The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent attention they understand you and listen to all you request”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Irly, and thank you for your review! We're very happy to hear that you had an excellent experience when you visited us, and that our team really listened to you. We hope you are enjoying your new furniture! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I bought a bedroom suite, recliner chair from American Home Store, my daughter brought a bedroom set also, we love that store.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Vickie and Mildred! And thank you for taking the time to write a review about your experience. We're very happy to hear that you love our store, and we hope you are enjoying your new furniture! We would love to help you again. Please stop by and visit us again soon!

Posted 3 years ago

“I went to the store looking for a good deal because of the tv advertisement. That’s exactly what I found. The young sales lady (Amber) was very helpful. My Sofa and loveseat looks great and it was for the right price. Thanks GAHS.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Daisy, and thank you for your review! We're very happy to hear how helpful Amber was, and that she helped you find a wonderful sofa and loveseat at a great price. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Scott was wonderful help. We appreciate all of his knowledge and kindness.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Shonnie, and thank you for your review! We're are very happy to hear that Scott was wonderful when you shopped with us, and that he was very knowledgeable ad kind. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I love my bed but I was not informed that the company would not tie down the furniture with me having over an hour drive. They informed me of this after all the furniture was loaded and they just walk away. I was bless to have my daughter to transfer some of my furniture to her truck and help delivered it to our home.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Addie, and thank you for your review! We're sorry that you weren't informed the company wouldn't tie down the furniture for you. That sounds frustrating! Our managers will look into steps we can take to improve on this in the future. We are very happy to hear that you love your new bed! We hope you will consider giving us a second chance in the future, so that we can show you how much better we can do!

Posted 3 years ago

“This is my 3rd trip to Great American Home Store and as always I’m never disappointed. I will continue shopping here.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Shelley, and thank you for your review! We are very happy to hear that you've found all three of your visits to us enjoyable, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Fabulous selection”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're happy to hear that you found a fabulous selection when you visited us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The GAH did a great job. Customer service was excellent.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Charles and Glenda! And thank you for your review. We are very happy to hear that our customer service was excellent when you visited us - it's been one of our most important goals to provide an experience second to none! We would love to help you again in the future, and we hope you'll stop by and visit us again soon.

Posted 3 years ago

“Excellent service from the front door to delivery! Extremely satisfied!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Vicki, and thank you for your review. We are very happy to hear that you had an excellent customer service experience from our front door all the way through the delivery of your furniture and that you are extremely satisfied! We would love to help you again in the future. We hope you stop by and visit us again soon!

Posted 3 years ago

“The salesperson was great! Helped us find just what we were looking for and it looks great in our home. The delivery was on time and professional.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Barbara, and thank you for your review! We are so happy to hear that your salesperson was able to help you find exactly what you were looking for, and that it looks great in your home! We're also very happy to hear that your delivery was on time and professional. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“From the moment, I walked through the door of the showroom until the completion of the set up of the bed, has been a great experience. I recommend anyone to shop and purchase from the GAHS.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Rhonda, and thank you for your review! We are very happy to hear that you had a great experience shopping with us, from the moment you walked in the door! And thank you for the recommendation - that's one of the very best compliments we can get! We would love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Service was great and I found just what I was looking for in a couch. Thanks for all your help!”

The Great American Homestore 5 star review on 17th January 2022

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that your service was great, and that you found exactly what you were looking for in a couch! We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Nice store to buy from. Sales people are always friendly.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Scott, and thank you for your review. We're very happy to hear how nice our salespeople always are, and that you enjoy shopping at our store. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The two gentlemen that delivered my sofa were so professional and so very nice! They both deserve a raise this day and time for showing up and also representing Great American home store so well in this day and time!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Robert & Lisa! And thank you so much for your review. We are so happy to hear that our delivery team represented us so incredibly well! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Best furniture store in Memphis!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Madj, and thank you for your review! We're very happy to hear that we are the best furniture store in Memphis - that is a wonderful compliment! We appreciate you, and we would love to help you gain in the future. Please stop by and visit us again soon.

Posted 3 years ago

“the store is set-up very easy to move from product to product. Jonathan was very helpful and pick-up at the dock was fast and easy (hard workers)”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Dan, and thank you for your review! We're very happy to hear how easy it was for you to move from product to product in our store, that Jonathan was very helpful, and that you found picking up your furniture to be a fast and easy process. We would love to help you again in the futre. Please stop by and visit us again soon!

Posted 3 years ago

“when i was done purchasing the furniture. the sale person that i had stated that if you missed a payment that they will come and get it . i almost wanted to just cancelled the orders.. i wonder to myself did she say that because I was black, i wouldnt recommend her to no one else..”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Janet, and thank you for telling us about your experience. We are so sorry that comment made you feel the way that it did, as that is not ever the company's intention. It is our store's primary mission to make sure your experience is second to none, and in this case, we don't feel like we have lived up to that. This feedback has been shared with our management team who will review it and take the necessary steps to avoid this in the future. We most certainly did not mean to give you the impression that we were not interested in working with you and earning your business. We appreciate you choosing us and hope that you will give us another chance in the future

Posted 3 years ago

“We have purchased several items from GAHS and have always been happy with the service and products that we recieved. GAHS is always our first stop and often our last!”

Helpful Report

Posted 3 years ago

Thank you for being a loyal customer, Chad, and thank you for your 5-star review! We are so happy to hear that you have always been happy with the products and service you have received. One of our primary goals is to provide a customer service experience that is second to none! And we're very pleased to hear that we are always your first stop. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I had never been in store before. I met Scot Lancaster, who was very helpful. With his help, I found a recliner and love seat-everything went as he said it would, as far as delivery and set up-the delivery guys were great!!! I am so very happy with my purchase.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Whit, and thank you for your review! We are so happy that Scot was able to help you find everything you needed, that everything went exactly as he said it would, and that the delivery guys were great! We are also very pleased with how happy you are with your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We bought a reclining sofa and loveseat set, and were disappointed that the sofa was not immediately available for delivery (approx 6-month wait), but we could get the loveseat immediately. We love the loveseat set and were pleasantly surprised to receive call that the sofa was ready for delivery two months early!! Great way to start the new year!! Everything was fully explained by our sales person (Matt) and we're delighted with the furniture, the salespeople and the delivery people. Keep up the great work!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, John And Linda, and thank you for your review! We're so happy to hear how much you love your new reclining loveseat and sofa, and that we were able to deliver the sofa about two months before the original estimated delivery time. We're also very happy to hear how delighted you are with Matt, the salespeople, and the delivery people! We look forward to helping you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews