The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

Write Your review

Tell us how The Great American Homestore made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy process. Great service.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Melissa, and thank you for your review! We're very happy that you found shopping with us to be an easy process, and that you had a great service experience when you shopped for furniture with us. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Donny Thank You For Your Great Customer Care..”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Winda, and thank you for your review. We're very happy to hear that Donny provided great customer care when you shopped with us. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“My experience with Great American Homestore was very easy going.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kourtney, and thank you for your review! We're very happy to hear that you found shopping with us very easygoing. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Our salesman, Clay, was beyond great to work with. I can’t say enough good things about him!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lee. And thank you for your review! We're very happy to hear that Clay was beyond great to work with, and that you can't say enough good things about him! That's wonderful to hear! We would love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Great service and products”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Bobbie, and thank you for your review. We're very happy to hear that you found great service and great products when you shopped with us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Salesperson Debra was very knowledgable to the product we were looking for.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Harriet, and thank you for your review! We're very happy to hear that Debra was very knowledgeable about the product you were shopping for. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I had good service but unfortunately the furniture looks good but the quality is substandard and poorly made. Materials are cheap. Will not shop there again.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Patricia, and thank you for taking the time to leave a review about your experience. We're very sorry to hear that your furniture was was poorly made; ever since we've started out focus has been providing the best quality pieces at the very best price that we can. Our managers looked into this for you, and we hope that they were able to get this resolved to your full satisfaction. We hope that you will consider giving us a second chance in the future. We would love a chance to show you how much better we can do!

Posted 3 years ago

“We were greeted as we entered the store by Allen. He brought us directly to the area of lift chairs. We needed one because my wife fell and broke her shoulder and some ribs.he was not pushy but was there to answer any questions we had. Knowing we needed one right off he made sure we knew which ones were in stock. He walked us through the process of purchasing the chair. I will seek out Allen when we need more furniture.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, William, and thank you for your review! We're very happy to hear that Allen greeted you as soon as you walked in, and helped you find exactly what you needed without being pushy, and being avaiable to answer any questions you had. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Bettye was great work with, did not pressure or overwhelm us as we explored the different options, made herself available to answer questions and when the time was right to make the purchase, I’ve never bought furniture with less hassle. Had some quality issues with a couple of pieces and they were quickly resolved thanks to Bettye.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jeffrey, and thank you for your review. We're very happy to hear how great Bettye was to work with, and that you've never bought furniture with less hassle. We're very sorry that you did have some quality issues with a couple of pieces - that sounds frustrating! We are glad that Bettye was able to help you get those quickly resolved, and we hope everything was resolved to you full satisfaction. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I am very disappointed in the service that I have received from this store. My sales representative was very helpful. I spent over 11,000 and received 3 damaged pieces. The second delivery to replace this furniture also was damaged. We were looking at purchasing all of the furniture needed to furnish a 6,000 square house but are now rethinking this choice as we do not have time to to keep going back and forth will sendng back damaged items and redeliveries. I would like to speak to the store manager and receive a discount on the second delivery being damaged also.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Doris, and thank you for your review! We are so sorry that you werevery disappointed in the service that you received, and that you received damaged furniture. That sounds frustrating! Our managers have lookined into this for you, and we hope they have gotten everything resolved to your full satisfaction. If you need additional assistance, please get in touch with us and we will be happy to help! We hope that you will consider giving us a second chance so that we can show you how much better we can do. Please stop by and visit us again soon!

Posted 3 years ago

“First of all, we purchased a sectional in 2021 and the entire process was perfect. However, we purchased a recliner on the 8th of February at the Outlet store. Sales entered the incorrect part number so when I picked it up from the warehouse and got home, we discovered it was not what we wanted. We called the Salesman and he said he was off and would let us know Friday. My wife called Customer Service and they said they could credit it and supply the new one which is a lower price, but we had to go back to the store to get the correct part number. We supplied that number and we told them we wanted your store to pick up the wrong chair and deliver the correct one. I received one call from the Salesman on Monday, told him the story and he said I should work with Customer Service. Well, we have made calls every day to customer service and have yet to receive a RETURN CALL!!!! CAN WE GET A PHONE CALL ???? We want the following: Credit for the incorrect chair, purchase the correct chair, you guys pick up the wrong item and deliver the correct item. I DO NOT think we should be returning the wrong chair and picking up the new one. Plus having to go back to the Outlet store to get our refund. We did not screw this up and should not have to do all the work to correct your issues. If I do have to do everything, I expect a sales commission and also want to know where to send my invoice for all my logistical work. Dana's cell 901-233-0138; Homer is 901-233-0138. If this goes another 24 hours, I am calling the owner. Ron fix this problem. PS your warehouse staff are rock stars !!!!!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Homer, and thank you for your review. We are so sorry that your item number was entered wrong, resulted in you picking up the wrong item, and that it's been difficult getting a return call from customer service about an exchange. That sounds very frustrating! Our managers looked into this for you, and we hope they got everything resolved to your full satisfaction. If you still need assistance, please contact us through our website or give us a call at 800-260-4898, and we would love to help! We hope you'll consider giving us a second chance in the future so we can show you how much better we can do.

Posted 3 years ago

“Bryan Porter was great to work with, had to replace previous set of living room furniture due to warranty and product not available, he kept us informed and delivery went very well”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Rhonda, and thank you for your review! We're very happy to hear that Bryan was great to work with, that he kept you informed, and that your delivery went very well. We would love to help you again int he future. Please stop by and visit us again soon!

Posted 3 years ago

“Went online to shop for new reclining sofa and loveseat. Liked a set made by Bassett and visited the Memphis store to look it over. Scott L. greeted my wife and I and told us where the furniture was that we were interested in. Informed us of the current discounts. We then looked at the Bassett set and then browsed the store looking at other items. We settled on the Bassett Set and made the purchase. Scott L did inform us that there would be a delay due to the set would have to be manufactured and gave us an expected delivery date. Scott informed us that the furniture was going to be delivered earlier than excepted. The delivery men were great with the new furniture setup. Both my wife and I were very happy with the whole process from purchase to delivery. Great American Homestore communications were very good to keep you informed.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Christopher, and thank you for your review! We're very happy to hear that Scott provided excellent service and information, and that he also kept you updated on the status of your purchase. We're also happy to hear that we were able to get that delivered to you earlier than expected with a great delivery team that did a wonderful job of setting up your new Bassett Furniture. We couldn't be more pleased to hear how happy you and your wife were with the entire process, and we would love to help you again! Please stop by and visit us again soon!

Posted 3 years ago

“I love the quality that great American signify. The chairs I purchase were quality material. I had a great experience while shopping at Great American.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Katrina, and thank you for your review! We're very happy to hear that you had a great shopping experience when you visited us, and that you are pleased with the quality of your new furniture. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“My selected Firm Mattress was the best I have ever had. My sales person Scot was very helpful.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Harry, and thank you for your review! We're very happy to hear that Scot was very helpful, and that your new mattress is the best one you have ever had. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Every item we have purchased has been top quality and the service excellent. Our salesperson was knowledgeable and accommodating, he brought our paperwork to the car because I couldn’t come in due to having heart cath. The mattress has been a lifesaver to me. Can’t tell you how much we appreciate this store. Thanks.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us Lawrence, and thank you for your review! We are very happy to hear that you have always found top quality furniture and excellent service when you have shopped with us. We're also very happy to hear how much your new mattress is helping you! We appreciate you, and we hope we can help you again in the future.

Posted 3 years ago

“Want to thank Bryan Porter for being so patience and explaining everything about the bed base and the mattress. He was very professional and respectful during the whole process. The store is very clean and beautiful. Everyone was very helpful.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Pauline, and thank you for your review! We're very happy to hear that Bryan was patient and very knowledgable about the bed base and mattress that he helped you with, and that he was very professional and respectful. We're also very happy to hear that you found the rest of our team very helpful, and our store to be clean and beautiful! These are wonderful compliments, and we appreciate them. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Daniel our salesman was very knowledgeable and Informative about everything we asked him. He help us find the perfect thing we needed! I will definitely be back to purchase at your store!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Daniel, and thank you for your review. We're very happy to hear that Daniel was very knwledgable and informative about everything that you asked him, and that he was able to help you find the perfect furniture for your home. We would love to help you again in the future! Please stop by and visit us again soon.

Posted 3 years ago

“I walked into the store and I was greeted by a salesman late in the day. He asked what I was looking for that specific day. I shared what I was looking for and he was very helpful.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Malcolm, and thank you for your 5-star review! We're very happy to hear that our salesman greeted you immediately and that he was very helpful when you shared what you were looking for. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Matthew was very good.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jay, and thank you for your review! We're very happy to hear that Matthew was very good when you shopped with us, and we hope you are enjoying your purchase. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews