Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 3,066 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 3,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 25th July 2026

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Wanted 1 x Cooked Crab XL, ordered it (£24), then realised minimum order value £35 so added scallops x6 (£12) then £10 delivery charge so £46 in total, I thought that's a lot of money to get a crab, but it was for my wife and she's worth it, so I paid it. The courier delivered the parcel on the day selected by me, no issues.... I gave the box to my wife saying that I'd had something special for her to eat but it need to be put in freezer till it was needed she opened the box only to find the 6 scallops NO CRAB after contacting customer services I was told that there wasn't any XL crabs that day and that somebody should have contacted me to either amend or cancel my order. That could have worked for me unless you had no crabs of any sort? to be fair the credit for the crab (£24) was done straight away But I felt extremely disappointed not getting the crab and instead ending up paying £10 delivery for scallops that I only ordered to get to minimum order value I understand that it is not a guarantee what will be caught each day, but a phone call would have been accepted and I'm sure I would have amended the order.....”

Helpful Report

Posted 5 years ago

Hi Paul, Thank you for your message. We really appreciate all feedback from our customers as it's the best way for us to improve our services. We always aim to deliver great experiences, so we are very sorry to hear that this didn’t happen on this occasion. Our minimum order is £35 but with a delivery charge of £10 and free delivery for orders £50. We apologise if this was unclear and for not contacting you beforehand about the crabs. Our team are aware of this and will ensure that it doesn't happen again. I will be in touch with you directly to discuss this further. Kind regards, Michelle

Posted 5 years ago

“we ordered the shellfish platter and was very much looking forward to it. We waited in and it didn't arrive. Wright bros apologised and instantly refunded the cost but not the delivery charge. I tried to reorder and the 10% first time discount could not be applied. Disappointing because having eaten at wright bros many times the service has always been excellent. I have to review on this situation. I hope i get the opportunity to give a better review next time.”

Helpful Report

Posted 5 years ago

Hi Pete, Thank you for your feedback. We are very sorry for the negative experience you had and apologise for not refunding you the delivery charge. This was a fault on our part which has now been refunded. With regards to the 10% first order discount, we will be in touch to learn more so that we can rectify this issue. It's important to us that our customers receive the best experience from beginning to end, I will be in touch with you shortly to discuss this further. Kind regards, Michelle

Posted 5 years ago

“I would like to have said that I was happy with the product and delivery. However, I was extremely disappointed and there were a number of issues. Sorry, but I was disappointed and will not be using Wright Brothers again”

Helpful Report

Posted 5 years ago

Hi Carol, We are truly sorry that you had a negative experience with your recent order and delivery. It's important to us that all of our customers receive the best experience from beginning to end. We take all feedback seriously and will be in touch directly soon to learn more about the situation. Kind regards, Michelle

Posted 5 years ago

“My order didn’t arrive. I have not been refunded. Nobody has contacted me. I only found out the my order wasn’t going to arrive when the DPD order status changed to ‘order collected by disposed of’ - I guessed that meant it wasn’t going to be delivered and sure enough 8 days after the day it was supposed to be delivered - no order, no explanation, no communication at all, no response to my emails and no refund. Non existent customer service. Truly terrible - I won’t be giving up until I get an apology, an explanation and a refund.”

Helpful Report

Posted 6 years ago

Hi Angus, Further from our telephone conversation, thank you again for bringing this to our attention. As mentioned, we will be looking into why we did not receive any of the emails and would like to sincerely apologise again for this. We are in the process of looking into our system and speaking to our courier service to ensure that this doesn't happen again. Thank you for your patience in all of this. Kind regards, Michelle

Posted 6 years ago

Wright Brothers is rated 4.8 based on 3,066 reviews