The Designer Rooms Reviews

Name: The Designer Rooms
Rating: 2.56

2.6 Rating 201 Reviews

37 %

of reviewers recommend The Designer Rooms

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Metrics

2.6

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

Miss Hutchison

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just bought furniture for our new home out the silverburn shop and we’re really well looked after by Joanne. Can’t wait for it all to arrive now.”

Helpful Report

Posted 4 years ago

“We bought a table from the Ayr showroom when it arrived as the delivery men were putting it down we heard a rattle when it was unwrapped two mirror tiles had come off and on closer inspection the mirror underneath it was damaged which led us to realise it must have been damaged before we bought it as the tiles that were covering the damage were still intact, I phoned customer services after explaining the situation I was told that we bought the table sold as seen as the tiles were covering the damage how could we possibly see it was damaged they have told us that they will glue the tiles back on and no compensation take it or leave it so much for customer services”

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Posted 4 years ago

“Was in on Saturday Lindsey C was a wonderful help to us kilmarnock one lovely shop”

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Posted 4 years ago

“Robert L and Liam C did a fantastic job ! No fuss, respectful, careful and friendly. Sofas are beautiful, ordered at the Irvine store where Gillian and the staff were great.”

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Posted 4 years ago

“Excellent service from Wishaw store. Chose an extending stone dining table and chairs. Discount given for ex display and the slightest mark underneath. Delivered on time and as requested. Slight mishap on delivery with our new flooring. Contacted customer services. They couldn't have been nicer. Apologetic and professional throughout and a satisfactory conclusion was reached. I cannot praise them enough. I cannot praise the staff in the shop, the customer service dept and the delivery men were all so nice to deal with. Credit where credit is due. We had a very good experience shopping with Designer Rooms, Wishaw and would recommend to anyone. Won't hesitate to return. Well done.👏👏👍🏻”

Helpful Report

Posted 4 years ago

“We purchased dining room table chairs and pictures, just finished our kitchen. Jasmine at the Ayr branch was fantastic and delivery men were excellent . Nice to have goods delivered that you don’t have build 😊”

Helpful Report

Posted 4 years ago

“We recently ordered a bed and furniture for our new home and had to cancel it due to unfortunate circumstances. Our furniture was not due to be delivered until December so it was cancelled months in advance. We paid money towards our furniture and have said we are happy to spend the money we have paid in store rather than get a refund. However, customer services are refusing to give us our money on a credit note unless we pay the remaining balance of our cancelled order even though we were told our order would easily be sold to someone else as they are still for sale in store. The way we have been treated by customer services is shocking! We are still no further forward with getting our money on a credit note and have been told they will keep it unless we pay them more money. Customer service are now not responding to my emails to resolve the matter.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Customer service is excellent from all the staff in the wishaw shop. Friendly & helpful with a good selection of furniture & accessories at reasonable prices.”

Helpful Report

Posted 5 years ago

“Customer service is always fantastic,have not ever needed to return anything,Lindsey c who served me was really nice and pleasant,great place to shop,I’ve purchased 3 sensum diffusers haven’t used candles since would highly recommend.”

Helpful Report

Posted 5 years ago

“My wife and I purchased a number of items from Jennifer at the Wishaw Store. She was very helpful throughout the whole process and dealt with everything in an efficient manner. She is an asset to the company. Many thanks.”

Helpful Report

Posted 5 years ago

“First time purchasing from The Designer rooms! As a first time home owner we were so excited to get some statement pieces and our first stop was ofcourse the Silverburn store. Everything from clocks to small detailed accessories have such a wow factor. We purchased the perfect sideboard for our living room (plenty to chose from) it was a hard decision. Can’t wait for more purchases in the near furture. Caitlin, the team member was very helpful throughout the service and so friendly!”

Helpful Report

Posted 5 years ago

“Been a customer for a number of years now, great service from start to finish! The staff in store are helpful, friendly (and patient!) - especially when I was furnishing my new house. Delivery guys assembled everything & nothing was too much trouble. Love my sofas and can’t wait until my kitchens finished to choose a new dining table. Highly recommend !”

Helpful Report

Posted 5 years ago

“anytime I have been the shop in Kilmarnock the staff are always friendly. I stay in Ayr and bought dinning furniture. The member of staff was really helpful and explained everything very well.”

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Posted 5 years ago

“Visited the Wishaw store today with my wife, as usual Jennifer and her staff were very welcoming and helped us pick out some lovely pieces for our dining room. We have been coming here for a number of years and can’t fault them, great store, displays are fantastic, nothings ever a problem. Highly recommend visiting here and I’m sure there’s always something for everyone’s taste”

Helpful Report

Posted 5 years ago

“Very friendly knowledgable happy staff .. products lovely served by Lindsey”

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Posted 5 years ago

“Apologies for using the Irvine store empty car park Friday 25th October whilst visiting the busy nail salon next door a smile goes a long way, such a rude assistant thought I was going to get six of the belt or 100 lines just a shame you had not such efficient staff back in 2015 when I had to wait 6 months for a suite it took you 3 month to decide you had not the colour I ordered in first place, decided then I would not purchase again this confirmed it Perhaps a Private Car Park sign from the proprietor...…………………..”

Helpful Report

Posted 5 years ago

thanks for getting in touch, we always take feedback on board and will be speaking with the store in regards to how you felt you were treated, please accept our apology but unfortunately we only have 4 parking spaces at our Irvine store and these are reserved for our customers, as you have pointed out we currently do not have a sign stating that parking is for customer use only and have made the decision after you feedback to get a sign placed in our carpark

Posted 5 years ago

“Great service from leslie once again 👍the shop is bursting with quality items that can transform any home, great place to shop and leslie gets a extra star for going that bit above and beyond 👍”

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Posted 5 years ago

“Christine was extremely helpful and pleasant to talk to thank you will definitely be back again”

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Posted 5 years ago

“Very helpful and gave us time to decide. Thank you Lindsey in kilmarnock”

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Posted 5 years ago

The Designer Rooms is rated 2.6 based on 201 reviews