The Designer Rooms Reviews

Name: The Designer Rooms
Rating: 2.53

2.5 Rating 205 Reviews

37 %

of reviewers recommend The Designer Rooms

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Metrics

2.5

Based on 205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

Miss Hutchison

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a marble table with 6 chairs at a casi of £2500.when the table was delivered it was badly scratched, chunks out of it and it looked like someone had tried to fill the crack and then just rubbed it down. They then brought a new table which was badly damaged as well, we are onto our 4 th table which has two chunks out of it. The lady at the head office branch has now said that their managing director checked this table over and he has said it’s natural chunks, what a load of nonsense , I am taking this all the was and getting an expert in marble to come and examine the table. Customers be aware , customer satisfaction does not seem to matter to this company.”

Helpful Report

Posted 6 years ago

“Like a previous reviewer, the customer sales team have decreed that "The Designer Rooms only offer a 12 month guarantee from date of delivery, our records indicate that delivery of the goods was 10/1/18, therefore it is out with the warranty period." That was the extent of their response and consideration of my dissatisfaction. They have chosen not to respond to my subsequent emails last one was on 29/04/2019. The item in question is a table, one would reasonably expect a table to last longer than it did before it fell apart. Apparently, customers' don't have statutory rights. I am taking further advice about this matter. I was prompted to provide this review because on 18/04/2019 the Designer Rooms sent an email to me inviting me to review my last purchase. So, here goes, I would give ZERO stars but the lowest I can give is one star.”

Helpful Report

Posted 6 years ago

“Ordered a mirror on the 27th of December and it's now 1 week shy of 4 months and still no mirror. Everytime I call I get 'it's due for delivery next week'. Ridiculous customer service.”

Helpful Report

Posted 6 years ago

“I recently purchased a 3 seater leather recliner couch and a 2 seater leather couch in february from your ayr store.The recliner mechanism broke after 6 weeks on the 2 seater and i reported this for repair on the 27 march,i am still waiting for it to be sorted.This is nearly a month for a reasonably simple repair on an expensive couch,which should have been repaired within a week. Your order number is100060”

Helpful Report

Posted 6 years ago

“Hi Popped into your new store at Silverburn today saw 2 small trays I loved Husband decided to buy them for me £15 was on both of them got to the cash desk rung them up was told sorry wrong price was on them told us they were £50 something each . I always thought you paid the price that was on the item really not happy with Manager and assistant .Would like a reply please”

Helpful Report

Posted 6 years ago

Hi, We're really sorry to hear this. If you could e-mail digital@thedesignerrooms.com then one of our digital team would like to speak further and look to resolve this. Thanks.

Posted 6 years ago

“I had spent over 3k in store on various items for my new home. The picture I ordered in store didn't arrive with my delivery I then attended the store the previous week to collect it but it wasn't there. 3 times I attended the store for collection as agreed but still wrong picture or not there. The sofa I bought had a fault after just 10 months of use but due to myself working abroad I didn't call the HO till after Christmas. When I called I was informed that due to it being bought 56 weeks ago there was nothing they could do. I informed her that I have only lived in the home for 3 months. I was again that the policy is for 1 year only no exceptions.”

Helpful Report

Posted 6 years ago

“You text me re my statement i made to prove I bought from.you this is my order number 95972 04/09/2018 for 628.00 I don't tell lies ...mcw”

Helpful Report

Posted 6 years ago

“Won't buy again just after spending 600pnd on a chair a few days they were doing 10pcent off plus the attitude of the lady on desk I asked if they done vat free as my husband has cancer she didn't have a clue on return to pay for chair what a difference a lovely young lady .it's put me off shopping there was haven't been back I go up to top drawer in east Kilbride there staff plus goods are lovely well worth a trip ..”

Helpful Report

Posted 6 years ago

“Very unhappy with designer rooms I spent a lot of money on a corner unit and lusso furniture the sideboard was damaged after waiting 5 months on delivery was promised a new one so after waiting another 8 weeks they only replaced the side that was damaged. Customer service were rude and very unprofessional in my opinion the way they spoke to my son when he phoned them and also to me. I loved the designer rooms but unfortunately I won't purchase anything else from them. I was going to get all my bedroom furniture from you but the same furniture I saw in your shop I can get it much cheaper from a company in Glasgow.”

Helpful Report

Posted 6 years ago

“Delivery date was not adhered to ? Due to a piece of furniture being delivered smashed up . I tried to cancel order due to changes in finances, this was met with indignance and down right very poor communication and customer services, staff were not interested in my financial difficulty to preserve their sale”

Helpful Report

Posted 6 years ago

“1 of the 2 Sofas arrived with wrong cushions. Store suggested these these were the ones we ordered. After several emails cushions eventually changed. Still not completely happy with them as they have sagged look terrible. Not happy with product or customer service”

Helpful Report

Posted 6 years ago

“Very helpful staff and good choice of furniture and accessories for all rooms. Will shop there again.”

Helpful Report

Posted 6 years ago

“I’m amazed to have received an email asking for a review after my experience. Ordered and paid for a dining room table and chairs on 30th July and only received it in time for Christmas after many many phone calls chasing it up. Goods are excellent, I love them but took a long time to be delivered. To be fair I was given £100 voucher to use in the shop as compensation.”

Helpful Report

Posted 6 years ago

“Terrible returns policy spent over £2000 in store waited three months for some of my order to be delivered when an item arrived and looked massive in my room and when I tried to return one of the items I was told rather abruptly the will not take it back no reason why nothing just we don't do returns terrible shocking these type shops have no worties”

Helpful Report

Posted 6 years ago

“You think by lay out of shop that your buying decent furniture but beware it is shipped in from Vietnam. I recently bought table and chairs when I got to sales desk was told they didn’t have chairs but would get them in fortnight that was fine time came and went no contact by them so called to be told they wouldn’t be in till end of month so when I called was astounded to find out the chairs I ordered weren’t on the shipment and would be end of March so I said not suitable I will come to shop with my card and have a refund please. Well all of a sudden they would let me borrow chairs which I had originally asked them to do and was told emphatically no they didn’t do that by this time I am raging especially as I had paid up front thinking I was dealing with an ethical company don’t be fooled. Anyway I refused and said I would be in next day for refund only to receive a call next morning oh there’s been a mistake and your chairs are on shipment so took them at their word and let them deliver BIG MISTAKE 2 weeks after delivery the chairs started bursting and stitching coming away after many phone calls it’s still not solved. My husband went to shop on Tuesday to be told Callum reply is that he finds it strange as they have never had a problem with these chairs insinuating that we had done something to them but he would replace them but chairs wouldn’t be in till end of March ermm strange that was dare I was told original chairs would be in so instead of insinuating that somehow we misused them I suggest you cobbled the chairs currently in myhome from other places in order to keep my money they are a DISGRACE if you bought anything from here and everything went ok you would not experience this obviously but heaven help you if you have a problem and the poor girls in shop are left to deal with it because the MANAGEMENT are far to busy to deal with us minions after they have took your money”

Helpful Report

Posted 6 years ago

“Thieves plain and simple,steal money from pensioners still waiting on suite nearly 6 months,customer service pathetic,won't refund money, do not part with your hard earned cash to this bunch of cowboys. Local media outlets will be contacted along with trading standards....”

Helpful Report

Posted 6 years ago

“I cannot fault the staff whatsoever in the Designer Rooms within McKinnon Mills in Coatbridge, they are extremely helpful and polite. My gripe is with the delivery of my goods. I ordered a bed, mattress, chest of drawers and 2 bed side tables in September 2018. I was originally told delivery would be within 6-8 weeks. This was fine and at the end of November I was informed that due to the Christmas rush I wouldn't be getting my goods until after Christmas. This was disappointing but I understood that Christmas is a very busy time of the year. The new year came and I was told I would receive my order in 2 weeks, 2 weeks came and still nothing. I was then told that it would be in stock by the beginning of February 2019. The beginning of February arrived and last week I got a phone call to say that it was now delayed until the end of February. It's in a container somewhere and no one can tell me where it is!!!!! I contacted the supplier direct (Kettle Interiors) who informed me that if my furniture is on a container it would be being shipped from Vietnam!!!!! I was also told my contract was with The Designer Rooms and not Kettle Interiors. I called customer services and they don't deal with these sort of situations, they only deal with "after sales". I was told to contact the area manager. I have left numerous messages for him to call me and he still hasn't had the deficiency to return my call or even get someone to call on his behalf if he has been unable to do so himself. I will probably need to cancel my order (I have paid upfront) and then start looking again for alternative furniture. Not very impressed at all.”

Helpful Report

Posted 6 years ago

“Bought a wall clock for 53 pounds went into the range same clock 24.99 was going to buy coffee table and tv stand for £878 they can say goodbye to the sale”

Helpful Report

Posted 6 years ago

“BE VERY CAREFUL THEY DO NOT OFFER 7 DAY COOLING OFF PERIOD According to citizens advance web it shouldn’t be ordered for 7 days . I ordered my sofas and chair from wishaw on Monday I called last night and today to change the chair for a footstool . I was told last night that the sofas were made made 🤨 and they could order the footstool but I was having to pay for the chair and they would give me a credit note for the difference.i looked the web sight and there is nothing I would buy . So when your ordering ask about there cooling off period see what they tell you . Staff training needed .🤨”

Helpful Report

Posted 6 years ago

“NEVER USE IRVINE STORE I purchased bedroom furniture and a new sofa in September 18 and delivery was arranged for the end of November 18. The bedroom furniture arrived which the workmen BROKE while building and no sofa arrived with the delivery. After various phone calls, being spoken to very rudely by staff on the phone and lies from the staff we are still waiting on our sofa in January 19, the sent out the same workmen to replace the broken drawers to then screwed 2 holes in the side of the NEW set so again waiting on a new side panel for my drawers. Extremely disappointed and frustrated with this company as we are getting nowhere, customer service is not in this companies vocabulary!”

Helpful Report

Posted 6 years ago

The Designer Rooms is rated 2.5 based on 205 reviews