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The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

4.4 Rating 994 Reviews
85 %
of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab
4.4
Based on 994 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Read The Watch Lab Holdings Ltd T/A The Watch Lab Reviews
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Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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staff were courteous, efficient and knowledgeable. They did the repair quickly and as agreed.
Helpful Report
(Colin Stuart) - Posted 9 years ago
very quick. completed in under 1 hour without previous appointment.
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(Colin Stuart) - Posted 9 years ago
I left my Rotary watch with the Watch Lab, so that a new battery could be installed and a new strap fitted. The clasp from my original strap was removed and fitted onto the replacement strap that I purchased from the The Watch Lab. The watch was also cleaned in a professional manner, and I was absolutely delighted with the watch after it was returned to me. It was like having a brand new watch for a minimum outlay. I cannot recommend The Watch Lab highly enough.
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(Steven Rothwell) - Posted 9 years ago
Used the Watch Lab at Silver burn shopping centre to fit batteries in 2 of my watches. Very helpful and efficient service. Left watches for half an hour, did some shopping and returned to collect.
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(Greer Hart) - Posted 9 years ago
Make of Watch: Rolex. Work Carried out: Service, New winder, New Glass. Cost £945 inc. VAT Location: Fulwood, Preston I took my watch for a service and repair to the Watch Lab in Fulwood in Preston. I was attented to by Jim who I found a very polite gent. when the work was complete I was advised my watch was an automatic movement, so after 24 hours I had to take the watch back because it stopped! Surprise, surprise, I was then told the watch was a manuel wind. Which I was little surprise at given how knowledgable Jim appreared. I had been winding the watch for years previous but Jim was having none of it. The watch looked like new on it's return and I was more than pleased with it. I was quoted 8 to 10 weeks but was complete in 5. I would have no problem recommending the Watch Lab to any of my friends. Thank You
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(Jim Howard) - Posted 9 years ago
I put my watch into the Glasgiw Silverburn branch for a new battery. Staff were very helpful and it only took about half an hour. Just long enough to go for a coffee. I'll definitely be back to the watch lab in future
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(Greer Hart) - Posted 9 years ago
Always happy to deal with such pleasant knowledgeable people. Regularly reccomend watch lab.
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(Lorna Stone) - Posted 9 years ago
Pleasant and friendly staff and good standard of work
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(Greer Hart) - Posted 9 years ago
New battery and reseal of my seconda wrist watch. They kept it in the safe until I collected it. Great service.
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(Colin Stuart) - Posted 9 years ago
Great service from Grier in Silverburn, Glasgow
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(Greer Hart) - Posted 9 years ago
I took my Rotary watch for a new battery and clean to the Manchester Arndale store. The staff were very helpful and very pleasant. We have used their services on many occasions and have been very happy with the services. They keep very good records and immediately found our previous repairs. They told me that my watch had lost a couple of stones round the edge of the face and would I like them to replace them, there was no pressure when I said I would wait until another time. They told us the watch would ready within half an hour and when I returned it was ready for collection as promised.
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(Daniel Holmes) - Posted 9 years ago
The watch lab (Glasgow) were very friendly, polite and did a great job of fixing my dad's accurist watch! I will definitely return. Very impressed
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(Jessica Slinger) - Posted 9 years ago
I have used the Watch Lab before on a service for my Tudor sub when they had the small store in a Preston mall and I was pleased with the service. This time round it was a bit more than a service, self winder not working being one of the problems, the watch is 25 years old by the way and it has had a hard life. Anyway, tracked the new office down on the outskirts of Preston and met Jim there, we had a chat about what was/was not happening and Jim advised that my watch would be away for approx 12 weeks. When I collected my sub It was like a brand new watch, keeps perfect time and I've treated it to a watch winder as I don't wear it on a daily basis.
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(Jim Howard) - Posted 9 years ago
Helpful, fast and efficient. Thanks
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(David Bertie) - Posted 9 years ago
Delighted with quick efficiant service and customer service member of staff very well mannered very friendly and a bonus to have in your company well done
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(Greer Hart) - Posted 9 years ago
Great knowledge & expertise shown when getting my 'treasured' watch repaired. Most jewellers won't touch it & offer to send to the manufacturer for even a change of battery which can often mean weeks or even longer till it is returned. On this occassion all done perfectly in 1 & half hours!! Perfect service & friendly staff too.
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(David Bertie) - Posted 9 years ago
I took my new Citizen Eco Drive to the Watch Lab in Silverburn, Glasgow to have links removed. Left it with them to go have some food. Returned about an hour later and it was ready. Perfect fit, great service and friendly guys. I would definitely recommend them.
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(Calvin Blackburn) - Posted 9 years ago
I found the repair to my watch very good and very well priced. Other than this email being addressed to Mr Jones ???? I was impressed with the overall service provided Thank you Mrs Rebecca Jones
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(Colin Stuart) - Posted 9 years ago
New battery and clean to my Tissot Touch, sent away (due to watch pressurisation) and back 6 weeks, helpful and courteous staff Leeds.
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(Kyle Askew) - Posted 9 years ago
Quick, friendly and efficient service (I was buying a watch strap). I recently had a new battery installed in my Tissot watch by Mappin and Webb, who charged me £75. Without telling The Watch Lab about this I asked them for a quote for exactly the same work and they quoted me £39. I know where I'll go next time I need a battery.
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(Kyle Askew) - Posted 9 years ago
The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews