The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug is of poor quality. It is not finished off correctly around the edges. Disappointed, to say the least.”

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Posted 4 years ago

“Meant to be in stock but 3 weeks later still waiting on delivery”

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Posted 4 years ago

“Still not received my rug, so no review.”

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Posted 4 years ago

“Shocking quality... Only had a few weeks and already threads coming out and noticeable catches all over the wool rug and looks really poor quality. Really disappointing as 1st time customer as this was expensive!”

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Posted 4 years ago

“Worst rug I have brought off yourselfs”

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Posted 4 years ago

“10 it’s a joke”

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Posted 5 years ago

“No Stars! I have paid for a rug (over £500) I have not received the rug and when I contacted customer services they just said that it had been dispatched to Tuffnells for delivery in early June! I cannot get hold of Tuffnells and I have had no help from The Rug Seller in tracking this order. Plus you can only email Rug Seller, you cannot speak to someone, even though I have requested they call me. I will be going on social media about this, as I brought the rug for an influencers home. Please do not buy from these people as they do not care whether you get your product or not!”

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Posted 5 years ago

“I brought a rug that was meant to be Grey but I would say it was an oatmeal colour. It was not of great quality for the money I brought a replacement for half the price and much better quality from a different seller. Overall I’m not happy with my purchase”

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Posted 5 years ago

“Fantastic, brightens up my kitchen, good quality,”

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Posted 5 years ago

“Purchased a rug, within days it started to fray around the edges, contacted live chat and email service for refund upon return- ensuring to include photos of defects and order details. No response from live chat for over 2.5 hours so I then gave up, and automated response from email service. Very disappointed with product and customer service.”

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Posted 5 years ago

“I bought Ultimate Ohelo-Floral Rug and it is horrible. It is supposed to be a wool rug which is very durable. But this has been shedding from the first day. Really unhappy”

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Posted 5 years ago

“The rug was bought and than later informed it was not even in stock until July.”

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Posted 5 years ago

“I haven’t received anything so I can’t review it. Please can someone chase my order up.”

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Posted 5 years ago

“I'm sorry to report that this product did not work 'carpet to carpet' I still slides about, almost without help!”

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Posted 5 years ago

“I paid extra to have the item delivered on a Monday morning changing plans to ensure I was available to receive it. It never arrived. I phoned and it was sent to another depot. Could not be delivered that same day so rearranged delivery. Was delivered as requested on the Wednesday. Didn’t bother ringing the doorbell they dumped it in the shed which was only arranged if I was unavailable to receive the item. I wasn’t very impressed with the service to be honest. I was told I would be refunded my delivery cost and was given 10% of my item. When I looked online all rugs were an extra 10% off so I wasn’t compensated for the inconvenience after all. I don’t think I’ll be using the company again although the rug is very nice.”

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Posted 5 years ago

“Nasty, black mark on beige rug. Thought it was oil stain but not it's a stupid horrid black heart that totally ruins both my rugs. Will NOT be buying the others I had planned on doing. Why spoil the rug by black trade mark. It looks like a dirty dirty dirty oil stain. Ruins the look. Really not pleased. Nasty looking.”

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Posted 5 years ago

“The rug was not what I expected and had to pay for returns.”

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Posted 5 years ago

“I have not received my rug yet????? I have not received my order yet??? How can I review???”

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Posted 5 years ago

“Not impressed by the quality of the rug i ordered. Looked different in terms of print quality of the patterns. Looks cheap.”

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Posted 5 years ago

“Beautiful products. I have a smart front and back door now. Arrived within the time frame but I got a bit impatient waiting. Well worth it though.”

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Posted 5 years ago

The Rug Seller Ltd is rated 4.7 based on 21,363 reviews