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The Rug Seller Ltd Reviews

4.7 Rating 20,869 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,869 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

648

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery date was given as17th now”

Posted 6 years ago

“I chose your company as the advertisement on Facebook stated free delivery. There are many distributors who deliver free to our area if the order is over £50 my rug was over £300 and you charged me extra to deliver to an address next to the main delivery route north.”

Posted 6 years ago

“I still haven’t received my rug! :(”

Posted 6 years ago

“You sent us the wrong colour rug! Currently waiting for someone to deliver correct one. It has been 5 days and no idea of when it's coming. Not very good experience, prob won't be using this company again at this rate.”

Posted 6 years ago

“Very poor quality rug”

Posted 6 years ago

“I am not a customer of yours I live in the West Midlands please do not send me anyore emails as I cannot help you”

Posted 6 years ago

“The Ivory Brighton rug isn’t actually Ivory it’s cream - it even says so on the label. I’m having to pay to send it back”

Posted 6 years ago

“It should have a heavier backing as it does not lie flat and the edges curl so constantly tripping over it. I have put weights on edges to no avail. Any suggestions?”

Posted 6 years ago

“The only advice I would give anyone, is never ever buy anything thing from this Mickey mouse company. If I could give minus 10 I would. Ordered a rug and told it would arrive at end of week, but after waitting in, it never arrived. Three weeks later after wasting numerous days waitting in and never taking delivery of the rug, I ask for my money back. But I am now told I will have to wait until they have received the rug back from there useless delivery company, who can't follow any instructions no matter how small.”

Posted 6 years ago

“The anti-slip just did not work. It was received in very good time, but I regret to say that it did not prevent my mat from slipping and sliding all over the place.”

Posted 6 years ago

“ordered a rug apparently was delivered (driver left it outside) should use a different courier company”

Posted 6 years ago

“The rug was meant to be delivered 2 weeks ago. As yet it has not. So if you can please track it down? Thank you”

Posted 6 years ago

“Two rugs ordered and payed for in October 2017 only to be sent an e-mail 2days after the order saying the rugs were out of stock and due back in stock the 1st week of December. The first 3 weeks in December went by with no sign of the rugs ordered. Rang and spoke numerous staff who all gave me different dates of when I would be receiving these. Then on 19/12/17 rang The rug seller again to be told the rugs had been despatched. When I received the confirmation e-mail I noticed there was only the small rug despatched, so I again I rang The Rug Seller to say the large rug wasn't on the despatch notice. They told me that the supplier had sent the wrong rug so they were having to wait for the right one to be despatched to me. The large rug was despatched to me and received it on the 23/12/2017. Meanwhile the smaller rug still hasn't been received and seems to be lost in transit. Can't get in touch with Rugseller as they are on the Christmas break, e-mailed the carrier UPS but they can't seem to track it either. I doubt if this rug has ever left the Rugseller warehouse. A complete shambles . Will be taking further action . Paid over a hundred pounds for a rug I haven't yet got, which has been ordered since October! Would not deal nor recommend this company to friends and family . Very very disappointed !”

Posted 6 years ago

“Delivery unacceptable”

Posted 6 years ago

“Still awaiting for my rug ? Ordered 2weeks ago Had a notification to say ups will deliver no delivery still not rug ??”

Posted 6 years ago

“Haven't yet received the Rug! So cannot review the item, disappointed in the wait!”

Posted 6 years ago

Sincere apologies for the problems experienced with UPS but glad to hear they arrived in the end and that you are please with your order. Regards, Dan

Posted 6 years ago

“I have not received my rug as yet! Despite waiting in for three whole days. I am very disappointed with this level of service. I have paid £700 plus for a rug... that seems to have disappeared!”

Posted 6 years ago

“promised dispatch in 1-10 days at time of order - turned out to be rubbish. Chased after a month, and was promised dispatch next day, chased after a week and asked for money back, then finally the goods were dispatched”

Posted 6 years ago

“I was sent the wrong colour rug. I called rug seller as soon as the rug arrived because I noticed the code on the rug was different to what I had expected. I was however notified via email that this rug was the one I had ordered. But it was in fact completely the wrong colour. I was offered no other option. A refund was dependent on the manufacturer! I found that absurd. Also no one bothered asking me if I would be interested in getting hold of the right coloured rug. It seemed like my custom wasn't required at all.”

Posted 6 years ago

“The rug looks worn and second hand Not able to send pictures of quality because it doesn’t show up in picture!”

Posted 6 years ago

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The Rug Seller Ltd is rated 4.7 based on 20,869 reviews