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The Rug Seller Ltd Reviews

4.7 Rating 20,882 Reviews
79 %
of reviewers recommend The Rug Seller Ltd
Company Reviews Product Reviews
2
 Metrics Info
4.7
Based on 20,882 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read The Rug Seller Ltd Reviews

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
ALAN H
Verified Buyer
“Purchased an underlay from The Rug Seller to stop expensive rugs moving on carpets. Absolute waste of money!! Double sided sticky tape has more effect. When challenging The Rug Seller on their expensive product they replied with ‘it would improve movement not eradicate it’ !! exceptionally ambiguous!! They couldn’t care less!! They’ve got their money...no offer of refund etc!! Dreadful service.. don't waste your money on anti movement underlay from them. It doesn’t work and they couldn’t care less.”
Helpful Report
Posted 3 years ago
GAYE P
Verified Buyer
“I havent received my order”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The rug is of poor quality. It is not finished off correctly around the edges. Disappointed, to say the least.”
Helpful Report
Posted 3 years ago
JACKIE M
Verified Buyer
“Meant to be in stock but 3 weeks later still waiting on delivery”
Helpful Report
Posted 3 years ago
CORINNE G
Verified Buyer
“Still not received my rug, so no review.”
Helpful Report
Posted 3 years ago
LYNDSAY M
Verified Buyer
“Shocking quality... Only had a few weeks and already threads coming out and noticeable catches all over the wool rug and looks really poor quality. Really disappointing as 1st time customer as this was expensive!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Worst rug I have brought off yourselfs”
Helpful Report
Posted 3 years ago
LESLEY B
Verified Buyer
“10 it’s a joke”
Helpful Report
Posted 3 years ago
SARAH C
Verified Buyer
“No Stars! I have paid for a rug (over £500) I have not received the rug and when I contacted customer services they just said that it had been dispatched to Tuffnells for delivery in early June! I cannot get hold of Tuffnells and I have had no help from The Rug Seller in tracking this order. Plus you can only email Rug Seller, you cannot speak to someone, even though I have requested they call me. I will be going on social media about this, as I brought the rug for an influencers home. Please do not buy from these people as they do not care whether you get your product or not!”
Helpful Report
Posted 3 years ago
SARAH D
Verified Buyer
“I brought a rug that was meant to be Grey but I would say it was an oatmeal colour. It was not of great quality for the money I brought a replacement for half the price and much better quality from a different seller. Overall I’m not happy with my purchase”
Helpful Report
Posted 3 years ago
ALICIA L
Verified Buyer
“Fantastic, brightens up my kitchen, good quality,”
Helpful Report
Posted 3 years ago
NIAMH J
Verified Buyer
“Purchased a rug, within days it started to fray around the edges, contacted live chat and email service for refund upon return- ensuring to include photos of defects and order details. No response from live chat for over 2.5 hours so I then gave up, and automated response from email service. Very disappointed with product and customer service.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I bought Ultimate Ohelo-Floral Rug and it is horrible. It is supposed to be a wool rug which is very durable. But this has been shedding from the first day. Really unhappy”
Helpful Report
Posted 3 years ago
SOFIA H
Verified Buyer
“The rug was bought and than later informed it was not even in stock until July.”
Helpful Report
Posted 3 years ago
DERRICK O
Verified Buyer
“I haven’t received anything so I can’t review it. Please can someone chase my order up.”
Helpful Report
Posted 4 years ago
Geoffrey B
Verified Buyer
“I'm sorry to report that this product did not work 'carpet to carpet' I still slides about, almost without help!”
Helpful Report
Posted 4 years ago
KARLA M
Verified Buyer
“I paid extra to have the item delivered on a Monday morning changing plans to ensure I was available to receive it. It never arrived. I phoned and it was sent to another depot. Could not be delivered that same day so rearranged delivery. Was delivered as requested on the Wednesday. Didn’t bother ringing the doorbell they dumped it in the shed which was only arranged if I was unavailable to receive the item. I wasn’t very impressed with the service to be honest. I was told I would be refunded my delivery cost and was given 10% of my item. When I looked online all rugs were an extra 10% off so I wasn’t compensated for the inconvenience after all. I don’t think I’ll be using the company again although the rug is very nice.”
Helpful Report
Posted 4 years ago
A W
Verified Buyer
“Nasty, black mark on beige rug. Thought it was oil stain but not it's a stupid horrid black heart that totally ruins both my rugs. Will NOT be buying the others I had planned on doing. Why spoil the rug by black trade mark. It looks like a dirty dirty dirty oil stain. Ruins the look. Really not pleased. Nasty looking.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“The rug was not what I expected and had to pay for returns.”
Helpful Report
Posted 4 years ago
MRS LINDA C
Verified Buyer
“I have not received my rug yet????? I have not received my order yet??? How can I review???”
Helpful Report
Posted 4 years ago
The Rug Seller Ltd is rated 4.7 based on 20,882 reviews
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