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The Designer Rooms Reviews

2.6 Rating 186 Reviews

39 %

of reviewers recommend The Designer Rooms

Company Reviews

2.6

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Location:

Ayr | Kilmarnock | Irvine | Silverburn | Wishaw | Coatbridge
KA7 1SQ

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEEARE!! Absolutely shocking company and service. Took 5 months for delivery after being told it would be 8 weeks. No correspondence during that time to update me and won’t answer emails. When it eventually turned up I was given 24hrs notice of delivery. When it was delivered it was not set up or put in place. When I got home and put it together I discovered the end chair was not a finished end but had black cloth and brackets. There was also a missing cushion. I called to advise and was fobbed off and getting no response to email. I’m guessing they have their money so tough. I also contacted them to voice my concerns on their social media, but was quickly blocked and still no response to rectify. Will never use them again.”

Posted 3 years ago

“I would like to thank the two young men who delivered my new dinning table on Tuesday about 6pm it was supposed to be delivered between 2pm and 4pm they gave me a call to say they were running late but they would be with me asap they also stayed within the guide lines due to the covid restrictions nothing was any bother to them to make sure I was happy so nice to see two very nice young men doing a great job thank you very much”

Posted 3 years ago

“Was in the Glasgow store today and was blown away by the customer service! Not felt that way about a shopping experience for so long.. Joanne was so helpful and professional, but very friendly and warm. The store was immaculate and just made me want to purchase everything! Couldn't make my shopping experience any better at all.”

Posted 3 years ago

“This was our first visit to the new Prestwick showroom and my husband and I were very impressed. Lovely layout with plenty of room. We were looking for a picture for our dining room and Jasmine couldn't have been more helpful. She showed us where they were and gave us information about the one we eventually purchased. I had looked at the same picture online and Designer Rooms was £17 cheaper. Jasmine couldn't have been more helpful without being pushy. Will certainly call again!”

Posted 3 years ago

“Customer service in the Irvine branch appalling. Picking up a piece of furniture that I purchased 2mths ago still not there. Was told that she was fed up with people moaning as it was not her fault. The couple who were being served in front of me had came down from Glasgow for the third time was told there was no point huffing and puffing. The customer advisor was terrible. Definetly not like thein Kilmarnock or Ayr who are wonderful. I won't be back and I want my cash back.”

Posted 3 years ago

“Just bought furniture for our new home out the silverburn shop and we’re really well looked after by Joanne. Can’t wait for it all to arrive now.”

Posted 3 years ago

“We bought a table from the Ayr showroom when it arrived as the delivery men were putting it down we heard a rattle when it was unwrapped two mirror tiles had come off and on closer inspection the mirror underneath it was damaged which led us to realise it must have been damaged before we bought it as the tiles that were covering the damage were still intact, I phoned customer services after explaining the situation I was told that we bought the table sold as seen as the tiles were covering the damage how could we possibly see it was damaged they have told us that they will glue the tiles back on and no compensation take it or leave it so much for customer services”

Posted 3 years ago

“Was in on Saturday Lindsey C was a wonderful help to us kilmarnock one lovely shop”

Posted 3 years ago

“Robert L and Liam C did a fantastic job ! No fuss, respectful, careful and friendly. Sofas are beautiful, ordered at the Irvine store where Gillian and the staff were great.”

Posted 3 years ago

“Excellent service from Wishaw store. Chose an extending stone dining table and chairs. Discount given for ex display and the slightest mark underneath. Delivered on time and as requested. Slight mishap on delivery with our new flooring. Contacted customer services. They couldn't have been nicer. Apologetic and professional throughout and a satisfactory conclusion was reached. I cannot praise them enough. I cannot praise the staff in the shop, the customer service dept and the delivery men were all so nice to deal with. Credit where credit is due. We had a very good experience shopping with Designer Rooms, Wishaw and would recommend to anyone. Won't hesitate to return. Well done.👏👏👍🏻”

Posted 3 years ago

“We purchased dining room table chairs and pictures, just finished our kitchen. Jasmine at the Ayr branch was fantastic and delivery men were excellent . Nice to have goods delivered that you don’t have build 😊”

Posted 3 years ago

“We recently ordered a bed and furniture for our new home and had to cancel it due to unfortunate circumstances. Our furniture was not due to be delivered until December so it was cancelled months in advance. We paid money towards our furniture and have said we are happy to spend the money we have paid in store rather than get a refund. However, customer services are refusing to give us our money on a credit note unless we pay the remaining balance of our cancelled order even though we were told our order would easily be sold to someone else as they are still for sale in store. The way we have been treated by customer services is shocking! We are still no further forward with getting our money on a credit note and have been told they will keep it unless we pay them more money. Customer service are now not responding to my emails to resolve the matter.”

Posted 3 years ago

“We recently ordered a bed and furniture for our new home and had to cancel it due to unfortunate circumstances. Our furniture was not due to be delivered until December so it was cancelled months in advance. We paid money towards our furniture and have said we are happy to spend the money we have paid in store rather than get a refund. However, customer services are refusing to give us our money on a credit note unless we pay the remaining balance of our cancelled order even though we were told our order would easily be sold to someone else as they are still for sale in store. The way we have been treated by customer services is shocking! We are still no further forward with getting our money on a credit note and have been told they will keep it unless we pay them more money. Customer service are now not responding to my emails to resolve the matter.”

Posted 3 years ago

“Customer service is excellent from all the staff in the wishaw shop. Friendly & helpful with a good selection of furniture & accessories at reasonable prices.”

Posted 4 years ago

“Customer service is always fantastic,have not ever needed to return anything,Lindsey c who served me was really nice and pleasant,great place to shop,I’ve purchased 3 sensum diffusers haven’t used candles since would highly recommend.”

Posted 4 years ago

“My wife and I purchased a number of items from Jennifer at the Wishaw Store. She was very helpful throughout the whole process and dealt with everything in an efficient manner. She is an asset to the company. Many thanks.”

Posted 4 years ago

“First time purchasing from The Designer rooms! As a first time home owner we were so excited to get some statement pieces and our first stop was ofcourse the Silverburn store. Everything from clocks to small detailed accessories have such a wow factor. We purchased the perfect sideboard for our living room (plenty to chose from) it was a hard decision. Can’t wait for more purchases in the near furture. Caitlin, the team member was very helpful throughout the service and so friendly!”

Posted 4 years ago

“Been a customer for a number of years now, great service from start to finish! The staff in store are helpful, friendly (and patient!) - especially when I was furnishing my new house. Delivery guys assembled everything & nothing was too much trouble. Love my sofas and can’t wait until my kitchens finished to choose a new dining table. Highly recommend !”

Posted 4 years ago

“anytime I have been the shop in Kilmarnock the staff are always friendly. I stay in Ayr and bought dinning furniture. The member of staff was really helpful and explained everything very well.”

Posted 4 years ago

“Visited the Wishaw store today with my wife, as usual Jennifer and her staff were very welcoming and helped us pick out some lovely pieces for our dining room. We have been coming here for a number of years and can’t fault them, great store, displays are fantastic, nothings ever a problem. Highly recommend visiting here and I’m sure there’s always something for everyone’s taste”

Posted 4 years ago

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The Designer Rooms is rated 2.6 based on 186 reviews