The Designer Rooms Reviews

Name: The Designer Rooms
Rating: 2.52

2.5 Rating 206 Reviews

36 %

of reviewers recommend The Designer Rooms

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2.5

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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The Designer Rooms 1 star review on 18th January 2026

Anonymous

The Designer Rooms 1 star review on 16th January 2023

Anonymous

Anonymous // 01/01/2019

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“NEVER USE IRVINE STORE I purchased bedroom furniture and a new sofa in September 18 and delivery was arranged for the end of November 18. The bedroom furniture arrived which the workmen BROKE while building and no sofa arrived with the delivery. After various phone calls, being spoken to very rudely by staff on the phone and lies from the staff we are still waiting on our sofa in January 19, the sent out the same workmen to replace the broken drawers to then screwed 2 holes in the side of the NEW set so again waiting on a new side panel for my drawers. Extremely disappointed and frustrated with this company as we are getting nowhere, customer service is not in this companies vocabulary!”

Helpful Report

Posted 7 years ago

“Never ever ever use this company,been waiting on a dining table and chairs from the Irvine store since early October,we were promised it by Christmas,they knew full well they couldn't fulfil their promises but took the 400 pounds deposit anyway,staff lied to us and even enquired as to whether we had anything else we could use in the meantime over christmas,they then offered us a more expensive table for no extra cost if we liked it as it would be here before Christmas,it's now the 20th December and still no sign of either table,utterly pathetic!”

Helpful Report

Posted 7 years ago

“Appalling customer service, ordered furniture in Sept 18 told 6-8 week delivery still waiting Dec 18 They cannot or will not tell you what they are expecting from the supplier as seemingly they do not get advised what goods they are receiving, very happy to take your money, will not consider returning your deposit despite them breaking the contract, DO NOT CONSIDER USING THIS COMPANY”

Helpful Report

Posted 7 years ago

“Been purchasing goods from this company for about 15years, I have spent thousands of pounds in there stores just paid £900 in August for dinning furniture and a rug which was on the sale from £400 it was 3 month old and the wools were starting to spread. When I contacted them they told me it is sold as seen as it was a sample to there store nothing on the receipt to say that or mentioned when I purchased it so they have lost a good customer and many of my friends and hopefully many people reading this will stay clear of these cowboys.....”

Helpful Report

Posted 7 years ago

“Customer service is appalling!! I have spent a lot of money within designer rooms and again spent 100s today!!! The manageress at the coatbridge store had totally ruined that and i will not be spending another penny!!What a horrible woman she is!!!”

Helpful Report

Posted 7 years ago

“WARNING ! Please avoid this company. Goods purchased, when opened found to be damaged, Designer Rooms will not even discuss it. Absolutely shocking response and customer service is nonexistent. Overpriced, low quality products, even lower quality management. It’s too risky for anyone to go and spend any money there, many better alternatives elsewhere.”

Helpful Report

Posted 7 years ago

The Designer Rooms is rated 2.5 based on 206 reviews