The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sofa I bought is very firm!! The store sample was more comfortable ! I’m hoping it just needs breaking in.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We hope you had a great shopping experience, and we're sorry that your sofa feels firmer than the display you sat on in the store. If you need additional assistance with this, please give us a call or contact us through our website, and we'll be happy to help!

Posted 3 years ago

“The purchase was very easy and pain free. Joe was great to work with. Instead of driving straight into our driveway, the delivery driver decided to come through our circle drive. He drove in our yard and our neighbor's yard leaving a big mess (tire marks everywhere).”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kelly, and thank you for your review! We're very happy to hear that Joe was great to work with, and that purchasing with him was easy. We are very sorry that tire marks were left when the delivery driver used your circular driveway. Our managers will review your situation, and see that steps are taken to improve this in the future. We hope you are enjoying your purchase, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit us again soon.

Posted 3 years ago

“The GAHS tends to change what they offer and that is good. Prices aren't bad, would like to see a shorter wait time to receive purchases. The sales personnel were very nice and informative.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Michael, and thank you for your review! We're happy to hear that you're happy with the changes in what we offer, and that the sale personnel have been nice and informative when you have visited us. We're sorry about the wait times on some purchases; that sounds frustrating! In these times of heavy shipping delays, we work with the manufacturers to xpedit shipping whenever possible. We would love to help you again in the future. We hope you will stop by and visit us again soon!

Posted 3 years ago

“Paid for furniture that did not arrive as scheduled. Still waiting on one piece. Not notified of continuous delays. Furniture unboxed and bubble wrapped probably someone else’s returned furniture.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We are so sorry about that your furniture didn't arrive as scheduled, and that you weren't notified of the continuous delays. We're also sorry that it seemed as though the furniture had been returned by someone else. That sounds very frustrating! Our managers have reviewed your situation, and we will work to improve this in the future. We hope you will consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 3 years ago

“Excellent customer service! Love my furniture!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, David And Anissa, and thank you for your review! We're very happy to hear that we provided excellent customer service when you shopped with us. That's been one of our primary goals, ever since we started! And we're also very happy to hear how much you love your new furniture. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Easy purchase and pickup. Furniture was in great shape.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Nicholas, and thank you for your review! We're very happy to hear that you found it easy to purchase and pickup your new furniture, and that everything was in great shape. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I received superior service. I will definitely come back.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Denise, and thank you for your review. We're very happy to hear that you received superior customer service when you shopped with us. Ever since we started, that's been one of our primary goals! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Nice furniture and Helpful staff.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Amira, and thank you for your review! We're very happy to hear that you found nice furniture and a helpful staff when you shopped with us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I purchased this recliner for a great price and your store representative was so amazing in helping be. The warehouse guy was also solid d. I love my chair so much. Thanks you GAHS”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Joe, and thank you for your review. We're happy to hear that you got a great price on your recliner, and that our representative was so amazing when you visited us. We're also happy to hear how much you love the new chair, and that our warehouse team was great when you picked it up. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The associate was very knowledgeable and extremely kind. She did not pressure us to get any certain item. She allowed us to look around at our liesure and prompley answered all of our questions. That allowed us to make our decision and make our purchase more pleasant. Very happy with our purghas”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jeffery , and thank you for your review! We're very happy to hear that your sales associate was knowledgeable, kind, didn't pressure you to get any certain item, and answered all of your questions. We're also very happy to hear that you are very pleased with your purchase! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“CSR support was very helpful, furniture delivery great. Happy with quality of loveseat purchased.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Dorothy, and thank you for your review! We're very happy to hear that you found our team to be very helpful, that your delivery was great, and that you're very happy with the quality of the loveseat that you purchased. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Love the store, love my purchases and sales person James Drane is awesome”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Susan, and thank you for your review! We're very happy to hear that you love our store, love your purchases, and that James was awesome when you visited us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great experience with our sales rep Allen Dawson. Great communication with the delivery as well!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Carl and Jean! And thank you for your review. We're very happy to hear that you had a great experience shopping with Allen, and that you also had a great communication and delivery experience. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Very good service.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Nancy, and thank you for your review. We're very happy to hear that you had very good customer service when you shopped with us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I called on the phone and received a courteous sales person, Donna who answered my questions and also provided excellent service when I arrived shortly afterwards.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Gwen! And thank you for your review! We're very happy to hear that Donna was very helpful over the phone, and provided excellent service when you arrived shortly afterwards. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great shopping experience.. Customer service was great!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that you had a great shopping experience, and that our customer service was great! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Tracey was great at explaining everything to us about the different mattresses and helping us with our decision. Great store”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lena, and thank you for your review. We're very happy to hear that Tracey was wonderful about helping to explain the different mattresses, and helping you make your decision. And we're also very happy to hear that we have a great store! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great friendly and helpful store staff. I will be sure stop in again for future furniture and decor needs.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Mr. Johnson, and thank you for your 5-star review! We're very happy to hear that you found a friendly and helpful store staff when you visited us. We're looking forward to your next visit; please stop by and see us again soon!

Posted 3 years ago

“Friendly helpful staff. Quick service. Clean store.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that you found our staff friendly and helpful, and that you experienced quick service and a clean store when you visited us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The good thing : I really like my bed. The bad thing : after I made my purchase & I came back on a different day to talk about delivery . My salesman, Scot looked at me dead in my face , didn’t say hello or anything. After I purchased , he doesn’t know me anymore? Ouch. The power of being greeted means something especially with the kind of money I dropped . Besides that , I would still shop here just not with Scot.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We are very happy to hear how much you like your new bed! We are very sorry to hear about your experience when you visited our store again. That sounds frustrating. It is our store's primary mission to make sure your experience is second to none. Please accept our apologies and know that we would love a second chance to show you that we care about helping you find the perfect furnishings for your home.

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews