The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 30th June 2023

Latonda

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great delivery guys and sells person she made sure I had everything I needed”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Curtis, and thank you for your review! We're very happy to hear how great both your salesperson and your delivery team was. As a local business, your feedback is greatly appreciated! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Working with Diane was easy. She was very helpful. The delivery team was efficient. I am very pleased with the furniture items. However, I must add that I was appalled at the treatment I received from an old Caucasian salesman who wanted to help me during my second visit while my sales rep, Diane, was at lunch. He did not listen to me. When he noticed that I read very close to small print he actually said, « Oh you can’t read that. I’ll show it to her ( my friend who was with me). » I am a retired school principal with 46 years of experience. I am near sighted , not stupid.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Patsy, and thank you for your review! As a local business, your feedback is very important to us. We're very happy to hear how easy working with Diane was, that she was very helpful, that our delivery team was efficient, and that you are pleased with your new furniture. We are very sorry to hear about the comment that was made to you, and that you were made to feel that way. That sounds frustrating. It is our store's primary mission to make sure your experience is second to none, and we clearly failed to meet that expectation. We want to express our apologies for that, since we take our customer experience very seriously and we never want a customer to feel this way at one of our stores. Please accept our apologies and know that we would love a second chance to show you that we care about helping you find the perfect furnishings for your home. Please stop by and visit us again soon!

Posted 2 years ago

“Danny was awesome!!!! 10/10”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Katharine, and thank you for your review! We're very happy to hear how awesome Danny was when you furniture shopped with us. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The people were all friendly and helpful, but Earnestine Mull, my salesperson was great. She showed us all the beds and mattresses, she was very patient and answered all of my questions.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Sherrianne, and thank you for your review! As a local business, your feedback is very important to us, and we're very happy to hear that our team was friendly and helpful. We're also very happy to hear that Earnestine was absolutely great! We couldn't be more pleased to hear how patient she was, and that she was able to answer all of your questions about our mattresses. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Even though this is 4th replacement mattress GAHS has been very quick in responding. The tech and delivery staff were punctual and friendly.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We are sorry to hear that this is your 4th replacement mattress. That sounds frustrating! We are very happy to hear how quickly our service department has responded to you, and that you have found our techs and delivery staff to be punctual and friendly. We hope you enjoy your new mattress very much, and we look forward to helping you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Kevin Smith is the best salesperson you have Smart and kind a asset to your store.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Marlene, and thank you for your review! We're very happy to hear what an asset you found Kevin to be to our store, and that he is smart and kind. It sounds like he provided exactly the kind of wonderful customer service experience we want each customer to have! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The furniture is beautiful but it took longer than I expected to get it .”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Mable, and thank you for your review! We're very happy to hear how beautiful your new furniture is. We are sorry that it took longer than expected to get it. That sounds frustrating! Our managers are reviewing your situation, so they can take immediate steps to improve this. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Sales representative demonstrated great customer service, very knowledgeable.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! As a local business, your feedback is very important to us. We're very happy to hear that your sales representative demonstrated great customer service and was very knowledgeable. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Great customer service from Kristan!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found great customer service when you furniture shopped with Kristan. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Items received were a great price and quality. They delivered in time and took care in putting things in place. We were very satisfied with the service and price”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Vernisa, and thank you for your 5-star review! As a local business, your feedback is very important to us. We're very happy to hear that you found your new furniture to be great quality at a great price, and we're also very pleased that our delivery team was on time and took care putting things in their places. We're also very happy to hear how satisfied you are with the service and the prices overall! We hope you enjoy your new furniture for many years to come, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Great service!”

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Posted 2 years ago

Thank you for shopping with us, Brian, and thank you for your 5-star review! We're very happy to hear what great service you found when you shopped with us. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please come by and visit with us again soon!

Posted 2 years ago

“My delivery was on time and the guys were great. Polite and thorough. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Pat, and thank you for your 5-star review! We're very happy to hear that your delivery guys were great and on time, as well as polite and thorough! We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Good, Professional installer great job. 👍🏽”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Tony, and thank you for your review! We're very happy to hear how good and professional your installer was. We are looking forward to helping you again in the future. Please stop by and visit us soon!

Posted 2 years ago

“I really love your customer service person everyone is so friendly and helpful.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! As a local business, your feedback is very important to us. We're very happy to hear how you really love our customer service, and that everyone was very helpful and friendly when you shopped with us! We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please come in and visit with us again soon!

Posted 2 years ago

“Allen was the man that helped me out with buying my lamps. I’m very happy with the folks at Great American. Everyone was nice and cordial. The only thing I saw that I didn’t like was there was food on a side table as I was walking around! Other than that my experience was great!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear how nice and cordial everyone was when you shopped with us! We are very sorry about the food you saw on a side table; that does sound frustrating! our managers will look into how that happened, and will take immediate steps to correct that in the future. We'd love to help you again in the future, and we'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“My experience at Great American was made by one of the floor salesman by the name of Phillip Lacey. I was referred to him by another furniture store that didn’t have what I was looking for. He is extremely pleasant and very knowledgeable. He helped me secure two pieces of furniture for great prices. I will definitely be visiting him again and referring as many people as I can to him.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Carter, and thank you for your review! As a local business, your feedback is very important to us. We're very happy to hear how pleasant and knowledgeable Phillip was when you visited us, and that he was able to help you with two pieces of furniture at great prices! And we greatly appreciate your referral - that is a wonderful compliment for us to get! We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I have bought several pieces of furniture from The Great American Home Store and it hascalways been a great experience. Danny is awesome!”

Helpful Report

Posted 2 years ago

Thank you for coming back to shop with us again, Rita, and thank you for your review. As a local business, your opinion is valuable to us! We're very happy to hear you have always had a great experience shopping with us, and that Danny is awesome. We hope you enjoy your new furniture for may years to come, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Really nice place to shop Lotta to choose from Nice customer device, really liked my sales lady Delivery men were were polite and on time Thank you”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Lynne, and thank you for your review! We're very happy to hear that you found our furniture store to be a nice place to shop, with lots to choose from, nice customer service, and a saleslady you really liked. We're also very happy to hear that our delivery team was polite and on time. We hope you are enjoying your furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Beautiful furniture with excellent customer service”

Helpful Report

Posted 2 years ago

thank you for shopping with us, Carol, and thank you for your review! As a local business, your feedback is very important to us. We're very happy you found beautiful furniture and excellent customer service when you shopped with us. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Everything came the way I saw it in the store. The delivery was just as explained. It's a very beautiful pub table and chairs!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, AJ, and thank you for your review! We're very happy to hear that everything you purchased arrived exactly the way you saw it displayed in the store, and that the delivery happened exactly the way it was explained. We're also very happy to hear how beautiful your new pub table and chairs look in your home! We hope you enjoy it for many years to come, and we'd love to help you again in the future. Please stop by and visit us again soon!

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews