The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection sales and delivery at reasonable price…what else can you ask for!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Thomas, and thank you for your 5-star review! We're very happy to hear that you found a great selection, great service, and reasonable prices when you furniture shopped with us. We appreciate you, and we hope you are enjoying your new furniture very much! We would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Nice Salesman and convenience.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Yvonne and Jatovi! And thank you for your 5-star review. We're very happy to hear that you had a nice salesman when you shopped with us, and that your purchase was very convenient. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“My recliner wasn’t working good, and I had no problem getting another one, THANK YOU”

The Great American Homestore 5 star review on 22nd September 2022

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Vicki, and thank you for your review! We're very sorry that your recliner wasn't working well/ That sounds frustrating! We are very happy that we were able to exchange that for one that worked better quickly & easily for you. We hope you enjoy your new recliner for many years to come, and we would love to help you again in the future. Please come by and visit with us again soon!

Posted 2 years ago

“Servicio excelente. Buenisima calidad de muebles. Mucha variedad de articulos.”

Helpful Report

Posted 2 years ago

Gracias por comprar con nosotros, Maria y gracias por tu evaluacion de nuestro servicio! Estamos muy feliz de escuchar que encontro un excelente servicio y una amplia variedad de articulos de calidad cuando realizo su compra. Esperamos que disfrute de su nueva muebleria, y estaremos encantados de poder ayudarle nuevamente.

Posted 2 years ago

“I was shopping for a sofa and I found exactly what I was looking for at a great price. The customer service was great.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Charlotte, and thank you for your review! We're very happy to hear that you found exactly the sofa you were looing for at a great price. We're also very please to hear our customer service was great. One of our most important goals is to provide a service experience that is second to none, and we're happy we accomplished that when you visited with us! We hope you are enjoying your new sofa, and we look forward to helping you again in the future. Please stop by and visit us again soon!

Posted 2 years ago

“We were greeted immediately and pointed in the right direction for what we were looking for. Beautiful options all around and great prices! Once we found what we wanted, we located the gentlemen who greeted us, and the process was super quick and easy!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Alexis, and thank you for your review. We're very happy to hear that you were greeted and pointed in the right direction immediately, and that you found beautiful options all around you! We're also very pleased to hear that you were able to complete your purchase very quickly and easily. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and see us again soon!

Posted 2 years ago

“Kristin was a pleasure to work with and very accommodating. She worked with us and made sure we got exactly what we were needing for our home.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Genevia, and thank you for your review! We're very happy that Kristin was such a pleasure to work with, and that she was very accommodating. We're also very pleased that she was able to work with you and help you find exactly what you needed for your home! We hope you enjoy your purchase for many years to come, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Our sales rep, was knowledgeable and professional, she answered our concerns.Denise T, go see her, I would recommend her”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Gloria And Horace! And thank you so much for your 5-star review. We're very happy to hear that Denise earned your full recommendation by being so knowledgeable and professional, and that she was able to address all of your concerns. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The employee's was very kind and help”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Glenda, and thank you for your review! We're very happy to hear how kind and helpful you found our team when you shopped with us. We hope you are enjoying your purchase, and we look forward to the chance to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I placed an order in May, was told I would receive it in June, didn't receive it until September, I had to wait an extra 3 months then my order was not correct.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Eleanor, and thank you for your review. We're very sorry that your originally expected your order in June, then didn't receive it until September, and that it wasn't correct when it arrived. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved for you. We hope you'll consider giving us a second chance in the future. We would love the chance to show you how much better we can do. Please stop by and visit with us again soon!

Posted 2 years ago

“Wonderful employee.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Richard, and thank you for your review! We're very happy to hear that you worked with a wonderful employee when you visited us. We hope you are enjoying your purchase, nd we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“great atmosphere & employees”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Enrique, and thank you for your review! We're very happy to hear that you found a great atmosphere and a great team when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Great customer service when I was greeted at the store”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Linda, and thank you for your review. We're very happy that you found great customer service when you shopped with us, beginning the moment you were greeted at the store! We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Denise was very helpful. She listened to what we wanted and worked tirelessly until she found what we wanted. Denise is an asset to your company.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear how helpful Denise is, that she really listened to you, and then worked tirelessly to help you find exactly what you wanted. And we're very pleased that she made such a wonderful impression on you! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Ernestine was very professional and personal and so informative!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Ronald, and thank you for your 5-star review! We're very happy to hear how professional and informative Ernestine was when you visited us. We hope you are enjoying your new furniture, and we'd love the chance to help you again in the future. We hope you will stop by and visit with us again soon!

Posted 2 years ago

“The store and sales team were nice. Lack of furniture was a problem. We waited months on furniture to come in, dates were given and then we were notified multiple times that they had to push it back.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Kimberly and Eddie, and thank you for your review! We're very happy to hear how nice our team is! We are very sorry that you had to wait months for your furniture to come in, that multiple dates were given and then pushed further out. That sounds frustrating! We do work with our manufacturers to expedite shipping whenever possible, and we will review your situation to see what we can do to improve on that. We hope you are enjoying your new furniture, and we would love a second chance in the future to show you how much better we can do. Please stop by and visit with us again soon!

Posted 2 years ago

“Chaos and confusion, purchase 8k worth of furniture, order was jacked up and they are very slick with adding things on I did not purchase. Very disappointed my dresser was damaged and half put together”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Adkin, and thank you for your review about your experience! We are so sorry that your dresser was damaged, and that your order was messed up. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We would love a second chance in the future to show you how much better we can do. Please stop by and visit us again soon!

Posted 2 years ago

“I bought a dining set and Everett was great to work with. He gave me all the details needed to make my purchase.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Jan, and thank you for your review! We're very happy to hear how great Everett was to work with, and that he gave you all the details you needed to know to make your purchase. We hope you enjoy your new dining set for many years to come, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Andrew was very helpful. Great customer service. Not pushy and very appreciative.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Paula, and thank you for your 5-star review! We're very happy to hear how helpful Andrew was when you shopped with us, that he was not pushy and provided great customer service! It sounds like he provided exactly the kind of hassle free furniture shopping experience we want every customer to have. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I absolutely loved my sales lady..She was honest, sincere and very friendly down to earth and wasn't pushy.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Tracy, and thank you for your review! We're very happy to hear how much you loved your saleslady, and that she was sincere, honest, friendly, and wasn't pushy! It sounds like she helped you have exactly the kind of furniture shopping experience we want every one of our our customers to have, and we couldn't be happier about that! We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews