The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly store Associates and very helpful”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Gloria, and thank you for your 5-star review. We're very happy to hear that our team was very friendly and helpful when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Sales person was knowledgeable. Delivery available within a week. Set up was very professional and quick.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Shane and Heather, and thank you for your review. We're very happy to hear that your salesperson was very knowledgable, that you were able to have your new furniture delivered within a week, and that our delievery team was quick and professional. we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I absolutely love the service. I purchased a bedroom set on Tuesday evening and it was delivered on Thursday! Kevin given us great serive while in store! I will definitely return in the future!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lakisha and Sydney. And thank you so much for your review! We are very happy to hear how much you love the service, that you were able to have your furniture delivered within just a couple of days, and that Kevin was wonderful when you were shopping with us. We would love to help you again in the future! Please stop by and visit us again soon!

Posted 3 years ago

“Wonderful! They are the greatest furniture storeMr. John is a Super Special Salesman. So easy to work with. Delivery was also so great. Great guys working for your store also. Thank You Guys and Lady’s for all y’all did for us. We will be back.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Bill, and thank you for your review! We are very happy to hear that we are the greatest furniture store. That is a wonderful compliment! We're also very happy to hear that Mr. John and the rest of the team provided such excellent service during your visit, and that our delivery team was great! We would love to help you again in the future, Bill. Please stop by and visit us again soon!

Posted 3 years ago

“Jeff at the Southaven, MS location was very friendly and helpful. He assisted us every step of the way while we were looking for bedroom furniture. Very pleased and can’t wait to Shop again soon.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kevin, and thank you for your review! We're very happy to hear that Jeff was very friendly and helpful, and that he was able to assist you every step of the way. We're also very happy to hear how pleased you are with your purchase! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I was greeted by Dr.Phil. He has exceptional customer service.He was very patient and directed me to the merchandise I requested. I was a bit frustrated after waiting on finance approval but Dr.Phil helped me remain calm with his kind words. Thank you greatly,”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tonya, and thank you for your review! We're very happy to hear that Dr. Phil provided exceptional customer service, especially when you were a bit frustrated with waiting on financing approval - that does sound a little stressful! We're very pleased that he was so kind and helped you remain calm while you were waiting. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We were happy with the first recliner we ordered because we received it in two days. We ordered another recliner which then we were told it would not be in for four months which we were not happy with so we went to another store and got a recliner in the same day which made us a lot happier.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We are happy to hear that you are very happy with the first recliner you ordered! We are also very sorry that your second recliner wouldn't arrive for a few months. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible. We hope you'll consider giving us a second chance in the future so we can show you how much better we can do!

Posted 3 years ago

“Very easy to deal with and excellent service. Perry C. Rothrock III, M.D.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Perry, and thank you for your review! We're very happy to hear that you found excellent service when you shopped with us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“My husband and I bought a Nashville reclining sofa w/drop down table. Salesman Cliff was real good with us. **Our couch was delivered, but after delivery, we noticed some imperfections.** called and spoke with Troy and he took care of the issue immediately. Received a replacement couch the following week and was very satisfied. Thank you all”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Sabrina, and thank you for your 5-star review! We're sorry that your couch had imperfections when it was delivered; that sounds frustrating! We're very happy that Troy was able to immediately take care of that issue for you, and that you had a replacement couch delivered quickly. We're very pleased that Troy and Cliff did an excellent job of helping you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We buy all our furniture from The Great American Homestore. Great selection, reasonable prices, courteous, professional staff make it the perfect place for us.”

Helpful Report

Posted 3 years ago

Thank you for coming back to shop with us, Harold, and thank you for your review. We're so happy to hear that we're the perfect place to shop for furniture! Our primary goal has been to provide a great selection, competitive prices, and a customer service experience second to none, and we're very pleased to have provided that for you! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“As long as Mrs Debbie is working there you will always have it business… SHE’S AWESOME!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Eli, and thank you for your review. We are very happy to hear that you had an awesome furniture shopping experience with Debbie. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Everyone was so friendly and helpful! We called and were in and out in about 15 minutes. Great staff and amazing selections! Shout out to Maxx for being a big help!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ashia, and thank you for your review. We are so happy to hear that you found our team friendly and helpful, and that you found an amazing selection to choose from when you shopped with us! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great customer service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Bonnie, and thank you for your review. We're very happy to hear that you found a great customer service experience when you shopped with us. We would love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Wonderful service and information. First contact was Betsy and was very helpful. Returned to purchase and Denise was great and efficient.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Sandra, and thank you for your review. We're very happy to hear that Betsy and Denise were very helpful and efficient, and that you found our customer service wonderful! We would love to help you again in the futre. Please stop by and visit us again soon.

Posted 3 years ago

“Awesome experiences always. Kevin was great! Definitely would recommend”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Sharonne and Harvie! And thank you for your review of your experience. We're so happy to hear that you always have an awesome experience when you shop with us, and that Kevin was great! Thank you so much for the recommendation, too! We would love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“I paid 800 plus dollars for a nice reciner chair that had a great lumbar support . Both of my sons had covid at almost the same time and I couldn't get any help to getmy chair picked up at the Southaven store warehouse. I finally just went and picked it up myself and the guys at the store were very helpful to get it in the truck for me. I got it home and aske my neighbor if he would helpmeget it in the house. We pulled the back off and loaded the bottom part in the house and then brought the back in and lowered it back down in the sleeve on the chair. I sat down and tried all the controls to see if they worked correctly and they did ! I noticed from the back side , I could see a big space on the right side of the chair and it didn't quite fit down on the armrest good . it liked about 2". On the front side ,you could see the same large space on the left side open all the way to the floor between the armrest and the foot rest .I called the next day and got an appt. for someone to come out and adjust my chair or replace it. I told the Lay that I just wasn't going to pay that much money for achair that wasn't right and she agreed!!! The day of the appt.came and I never saw them!!!! I've called back since 2 or 3 times and I can't seem to get anyone to callme back about the chair. I don'twant to drive all the way to Southaven , but GreatAmerican Home store , I know willmake it right ifI can talk to someone! Thanks, Jerry Surratt”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jerry, and thank you for your review. We're so sorry that you had a gap between the pieces of your chair when you put it together, and that you had trouble with your service appointment. Our team has looked into this for you, and we hope that this is getting resolved to your satisfaction. If you need additional assistance, please reach out to us through our website and we will be more than happy to help! We hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I normally shop in the outlet store on Summer. The last purchase I made was done with the young lady at the back counter because there were only 2 sales associates on the floor at the time. There was an older lady who informed me immediately when attempting to ask a question she was eating lunch. And then there was an older guy who was assisting another customer. The young lady who assisted me was the "cashier". She was very pleasant and I was glad she was able to assist. I have bought a few pieces from GAH. I really like shopping in the outlets, I can usually find some good quality pieces.”

Helpful Report

Posted 3 years ago

Thank you for being a loyal customer, Shereta, and thank you for your review! We're so sorry that you were told one of our associates was eating lunch when you attempted to ask a question; our goal is to provide a customer service experience second to none, and we will certainly take steps to improve. We are very happy to hear that the young lady who helped you was very pleasant and able to help you. We would love to help you again in the future, and we hope you'll give us a second chance so we can show you how much better we can do! Please stop by and visit us again soon.

Posted 3 years ago

“I returned merchandise two weeks ago and Kimerly assisted me with the pick up and I spoke back to her at the beginning of last week, because Progressive Leasing had not received the credit into their system at that time. Kimerly assured me that she had sent the information to them on Monday, which was the day before and said that it should post within 48 to 72 hours from last Monday. As of today, which is a week and 1 day later, Progressive Leasing said that they have not received anything back yet. They did call the department at your store who handles credits with them but were told that the person needed to speak to was out at that moment. I returned the kitchen table for $399. Please send the necessary documents and confirm with me.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Talesha, and thank you for your review! We're sorry there were problems getting your account with Progressive Leasing credited for your return. Our team looked into this for you, and we hope this issue was resolved to your satisfaction. If you need further assistance, please get in touch with us by giving us a call or chatting with us through our website, and we'll be more than happy to help!

Posted 3 years ago

“They had everything we wanted in stock. Salesperson was amazing.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Crissie, and thank you for your review! We're so happy to hear that we had everything you wanted in stock, and that your salesperson was amazing! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Help finding our purchase was excellent. Love our product. Mixup on when it would be ready to pickup making it a day later than expected.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We are very happy to hear that you found shipping with us an excellent experience and that you are enjoying your purchase! We're sorry about the mixup that made your furniture pickup a day late; our managers will look into this and will take steps to improve in the future. We would love to help you again in the future, and we hope you'll consider giving us a second chance to show you how much better we can do! Please stop by and visit us again soon.

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews