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Wright Brothers Reviews

4.8 Rating 3,047 Reviews
94 %
of reviewers recommend Wright Brothers
Company Reviews Product Reviews
8,761
 Metrics Info
4.8
Based on 3,047 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Wright Brothers Reviews

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Pete S
Verified Buyer
“we ordered the shellfish platter and was very much looking forward to it. We waited in and it didn't arrive. Wright bros apologised and instantly refunded the cost but not the delivery charge. I tried to reorder and the 10% first time discount could not be applied. Disappointing because having eaten at wright bros many times the service has always been excellent. I have to review on this situation. I hope i get the opportunity to give a better review next time.”
Helpful Report
Posted 5 years ago
Hi Pete, Thank you for your feedback. We are very sorry for the negative experience you had and apologise for not refunding you the delivery charge. This was a fault on our part which has now been refunded. With regards to the 10% first order discount, we will be in touch to learn more so that we can rectify this issue. It's important to us that our customers receive the best experience from beginning to end, I will be in touch with you shortly to discuss this further. Kind regards, Michelle
Posted 5 years ago
Carol H
Verified Buyer
“I would like to have said that I was happy with the product and delivery. However, I was extremely disappointed and there were a number of issues. Sorry, but I was disappointed and will not be using Wright Brothers again”
Helpful Report
Posted 5 years ago
Hi Carol, We are truly sorry that you had a negative experience with your recent order and delivery. It's important to us that all of our customers receive the best experience from beginning to end. We take all feedback seriously and will be in touch directly soon to learn more about the situation. Kind regards, Michelle
Posted 5 years ago
Angus G
Verified Buyer
“My order didn’t arrive. I have not been refunded. Nobody has contacted me. I only found out the my order wasn’t going to arrive when the DPD order status changed to ‘order collected by disposed of’ - I guessed that meant it wasn’t going to be delivered and sure enough 8 days after the day it was supposed to be delivered - no order, no explanation, no communication at all, no response to my emails and no refund. Non existent customer service. Truly terrible - I won’t be giving up until I get an apology, an explanation and a refund.”
Helpful Report
Posted 5 years ago
Hi Angus, Further from our telephone conversation, thank you again for bringing this to our attention. As mentioned, we will be looking into why we did not receive any of the emails and would like to sincerely apologise again for this. We are in the process of looking into our system and speaking to our courier service to ensure that this doesn't happen again. Thank you for your patience in all of this. Kind regards, Michelle
Posted 5 years ago
Wright Brothers is rated 4.8 based on 3,047 reviews
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