The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Very quick delivery and setup. They no longer have a military discount which is unfortunate.”

Helpful Report

Posted 7 months ago

Thank you so much, Sasha, for shopping with us and for your 5-star review! We are so glad to hear that you had great service with quick delivery and set up when you shopped with us. We also appreciate your feedback about no longer offering a military discount. Our managers will look into this, and see what we can do. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 7 months ago

“Great service and quality product”

Helpful Report

Posted 7 months ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found great service and great quality products when you shopped with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 7 months ago

“I have been treated professionally every time”

Helpful Report

Posted 7 months ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that you have been treated professionally every time you've shopped with us. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 7 months ago

“Carolyn Rayford was very helpful. Friendly and very informed. Really knew the product.”

Helpful Report

Posted 8 months ago

Thanks for shopping with us, Almetrice, and thank you so much for the glowing 5 star rating ! We're really proud to hear that Carolyn was so helpful, friendly, and knowledgeable about our products. we hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 7 months ago

“I came into the Southaven store and bought a couch that was supposed to be in stock. 2 days later I called to come pick it up and they said it was there ready for pickup. When I got to the store after driving 50 miles it was not in stock, but I could drive up to Memphis to pick it up. They wanted $300 to deliver. Got my money refunded and will never return to their stores!”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Connie, and thank you for your review. We apologize that you purchased a couch that was supposed to be in stock, were told it was ready for pickup, then when you arrived after a 50 mile drive, you were told you would have to drive to a different location for pickup. That sounds very frustrating! We greatly apologize for the inconvenience, and our managers have looked into this and are taking immediate steps to prevent this from happening again. We hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do. Please stop by and visit with us again soon!

Posted 8 months ago

“The in-store shopping experience, salespeople, and service were great. However, the scheduling on the phone for delivery is terrible. Total disaster trying to set up a morning or afternoon delivery. Two items were to be delivered on different dates due to availability. The first item was set up and delivered in the a.m. without issue. The second item was not delivered and the customer representative on the phone was quite arrogant and refused to set a morning delivery. End story I canceled the second item and shopped with another business that can make morning deliveries.”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Joey, and thank you for your 4 star rating! We're happy to hear that your in-store experience, salespeople, and service were great. We apologize that you had difficulty setting up delivery for the second item and experienced an unpleasant interaction with one of our customer representatives. That sounds frustrating! We strive to ensure distinctive customer service and satisfaction for all of our customers and take your feedback seriously. Our managers are looking into this for you, and will take steps to improve this right away. We'd love a second chance to earn your business, and we'd love to show you how much better we can do. Please stop by and visit with us again soon.

Posted 7 months ago

“The shopping experience was great! Everyone was very friendly and cordial. Plan to shop with you again.”

Helpful Report

Posted 8 months ago

Thank you, Gloria, for shopping with us and for taking the time to leave a review! We are so glad to hear that your shopping experience was great, and we're delighted that everyone was very friendly and cordial. We are so happy that you plan to shop with us again, and we're looking forward to your future visits. In the meantime, we hope you are enjoying your purchase. Please stop by and visit with us again soon.

Posted 8 months ago

“Store closing provided me to buy furniture inexpensively!”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Sharon, and thank you for your review. We're really glad you got to take advantage of the store closing to buy furniture at an inexpensive price! We hope you are greatly enjoying your purchase, and we'd love to help you again in the future. Please stop by one of our locations and visit with us again soon!

Posted 8 months ago

“Purchased a mattress for over 3000.00 doesn’t fit salesperson advise nothing can be done after I asked to pay more to make adjustments unable to use the mattress will never use your store ever again”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Carlos, and thank you for taking the time to share your experience. We're sorry to hear that your new mattress didn't fit, and that you were advised no adjustments could be made to it. That sounds frustrating! Our managers looked into this for you, and they hope they were able to resolve this to your satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do. Please stop in and visit with us again soon.

Posted 8 months ago

“Sales Clerk was very courteous and knowledgeable. She made a special effort to make sure we were pleased with our choice.”

Helpful Report

Posted 8 months ago

Thank you so much for shopping with us, Barbara, and thank you for your 5 star rating! We are delighted to hear that the sales clerk was courteous and knowledgeable, and that she made a special effort to make sure you were pleased with your choice. we hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 8 months ago

“Professionalism”

Helpful Report

Posted 8 months ago

Thank you so much for shopping with us, Larry, and thank you for your 5-star rating. We are very happy to hear about the professionalism of our team! We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon.

Posted 8 months ago

“Kevin was very helpful! He followed up after my delivery to make sure I was satisfied. And I am - both with my wonderful new furniture and with the great customer service I received from Kevin and the whole team. Thank you!”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Barbara, and thank you for your review! We really appreciate it. We're delighted to hear that Kevin was so helpful and that he even followed up after delivery to be sure you were you were satisfied with both the furniture and the customer service. We work hard to provide an outstanding customer experience and it's wonderful to hear that we hit the mark for you! Thank you for choosing us to help you furnish your home, and we hope you are enjoying your purchase! We'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 8 months ago

“Salesperson was extremely helpful . The store has beautiful furniture. My house is filled from furniture for their store.”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Jennifer, and thank you for your review! We're thrilled to hear that our salesperson was extremely helpful and that you were able to find beautiful furniture for your home. We're delighted to hear your home is filled with furniture from our store! We appreciate that you came back to shop with us, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 8 months ago

“I was able to find what I was looking for and make my purchase with ease.”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Floyd, and thank you for your review! It's great to hear that you were able to find what you were looking for and make your purchase with ease. We appreciate your feedback! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 8 months ago

“Kevin was awsome!!”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Kenyatta, and thank you for your review! We're very happy to hear how awesome Kevin was! We hope you're enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 8 months ago

“Good purchase”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Ken, and thank you for your 5 star rating! We're glad to know that you had a good purchase experience with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 8 months ago

“Had to take a piece back that was marked wrong from the factory. But all in all a really good experience.”

Helpful Report

Posted 8 months ago

Thank you so much for shopping with us, Janette, and thank you for your review! We are so glad to hear that you had a good experience with us, even with our unfortunate mislabeling issue. That sounds frustrating! We hope everything was resolved to your full satisfaction, and if you need any additional assistance, please get on touch and we'll be happy to help. We hope you are enjoying your purchase, please stop by and visit with us again soon!

Posted 8 months ago

“Great service. Love my couch!”

Helpful Report

Posted 8 months ago

Thank you so much for shopping with us, Cindy! We are really happy to hear that you had a wonderful experience with great service at our store and that you love your new couch! We really appreciate you taking the time to give us a 5 star rating. We'd love to help you again. Please stop by and visit with us again soon!

Posted 8 months ago

“I love the quality of your furniture.”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Stacey, and thank you for your review! We are grateful that you love the quality of our furniture, and we hope you are enjoying your purchase. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 8 months ago

“Our salesperson was extremely nice and friendly. He knew his stuff about the furniture. It was a nice experience to deal with him. I would do my best to keep him on the sales force!!”

Helpful Report

Posted 8 months ago

Thank you so much for shopping with us, Virginia, and thank you for your 5 star rating! We are so glad to hear that our salesperson was friendly and knowledgeable about the furniture. We will be sure to let him know that you noticed his excellent customer service! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit again soon!

Posted 8 months ago

The Great American Homestore is rated 4.6 based on 2,001 reviews