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The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

4.4 Rating 993 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

4.4

Based on 993 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £50 in Buchanan Galleries Glasgow for new battery & reseal for my Fendi watch in Jul 17. The watch stopped working after 1 week and mist had appeared inside the face. I have other expensive swiss watches which I have always taken to a reputable jeweller for replacement batteries and have never had any problems. I will not make the same mistake again. I will NEVER take any watches to WatchLab again. They suggested it now needs a full service. I can assure you it will not be carried out in any of their stores. Avoid at all costs.”

Posted 6 years ago

“Hopeless!!! Paid £175 for a what was described as a"no problem simple service" and after 6 phone calls with the promise of a "Call back tomorrow" 12 weeks later I finally got my watch back. Nothing done to it, no repair, no service and no apology. It seems it takes 12 weeks to find out they cant do this model of Seiko ! What a joke -- avoid at all costs !!”

Posted 6 years ago

“I took my Tag Heuer Carrera watch to the Glasgow branch to get a service and some repair work done. The original leather strap is still on the watch having purchased it 12 years ago. I asked for the service and repair work and to replace the leather strap. The watch was away for 10 weeks and I received a phone call saying it was ready to pick up. When I got to the shop the strap had not been replaced. The employee I was dealing with admitted it was their oversight. The only resolution he offered was to send the watch away again for up to 4 weeks and to charge me £295 for the strap. I obviously complained about this awful service and demanded that they compensate me in some way to make up for this oversight. I was told I would have to phone their customer services department at head office myself and in the mean time send the watch away again. Surely the employee should take it upon himself to remedy this situation and offer some sort of compensation! I refused to give this cowboy outfit any more business and took my watch away. I walked down to Argyle Arcade and spoke to someone at Laings who took my details and said they would call me on Monday once they were able to speak to Tag Heuer directly regarding the replacement strap. They came back to me with a price of £80 vs the £295 that the Watch Lab tried to fleece me for. I hate to think how much I have paid over the odds for the watch service and repair. And Laings are able to replace the strap in store with no need to send the watch away for a ridiculous period of time!”

Posted 6 years ago

“We went into The Watch Lab in York and was greeted by a friendly man. We had a Nixon belonging to my boyfriend which needed a battery replacing. I didn't know much about the watch and so was shocked to hear the repair would cost £49. I said thank you and that I would reconsider after doing some more research into the watch, which seemed fair to me. However at this point the repair man behind the counter rudely interrupted to ask why I didn't want to buy the repair. I explained, but he then went on to argue Nixon would be more expensive and the watch was worth £300 and needed better care. I found it incredibly rude he would interrupt a conversation I was having with his colleague to pressure me into buying the repair. We left, and upon doing further research we learnt the watch is not worth £300, in fact this is double its actual worth. Similarly, Nixon do these repairs for free, with a pressure test, polish and shipping estimate included. Even if you were willing to pay extra money to get the repair done, rudeness towards customers is never acceptable. The google reviews for the York branch second my opinion; they constantly refer to rude staff and overpricing.”

Posted 6 years ago

“I had my watch fully serviced at the watch lab just over 4 years ago at a cost of a few pounds under £400. This included a full service which I have been told was then around £195, a new glass, new dials and a new time adjuster piece. I have been told that the minimum I should expect from a service before another service is required is 5 to 7 years. I am now at less than 5 and have been told a new service would be £295 as service costs have gone up. By 33%!!!! That's some inflation! So I get less than the minimum out of a service and the Watch Lab want a hugely inflated price to re-service. Will never use this company again. Poor quality work and prices that are eye watering!”

Posted 6 years ago

“I bought a brand new watch from Hugo Boss and took it to The Watch Lab have some links taken out as it was too large. 4 days after having the links taken out, one of the pins fell out and my watch separated. I took the watch back to the store to get repaired, where I was told my the extremely unhelpful store manager that the pin falling out was not covered by my 8 week guarantee. I asked if they would not be able to knock a new pin in quickly (I had managed to secure the watch for several days by placing a staple where the pin was, but this was not a long term solution), as a gesture of goodwill. I am a loyal customer and had used them previously in the past. I was told that they would not be able to offer a goodwill gesture as this would open them up to further liability if the watch broke again. I disputed this in the store, but was told by the Store Manager "It's not my fault you broke your watch". I have since taken the watch to a local repair shop, and the owner told me that the job and repair was so small, he would feel bad taking my money for doing it. The Watch Lab could learn a lot from an honest, local businessman who has now gained a lifelong customer, while they have lost one.”

Posted 6 years ago

“I was estimated £295 for a full service which I paid upfront. Then called two weeks later to be told I had only be given an estimate and the price was wrong. I was told it should be £600 for a full service and £120 for a broken part. Numerous arguments I was offered a £40 reduction. I was told to follow procedure of an online complaint, with no reply. Then spoke to a 'director' who was forcing either pay the money or have the watch back. I got the watch back and it is being serviced and repaired in half the time by the manufacturers for 44% less than the watchlab. £405 all in thank you Fraser and Hart Bromley. I can't work out if it is a scam or just ignorance either way most unpleasant resolution, poor training from management I guess.”

Posted 7 years ago

“So my GF decided to buy me a gift for xmas 2015 and it wasn't quite the watch that I wanted so without wearing it I looked online to find a nicer watch more along the line of what my taste was. It was also made by Armani & cost around £70 more which I was going to put towards the cost of the watch I wanted. My GF said that was fine because at the time of purchase she was told she could return the watch as it was going to be a surprise gift and might need to be changed, she was told that would be fine as long as the watch was returned in the same condition with the receipt. So we went down to the Potteries Shopping Center in Stoke, where it was originally purchased. We explained to the assistant the problem & my GF immediately recognized the assistant as the same person who served her. After explaining the situation the assistant said it wasn't possible to be returned as it was a sale item. I pointed out that all the watches in the store were also sale items so for that reason couldn't be returned at which point he agreed. My GF then said dont you remember me? He rudely said he didn't and said Ive served too many people over xmas to remember them all. My GF said you told me it was OK to be returned & that the one we wanted was actually more expensive. He refused point blank to do anything about it & said you'l, have to ring head office but they won't do anything either as it is a sale item. Really disappointing service & head office weren't helpful either as they just confirmed what he had said. Ive since never worn the watch & it sits on top of my wardrobe gathering dust. Shame as it was an Armani watch as well.”

Posted 7 years ago

“We have not had the watch returned As this watch is quite valuable we do hope it has not returned to the wrong person”

(Vilma Grenevecke) - Posted 7 years ago

“The member was rude. speak down to me. impatient his tone and attitude was like he was the owner of the shop and I was a nuisance. Went there to collect a watch that was repaired and it needed a couple of links off - He was over the top with the price £14.99. so expensive. My friend also wanted the same done to her watch but did not bother after hearing him speak. I was sent there by the Watch Shop when I bought a new Armani watch from them. the Watch Shop should look into this. Brent Cross branch. Another member of staff tried to apologise for his behaviour but he turned on this staff saying as well. Terrible behaviour. I do not recommend them. All this happened a few days ago.”

Posted 7 years ago

“£79.99 to change a battery. Brent Cross”

Posted 7 years ago

“Cribs Causeway branch... had the history lesson on arrival about how it had been a family run business that had been subsumed by the larger and officially recognised watchlab. Alarm bells immediately rang - there goes any chance of decent customer service at a reasonable price then... and I think I was right. 1st visit - quoted more for a service than Tag Heuer charge if you go direct. 'But we clean the outside of the watch too...' was the excuse. 'May also be an additional £100 IF the crown needs replacing too' - circa £400 all up and 4-6 weeks turn around. I wonder if the crown ever doesn't get replaced? No thanks. WatchDoctors - £94 and back in 7 days. 2nd visit quoted £40 to take the strap off my Tag. 30sec to 1min work. Criminal. Half an hour and a short drive later, Timpsons did it. 'How much?' says I... 'Just pop some money in the charity box' says he. Watchlab = aloof, arrogant, holier than thou attitude. I'm a chartered engineer and was fascinated to hear from the 'expert' about the 'technicalities' of pushing a pin through a hole. I'm writing to Tag Heur to question whether they want these people representing them and also to Watchlab head office although from reading the below reviews, I doubt either will care.”

Posted 7 years ago

“Everything. Took my Tag for a battery to West Quay Southampton early December 2016, I returned and it had been "short circuited", had to be sent off to the clinic and low and behold it now needed a new crown at £345, nothing to do with The Watch Lab of course. I am still waiting to hear from the head office and I do not have my watch. They have £75.00 for a battery that was never fitted. This is no way to run a business. Use these cowboys at your own risk you have been warned and I am not the first person this has happened to.”

Posted 7 years ago

“I took my Gucci watch to the Leicester branch for a simple battery replacement, came away £50.00 lighter in the wallet and needing a new watch! The date indicator no longer lines up and needs to be manually changed. The watch also stops every few days and news to be manually advanced to start it again. I took the watch back and the recommendation was to have a £150.00 service. Avoid at all costs, go to a proper watch shop and save your money.”

(Philip Bonney) - Posted 7 years ago

“I took a new watch on to have links removed so my girlfriend could wear it over Christmas (it was a Christmas present). When she opened it and looked at it, on of th pins hadn't been pushed in correctly. Because I was not local to get into Manchester I had to go to my local watch repairs shop and have it re-done. £14.95 for not a good job done and then another £10 spent getting it redone elsewhere!”

(Steven Rothwell) - Posted 7 years ago

“I brought my Longine Watch in to replace the battery and I thought repair the calendar movement. The battery was replaced for £69.95 and nothing more was done to the watch. I brought the watch back because the calendar was not working. I was informed the £69.95 was only to replace the battery. What a ripoff. Make sure if you bring your watch to them to repair what you are paying for. Don't know why anyone uses their service.”

Posted 7 years ago

“Not competitively priced I was quoted £20 to remove one link! This job takes less than 2 minutes and I was told they have a back-log so I would have to return in 3 hours. I went to leicester market and paid £5 and the link was removed within a minute.”

Posted 7 years ago

“Had two links taken out of a hearing watch for the blind and it cost £20, which is disgraceful for a few minutes work.”

Posted 7 years ago

“I took my Tag watch for a change of battery. When I returned an hour later, I was told that the technician, while taking the back off my watch, had short circuited the electrics in my watch. He then said that it would have to be sent to their Lab and would be back within eight weeks. At no time was there an explanation or apology. I was given a receipt for my watch being sent to the Lab. Strangely I had to ask for the serial number to be recorded on the receipt. I left feeling troubled and not at all happy with the outcome of a quick change of battery. IF YOU HAVE A DECENT WATCH BE AWARE THAT THIS COULD HAPPEN.”

Posted 7 years ago

“I recently visited the York Branch. Hi I felt extremely pressured to have the work done and infact a bit of scaremongering from the guy there. Tone of voice almost aggressive. I actually wish i had not had it done. I did not have the money to have it done so had to credit card it. I explained its my daughters watch and her decision and she is at Uni, he said call her! I said i can't i just said she is at Uni. I also witnessed the same with another man, he actually asked him whats holding him back, why are you not having it done, but in a really 'off' manor. The man and the lady with him seemed pretty shocked at his aggressive approach. I would not recommend the York store because of the member of staff there.”

Posted 7 years ago

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The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 993 reviews