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The Designer Rooms Reviews

2.6 Rating 184 Reviews

39 %

of reviewers recommend The Designer Rooms

Company Reviews

2.6

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Location:

Ayr | Kilmarnock | Irvine | Silverburn | Wishaw | Coatbridge
KA7 1SQ

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 2 seater and and 3 seater recliners , in October I was told it was in stock and would be delivered in 2 weeks , 2 weeks passes I heard nothing . I phoned them and got told thier was a delivery issue and it would be another 2 weeks , again nothing. Not even a phone call or email to tell me , I called again to be told it would be the 1st or 2nd week of December before I would get the sofas, I called yesterday and was told they still didn't have them , I paid over £1.600 in full and got nothing. We have no sofa and Christmas is completely ruined as my family can't come without no furniture, I was offered a loan of a sofa?? During a pandemic? No think you. I'm contacting my solicitor. If someone takes £1600 from you and you receive nothing I'm pretty sure that's against the law”

Posted 2 years ago

“I wish I had read the reviews about this company before buying from them or I would have never gone near them. Ordered 4 dining chairs, waited weeks for them I eventually got a date for delivery and only 2 of the chairs were there ( the other 2 were the wrong colour). One of the chairs delivered is also damaged so now waiting on 3 chairs. Continuously calling the ‘customer service’ dept who have no idea what their doing and don’t communicate with you our their colleagues in other depts. What’s even more frustrating is that these chairs are available with another company for almost half the price which I saw after purchasing. Seriously avoid at all costs!!”

Posted 2 years ago

“Hi just wanted to say the sales assistant Claire was very helpful and nothing was to much trouble also all of the sales staff was very nice keep up the good work xx”

Posted 2 years ago

“The lady sales assistant was very helpful and Ross was very helpful in putting the mirror in my car”

Posted 2 years ago

“Terrible company to deal with, 0 customer service and poor quality products. Please avoid this place as they sell you display furniture as new and make you wait weeks and weeks for delivery. Shameful”

Posted 2 years ago

“Worst company I have ever dealt with. Dining furniture delivered with no chairs !!! still waiting for chairs 8 weeks later with no communication from them apart from when it’s me that’s doing the calling. what we meant to do eat out dinner on the floor. Last week was meant to get replacement chairs as stand in but still not had any !!! almost £2700 and this is the treatment you receive. I would never order from this company again”

Posted 2 years ago

“I bought a t.v table on Sunday and picked it up on Monday morning no problem Ross was very helpful”

Posted 2 years ago

“I have bought several furniture items from Designer rooms in the last 6 months and have had the following issues: A bed room package for my daughter, ordered 6 months ago. First bed and chest of drawer arrive damaged. I call the customer services and a few days later I am offered paint to paint over the chipped panels. I complain and then they offer me a new bed replacement and a new part to replace the chest of drawer. Second bed arrived several weeks after and it’s worst then the first bed. With the panels chipped this time on the outside of the bed, very visible, I call again and the customer service manager promises that she will ensure the third bed is checked prior to deliver to make sure it is not faulty. The third delivery arrives again a month later. The delivery guy asks what is wrong with the bed and what is being replaced. He then goes to the van and comes back to say he is sorry the bed panels are all chipped , therefore leaves without replacing anything. I have been in touch with the manager again. I have been offered a replacement or a new bed all together however I can’t not go through this again. Designer Rooms has beautiful furniture however what you receive isn’t what you see in the showrooms. 6 mints later and 3 replacements later and my daughter’s bed is still damaged with chipped panels. We ordered a Fuji dining table 1.8m long and after weeks of waiting we receive a 2m table that has massive scratches on the glass, and it’s obvious it’s ex display furniture. I call again and get a partial refund on this just so I take my review off. The TV unit , first arrives chipped, a replacement part arrives weeks after but then the delivery drivers cause further damage by replacing the damaged part. I order a replacement one again and week later another one arrives it’s fine but the LED light isn’t working. So after 5 months of being in our new home we were finally able to put our new TV on. Moving on to the coffee table , again weeks after ordering a damaged table arrives with scratches on the glass and on the legs. I call and return the table with full refund however I had waited all this time to have my coffee table with the same quality I saw in the showroom but what I received again was an ex display table. I purchased a new coffee table from John Lewis and it’s in perfect condition with no scratches on the glass. My experience has been awful and so stressful. I am still waiting for my dining chairs and worried what quality they will arrive in and how much more of this I can take. Please avoid designer rooms, they send you ex display furniture when you have purchased a new ones. They do not quality check their products before delivery and take weeks and weeks for delivery. Can’t say much about their customer services either. You get better quality items in IKEA to be honest. At least you get what you pay for. Dishonest company (sending you ex display furniture and charging for new), poor quality furniture and long delivery times. Avoid at all costs.”

Posted 2 years ago

“I saw two items ( lovely mirror and a bedside cabinet) reduced to very reasonable price to take away from the Coatbridge store at Mackinnon Mills. Stephanie served me and was very helpful and Ross wrapped my goods and waited for me at warehouse door and safely deposited the items in the boot if the car for me. Both staff members were very open and had pleasant demeanour.”

Posted 2 years ago

“6 months still no delivery date for the furniture I ordered. Shocking customer service and after sales service with no commuation whatsoever. Loophole they are using is we were only given an approximate delivery date so are not entitled ro a refund. Make sure if buying from this company to get an exact delivery date in writing. 🤬”

Posted 2 years ago

“Shocking service, ordered a dining set 17th June been told 4 deliver dates now and 4th one today 31st Oct , won't hold my breathe...that will be 20 weeks since I paid them full price...no communication from them it takes me to call or email....Will never order from this company again, just wish I had seen these reviews before hand”

Posted 2 years ago

“Bad got 1delivery today and to get another next week will not be back again and after sales service is rubbish very bad 😡😡😡😡😡😡😡😡😡😡😡😡”

Posted 2 years ago

“Absolutely shocking! DO NOT TOUCH THIS COMPANY!”

Posted 2 years ago

“Wouldn’t recommend this company as for customer service….words fail me…. Quick at taking my cash payment but I’ve waited since March it’s now September still not resolved…would love to speak to owner Ryan”

Posted 2 years ago

“Purchased table n chairs on March 2021 it’s now September n still not resolved…as for customer service..words fail … please be very careful when parting with your hard earned cash”

Posted 2 years ago

“Designer Rooms following a visit from technical staff who confirmed my leather suite was flawed not fit for purpose called me to say problem was wear & tear and not a fault. Someone is not telling the truth. Not the sort of company anybody should trust to supply quality goods. Please beware.”

Posted 2 years ago

“Worst customer service I have ever experienced. Still not resolved. No communication No apology No resolution 1. I was told 6 week delivery 2. I was told payment was required in full to order 3. 10 weeks passed no delivery and no update from Designer rooms 4. I called 3 times to be told the stock hadn’t arrived and there was nothing they could do. Note: no apology offered during any of my 3 calls 5. Finally on my fourth phone call a delivery date was agreed Note: 14 weeks after my purchase 6. Planned delivery day I was contacted at 3pm to be advised the goods would not be delivered as the van had broke down. Note: still no apology 7. Finally the goods arrived, faulty and with the wrong screws. 8. I had to supply photographic evidence of this despite it being reported by the delivery staff 9. Now being told this cannot be resolved until the supplier re-opens at the end of August, a further 22 days from deliver I fully appreciate that unforeseen situations arise, however communication an apology and an anticipated solution goes along way. In future I will shop elsewhere and would advise any other customer to do the same. Expensive furniture/store with the most appalling customer service department and customer aftercare. Once they have your money they don’t care. Shop at Next at least they try to resolve any issues and communicate with you.”

Posted 2 years ago

“AVOID! AVOIDI AVOIDI !!! I would give zero stars if that was an option. I have never experienced such poor service and they just don't care. Do not expect them to communicate with you. You will spend weeks chasing them. Do not expect them to communicate with each other. That won't happen. Do not expect them to take ownership of the issue. They don't know how to. You can buy the item you like, cheaper elsewhere. Do it.”

Posted 2 years ago

“Furnished new house mainly from designer rooms part of which was an expensive leather suite. Unfortunately part of which has deteriorated just after the 12 month warranty period elapsed the surface is peeling off not in areas of wear. Designer Rooms have totally turned their backs and accepted no responsibility without even the courtesy of looking at it. Disgraceful customer service and indeed attitude.”

Posted 2 years ago

“Paid for a small mirror which was in the warehouse and ready for collection in a few days. No contact made by DR to collect in 7 weeks despite me making contact with them to chase up the order. Item is only now ‘available’ because I have requested a refund. Absolutely shocking service. Their “no refund” policy is a breach of the Consumer Rights Act 2015 when they cannot fulfill an order.”

Posted 2 years ago

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The Designer Rooms is rated 2.6 based on 184 reviews