The Designer Rooms Reviews

Name: The Designer Rooms
Rating: 2.56

2.6 Rating 201 Reviews

37 %

of reviewers recommend The Designer Rooms

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Metrics

2.6

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

Miss Hutchison

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the designer rooms furniture and accessories the quality is good and affordable. The staff are friendly knowledgeable and approachable”

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Posted 6 years ago

“Items received were beautiful.From ordering to delivery staff were great. Would highly recommend”

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Posted 6 years ago

“sideboard arrived 8pm after sideboard arrived they noticed a door was missing, Item taken away again, arrived next morning with sideboard, Doors on it this time, they left then i noticed 0ne door not lined up so it would not shut properly, so i phoned shop where i got it, they told me to phone Ayr which i did, the woman said it would be after Christmas now before they could send someone as shop was shut but they would phone me when shop opened and arrange for someone to sort it, Im still waiting for the call, that was a year and a half ago, Dec' 17 and i spent over a thousand pounds on sideboard and lamp table to match.”

Helpful Report

Posted 6 years ago

“Considering that we spent a lot of money In the store over the last couple of years,I was very dissapointed with the attitude from Designer Rooms regarding the King Size bed we purchased.It started to sag in the middle.After numerous phone calls of complaint,we were basiclly told nothing was going to get done about it.I certainly won't purchase anything again from them”

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Posted 6 years ago

“Delivery fast and efficient online service. Opulent goods at a decent price. My favourite place to choose modern and classy.”

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Posted 6 years ago

“Customer service was fabulous and all items purchased take great place in making my house a home. Beautiful items”

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Posted 6 years ago

“Great service great quality overal very pleased”

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Posted 6 years ago

“Lovely products , waited 3 months for my suite to be delivered tho with no communication , wasn’t keen on having to fone constant”

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Posted 6 years ago

“Beautiful items”

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Posted 6 years ago

“Friendly knowledgeablestaff Great prices for quality items Fantastic choices from small inexpensive items to large items of furniture. Fablious ornaments and soft furnishings. Delivery was as scheduled. 10 out of 10”

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Posted 6 years ago

“Used this company on a few occasions, every product has been manufactured to high quality. The designer rooms clearly pride themselves on a very high level of customer service.”

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Posted 6 years ago

“The floor light and table light I purchased were great and the price was good”

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Posted 6 years ago

“Sofa cushions began to look old after a very short time was changed by the company but had the same problem.”

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Posted 6 years ago

“Friendly staff in wishaw store always willing to help with gorgeous items in the shop , love it”

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Posted 6 years ago

“Please read reviews before you buy anything from this store not one good one”

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Posted 6 years ago

“do not buy from this store 3 months they had my money £440 no one called me or mailed me to keep me in picture I called numerous times to be told I will get kaitlyn to call never once did she call me her father answered the phone I over heard them speaking about me she did not want to take the call cause it was me he eventually fixed it all out she wants to sell but cant take the heat when the kitchen is hot”

Helpful Report

Posted 6 years ago

“I bought a marble table with 6 chairs at a casi of £2500.when the table was delivered it was badly scratched, chunks out of it and it looked like someone had tried to fill the crack and then just rubbed it down. They then brought a new table which was badly damaged as well, we are onto our 4 th table which has two chunks out of it. The lady at the head office branch has now said that their managing director checked this table over and he has said it’s natural chunks, what a load of nonsense , I am taking this all the was and getting an expert in marble to come and examine the table. Customers be aware , customer satisfaction does not seem to matter to this company.”

Helpful Report

Posted 6 years ago

“Like a previous reviewer, the customer sales team have decreed that "The Designer Rooms only offer a 12 month guarantee from date of delivery, our records indicate that delivery of the goods was 10/1/18, therefore it is out with the warranty period." That was the extent of their response and consideration of my dissatisfaction. They have chosen not to respond to my subsequent emails last one was on 29/04/2019. The item in question is a table, one would reasonably expect a table to last longer than it did before it fell apart. Apparently, customers' don't have statutory rights. I am taking further advice about this matter. I was prompted to provide this review because on 18/04/2019 the Designer Rooms sent an email to me inviting me to review my last purchase. So, here goes, I would give ZERO stars but the lowest I can give is one star.”

Helpful Report

Posted 6 years ago

“Ordered a mirror on the 27th of December and it's now 1 week shy of 4 months and still no mirror. Everytime I call I get 'it's due for delivery next week'. Ridiculous customer service.”

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Posted 6 years ago

“I recently purchased a 3 seater leather recliner couch and a 2 seater leather couch in february from your ayr store.The recliner mechanism broke after 6 weeks on the 2 seater and i reported this for repair on the 27 march,i am still waiting for it to be sorted.This is nearly a month for a reasonably simple repair on an expensive couch,which should have been repaired within a week. Your order number is100060”

Helpful Report

Posted 6 years ago

The Designer Rooms is rated 2.6 based on 201 reviews