to the sales person Bette she took care of it right away for me and I had another chair the next day”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, VIncent, and thank you for your review. We're very sorry that your chair legs were offset; that sounds frustrating! We are very happy to hear that Bette was able to help you with that right away, and we hope that issue was resolved to your full satisfaction. If you still need assistance with this, please reach out to us and we will be happy to help. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“It was a huge ordeal to get my paperwork done and it was not specified on my paperwork that I wanted the white bed amd dresser. The day my furniture was delivered I had to work that night and it was very inconvenient to get up and get the wrong furniture. I was extremely upset.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Cheyenne, and thank you for your review! We're so sorry that the wrong color furniture was delivered to you. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get it resolved to your full satisfaction. We hope you will consider giving us a second chance in the future, so we can show you how much better we can do! We hope you will visit us again soon!

Posted 3 years ago

“The sales associate was fantastic! Denise is a valuable asset to GAH as I am sure you are aware. We felt very welcome and valued as a consumer. We look forward to our next purchase and hope Denise will be there to assist us again.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Michael, and thank you for your review. We're very happy to hear how fantastic Denise was about making you feel welcome and valued when you shopped with us. We do consider her a valuable asset, and we hope you are enjoying the purchase she helped you with! We would love to help you again in the future. Please stop by and visit with us again soon.

Posted 3 years ago

“Mrs. Bonita was very friendly and helpful. I will come back”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Felicia, and thank you for your review! We're very happy to hear how friendly and helpful Ms. Bonita was when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews