The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 30th June 2023

Latonda

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a Temperpedic King (TwinXL) mattresses and base units. our salesman, Mark, did an Outstanding job. He was very knowledgeable on what we were interested in and was very helpful. Thanks Mark for a job well done!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Ivy And Don! And thank you for taking the time to leave a 5-star review. As a local business, your feedback is very important to us, and we're very happy to hear what an outstanding job Mark did. We're very pleased that he was very knowledgeable and very helpful. We hope you are sleeping well on your new mattress, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I first went to a discount furniture store that was so unprofessional. After I step foot in GAH, I knew that I would be treated better as a customer, and I was! Mr. Rick in the store was fabulous! He showed me every option which I appreciated. He was patient. But most of all, I got the furniture when they said I would and I kept getting reminders which were great. Also, the installers were professional and helpful. The store really lives up to its name... GREAT!!!”

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Posted 2 years ago

Thank you for shopping with us, Farah, and thank you for your review! We are very happy to hear that you could tell you would have a wonderful furniture shopping trip the moment you walked in the store, and that Rick was fabulous! We're very happy to hear that he showed you every option, that you got updates about your order, and that you got your furniture when you were told you would. We're also very happy to hear how professional and helpful the installers were during your delivery. We hope you enjoy your new furniture for many years to come, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Great service Customer service great Delivery drivers polite and on time Sales lady very patient and helpful”

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Posted 2 years ago

Thank you for shopping with us, Lynne, and thank you for your review! As a local business, your feedback is very important to us. We're very happy to hear that you found great customer service, a very patient saleslady, and polite, on time delivery when you shopped with us. We hope you are enjoying your new furniture, and we would love to help you again in the future! Please come by and visit with us again soon!

Posted 2 years ago

“Great customer service and great selection”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Allen, and thank you for your review! As a local business, your feedback is very important to us. We're very happy to hear that you found both great customer service and a great selection when you furniture shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“We really appreciate the help given to us by your salesman. I had written her name down to thank her but apparently the notepad got thrown away. The bed is to be used after hip surgery; but, it has already been a great addition to our home. We bought a leather couch several years ago from your company and still get compliments on it. The delivery people did a great job too. Thanks for the great service.”

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Posted 2 years ago

Thank you for shopping with us, Emma, and thank you for your review! As a local business, your feedback is very important to us. We're very happy to hear what a great help your salesperson was, and what a great addition your new bed is to your home. We're also very happy to hear that our delivery team did a great job, and that your leather couch you purchased years ago still gets compliments! We hope you continue to enjoy your furniture, and we look forward to helping you again in the future. Please stop in and visit us again soon!

Posted 2 years ago

“Good variety”

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Posted 2 years ago

Thank you for shopping with us, Andrea, and thank you for your review! We're very happy to hear that you found a good variety of furniture when you shopped with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Salesmen were great! Fast delivery and in time”

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Posted 2 years ago

Thank you for shopping with us, Justin, and thank you for your review! We're very happy to hear that you had great salesman, and a fast, on time delivery. As a local business, your feedback is very important to us, and we're happy to hear how well your furniture shopping went! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please come by and visit with us again soon!

Posted 2 years ago

“Looked at inventory at store but needed to take measurements. Made the order online and the process was easy. The communication about pick up was a bit confusing. Was told to call 30 minutes prior to pickup to have cabinet ready. However, was advised need to go to store first, then product would be pulled.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Mark, and thank you for your review! We're very happy to hear that you found our online ordering process easy. We are sorry about any confusion with our pickup process. That sounds frustrating! Our managers are looking into this for you, so we can take immediate steps towards improving this. We hope you'll give us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“Beautifully arranged, very clean and pleasant, knowledgeable sales person”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that when you visited our store, you found it to be beautifully arranged, very clean, pleasant, and had a knowledgeable salesperson to help you. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Very responsive to solving issues after delivery”

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Posted 2 years ago

Thank you for shopping with us, Mark, and thank you for your 5-star review! As a local business, your feedback is very important to us. We're very sorry that there were some issues after delivery. That sounds frustrating! We're happy to hear that our team was very responsive to solving those issues for you, and we hope they were able to get everything resolved to your full satisfaction. If you still need assistance with your new furniture, please let us know, and we'll be happy to help! We hope you are enjoying your new furniture, and we'd love the chance to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I love the large selection of furniture, there are so many options so we do not have to go to other furniture stores because you have it all right there. We originally bought furniture there when we moved to Memphis. We had such a great experience with John, we came back a few months later and bought a bedroom set and some other furniture.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Jennifer, and thank you for your review! As a local business, we greatly appreciate your feedback. We're very happy to hear that you love our large selection of furniture, and that you don't have to visit any others stores because we have it all. We're also very happy to hear that John provided such a great customer service experience that you came back to shop with us again! We hope you are enjoying all of your new furniture, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Very friendly”

Helpful Report

Posted 2 years ago

Thank you for shopping with us. Kathy, and thank you for your review! We're very happy to hear that you found our team very friendly when you stopped by and shopped with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and see us again soon!

Posted 2 years ago

“this is not our first visit there. we have purchased bedroom furniture and living room furniture from you guys and we have not been disappointed yet. keep up the good work.”

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Posted 2 years ago

Thank you for shopping with us, James And Devorah. And thank you for coming back to shop with us and leaving a review about your experiences! As a local business, your feedback is very important to us. We're very happy to hear that you have purchased both your bedroom and your living room furniture with us, and we hope you are enjoying it very much. We would love to help you again in the future. Please come by and visit with us again soon!

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Vernon, and thank you for your 5-star review! As a local business, your feedback is very important to us, and we're very happy to hear what great service you had when you shopped with us. We appreciate you, and we hope you are enjoying your new furniture. We'd love to help you again in the future. Please come by and visit us again soon!

Posted 2 years ago

“Service was great they were customer friendly and took the time with me.”

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Posted 2 years ago

Thank you for shopping with us, Debbie, and thank you for your review. We're very happy to hear that you had great, customer-friendly service when you shopped with us, and that our team was able to give you the time you needed. As a local business, your feedback is very important to us, and we're happy to have earned a 5-star review from you. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The sales person was very helpful and knowledgeable of the product that we were shopping for a King size mattress he made the process from beginning to end effortless pleasant . 5star service”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Roger, and thank you for your 5-star review! We're very happy to hear that your salesperson was very helpful and knowledgeable about our mattresses, and we're also pleased that he made your mattress shopping experience effortlessly pleasant from beginning to end. That's exactly the kind of experience we want every customer to have! We hope you are sleeping wonderfully on your new mattress, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Customer service was great!!”

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Posted 2 years ago

Thank you for shopping with us, Darneshia, and thank you for your review! Your feedback is extremely important to us since we're a local business, and we're very happy that we earned a 5-star review from you with our great customer service! We hope you are enjoying your new furniture, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 2 years ago

“Zedric was amazing! He made our shopping experience fun. He could not have been more helpful. Great selection and prices!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! One of our most important goals is to provide a shopping experience second to none. We're very happy that Zedric was able to meet that goal with the amazing service he provided, and by making your furniture shopping trip fun. We're also happy to hear that you found great selection and prices when you shopped with us. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I purchased a sofa and oversized chair with ottoman. They had a smell that was sickening and the smell didn’t go away even with trying febreeze. TGAHS replaced the sofa and chair with my choice of a new one. I can’t thank you enough!! I will definitely shop here again!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Melissa, and thank you for your review! We're a local business, so your feedback is especially important to us. We are very sorry that the sofa and oversized chair with ottoman that were delivered to you first were delivered with an awful smell. That sounds frustrating! We are very happy that we were able to make that right for you quickly with the replacement of your choice. We hope you are enjoying your new furniture, and we are looking forward to helping you again in the future. We hope you'll stop by and visit with us again soon!

Posted 2 years ago

“AWESOME AND GREAT SERVICE”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Izola, and thank you for your 5-star review! As a local business, your feedback is very important to us. And it's one of our most important goals to give our customers a shopping experience second to none. We're very happy that it sounds like we did that when you visited us and found awesome service! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews