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The Designer Rooms Reviews

2.6 Rating 201 Reviews
37 %
of reviewers recommend The Designer Rooms
2.6
Based on 201 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Read The Designer Rooms Reviews
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Location:

Ayr | Kilmarnock | Irvine | Silverburn | Wishaw | Coatbridge
KA7 1SQ

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Anonymous
Anonymous  // 01/01/2019
We visited the clearance shop in Air today Spoke to Robert who couldn't be nicer Found the lamps I loved and has ordered them, so i could collect in a branch nearer to me Very professional and knowledgeable Regarding the stock ... An accet to the company Looking forward to picking up my new lanps soon Thanks Robert
Helpful Report
Posted 2 years ago
PLEAE AVOID USING THIS COMPANY ! We purchased sofas from Designer Rooms Prestwick. Within 3 days of having the items, arms became loose and the sofas creaked and squeaked due to the movement in them. 2 lots of Technicians later and we are still stuck with the same issue. Customer Services is not existent and they are not willing to replace or refund for the goods. We are Pursuing a Section 75 claim through our credit card company as Designer Rooms are refusing to assist us with the issue. Disgraceful treatment from a company who charge an over inflated price!
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Posted 2 years ago
DO NOT BUY FROM DESIGNER ROOMS - CROOKS!!! They will be all smiles taking your money but when they can’t actually deliver the furniture and can’t give you a date they will refuse to refund you quoting their non refundable policy. I wish I had read the reviews before I made a purchase. So I am out of pocket with no furniture after 3 months and no sign of it arriving any time soon.
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Posted 2 years ago
Visited the Braehead store where James advised us regarding the items were were looking at. He was very professional and enquired into delivery timescales for us before giving us an estimated cost before we made a final decision. On returning Leighanne dealt with us as James was not available - she was very professional in her approach and ensured all questions were answered. Both members of staff gave excellent customer service and I can not praise them enough.
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Posted 2 years ago
Everything from China
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Posted 2 years ago
Ladies in the Kilmarnock showroom were very helpful, especially Lesley who sorted out a small problem we had promptly. She and Shelley were very pleasant and we love our new furniture.
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Posted 2 years ago
Purchased a concrete bench and table set with gas fire insert £2000 last year. Hardly used and enquired when paint started coming away from one of the benches and is getting worse. Sent picture and was told that there was nothing they could do END OFF . Really disappointed with there lack of customer service in fact no customer service at all. Would have been happy if it was repaired as this is obviously of poor quality from their suppliers and would have hoped for them to forward on my complaint to the manufacturer. Obviously they don’t care about customer service as long as they get their money and wash their hands of you . Think hard before you part with your hard earned cash with this company strongly advise you don’t.
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Posted 2 years ago
WARNING! WARNING! WARNING! Designer Rooms, three piece Suite, they take your money, promise you a delivery date, and don't deliver. Give you another date and don't deliver, again and again. Goods delivered faulty? ( 5 faults)Two weeks later a “Technician” calls to inspect the multiple faults, Designer Rooms said 6 weeks to get “Spare Parts”, failed and given another date, failed and given yet another date. In 40 weeks no customer care calls from store with customer having to do all the chasing. Asked them to cancel and refund and they said they had the right to try and fix the Suite. 40 weeks later and it looks like I have bought a repaired Suite and not a New one in perfect working order??? Now in the hands of Trading Standards and if that doesn't work then thankfully I paid by MasterCard so they will be next, and failing that my Solicitor. DO NOT GO THERE!, YOU WILL BE SORRY.!
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Posted 2 years ago
I bought furniture from the Designer Rooms in Silverburn I was served by Christine I couldn’t have asked for a nicer or more helpful person Christine couldn’t have done enough for us So happy with my furniture and would definitely buy from here again
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Posted 2 years ago
All I can say 1 star is generous look at this company's reviews on here google and trustpilot you have been warned, I now have trading standards involved 😉
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Posted 2 years ago
I was served by Lee who gave me excellent service & was not pushy . I bought the Detroit extending table and chairs in grey . And because if the service I received from maker I am considering the sideboard coffee table and side tables . I was also interested in the Hannah sofa and she supplied me with all info and will be considering this also . Being retail area manager I am also observing customer service and she definitely comes up tops
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Posted 2 years ago
Amazing service especially from Lee @ silverburn branch , very polite and very helpful I cannot recommend enough. 😊
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Posted 2 years ago
I will never step foot in this shop again. I advise anyone going to order from here to rethink again, I spent nearly 4 grand in this shop and got told and had it in writing that they my sofa and table and chairs would be delivered in 12 weeks, 12 weeks came heard no word from them so I contacted them for the first time and they turned round and told me it was going to be another 4 months wait therefore I asked for a refund they said their terms and conditions is a no refund no cancellation policy in their terms and conditions even though they have breached their contractual agreement under the Scottish Common laws of the 12 weeks agreement. Now I am having to dispute this through my bank to get my money back as I'm not waiting half a year on a sofa and table and chairs. AVOID AVOID AVOID.
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Posted 2 years ago
Brilliant customer service from Christine and Julie at silverburn! Couldn’t be more helpful
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Posted 2 years ago
the lady that called to say my furniture has been delayed due to a broken down van was SO rude, she put the phone down on me through mid conversation! so rude she shouldnt be calling customers!
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Posted 2 years ago
I was buying a rug to go with my new decor and was really unsure of which one to buy. Christine the lady who works there was very knowledgeable, helpful, professional and made my purchase decision so much easier and assured me that when my knew suite arrives if my rug does not work I can have a credit note or exchange which was very good to know and encouraged me to buy. Thank you Christine for all your help on Wed 1st June.
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Posted 2 years ago
Julie the sales associate was so helpful and made the experience enjoyable
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Posted 2 years ago
I would like to thank Lee for all the help she gave me in purchasing things for my new house. She was very professional and purchasing everything was hassle free thanks to Lee. I would also like to say that the Designer Room has an amazing array of furniture. Give the Designer Room a visit you will not be disappointed.
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Posted 2 years ago
Customer service from Sharon at Silverburn store was excellent
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Posted 2 years ago
This store has amazing furniture and furnishings , the staff were really helpful .
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Posted 2 years ago
The Designer Rooms is rated 2.6 based on 201 reviews