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The Designer Rooms Reviews

2.6 Rating 184 Reviews

39 %

of reviewers recommend The Designer Rooms

Company Reviews

2.6

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Location:

Ayr | Kilmarnock | Irvine | Silverburn | Wishaw | Coatbridge
KA7 1SQ

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent over £1700 on a sideboard, couple of lamps and a clock. One YEAR later and the sideboard just arrived this week after threatening them with court action. The lamps and clock...still not here. And like everyone else....you guessed it...no refund allowed. Don't know how they get away with this.”

Posted 2 years ago

“Ordered a sofa on 9th June and told it was UK made and quoted 4-6 weeks delivery. Now being told its not due to them until mid September-15 weeks after order. They wont refund deposit. Absolutely shocking customer service.”

Posted 2 years ago

“I placed an order for furniture in october last year.... guess what!!!! 10 months later ,still no furniture. I paid when i placed the order ... big mistake.. As the other customers are saying they will not refund your money, only offer store credit which is absolutely useless if you dont need anything else... They told me they always have problems with that supplier, but have opened a new showroom in Braehead and on display is the a piece of furniture that they said they can't get. I too have contacted trading standards, the guy said next time he is talking to them he will bring it up. To me that sounds like he talks to them quite a bit.. I wonder why ??? To all those who are thinking in purchasing anything from this company.. think long and hard.. these reviews are from real people with a real problem”

Posted 2 years ago

“Customer service thats a joke delivery we’re still waiting and that’s from December we’ve been told they won’t give us our deposit back DO NOT BUY ANYTHING FROM THIS COMPANY”

Posted 2 years ago

“Terrible customer service!! Sales people promise delivery dates just to hit their targets then they don't even bother you to tell you that delivery will now be 10 weeks instead of of 4. No wonder they have deleted the reviews from their Facebook page- says it all really. More and more people leaving reviews on other sites dissatisfied with the service and lack of refunds. Hide behind their Terms & Conditions and won't even return calls when you want to speak to a manager. Will never use again and will tell everyone I can about my terrible experience with them. I only wish I could give zero stars instead of 1. Cowboys!”

Posted 2 years ago

“Worst experience ever, bought furniture for room, told it would be here mid August, 10 weeks from purchase fine, I enquired if still on target date, to be told nope container issue won’t get till end October. Visitors coming with no suite to sit on. Request cancellation as Miss sold household items told nope, poorest customer service with no concerns that I’ve got nothing in house for guest arriving. Told no refund. So now I need to buy new suite. I will not take delivery of the one from The Designer Rooms in October. Bought plenty from them over years, certainly won’t be back after this experience. Would advise anyone not to buy from them. 🤬🤬🤬”

Posted 2 years ago

“Shocking customer service”

Posted 2 years ago

“Just love love love my new mirror. Served by Lindsay C at the Kilmarnock store who ordered it for me and it arrived 2 days early. Very pleased with service and purchase.”

Posted 2 years ago

“You'll never get a refund. My 83 year old parents purchased 2 seater leather couch, 3 seater leather couch, leather chair, leather footstool. TV stand large cabinet all living room. Unfortunately due covid we have gone back forth numerous times. Today is 17th phone call. Probably 20/25 emails, contacted trading standards. Initially problem ignored then Castalan came did Repair 1. Stuffed settee cushions and left chair. Said wasn't in his chit. Contacted Designer Rooms... Repair 2. This was waste time. Engineer said couldn't repair... Manufacturer default. You sit cushions settees... Slide into sides couches. Unsitable. Your ribs get crushed. Called today spoke Joanne already spoken Kim and email just received... Yeah you guessed it Repair 3. Seemingly Castalan now sent spare parts to fix 2 x settees therefore 4 sides. It's a joke. Couldn't tell me if spare parts coming Vietnam. Told Joanne we'll be lucky this sorted 2022. Waiting game. Phone call into Castalan we were told unrepairable but drainer rooms insisting Repair number 3. Who knows where parts coming from, how long and when all this furniture will be able to be sat on. Unsatisfied”

Posted 2 years ago

“Visited the Kilmarnock store today, served by Lindsay C. She was very helpful, helping us pick a rug for our new home. Very friendly and welcoming.”

Posted 2 years ago

“Bought two beautiful settee's November from Lorraine at Rotherwood, grey drayton, over 2k so not cheap.Finally arrive in April, seat cushions did not fit, sit like little pyramids, one is a different colour from the others, despite numerous emails to customer service agents have received nothing but apologies and thanking me for my patience, we did have a visit over two weeks ago from a 3rd party resolver who verbally agreed that the seat cushions were not a good look and were not of the correct size. However, here we are, almost three weeks later and still no satisfaction. I think it reasonable to expect if you buy any settee no matter the price the seat cushions should fit properly. I am so disappointed in the service or lack of it we have received from DR customer service, I do not believe they have ever taken our complaint seriously and just hope we get fed up and go away, Not sure what to do not next but probably will have to take legal advice, cant believe that such an established and well known local company think it is ok to treat our complaint with no obvious sign of concern.”

Posted 2 years ago

“I was in the killie branch today and served by Lindsey C. I was in for some information on some furniture and she was really helpful and explained other options that I hadn't thought of. Nothing was a bother and everyone in the store all made me feel very welcome. Staff allowed me to browse without being pushy although they made themselves available when needed. They also helped me choose a new sensum scent too. Thanks ladies.”

Posted 2 years ago

“Great display of interesting products. Fantastic service from Issy.”

Posted 2 years ago

“Good quality goods and friendly staff .”

Posted 2 years ago

“Ordered a sofa and paid extra for my colour and higher grade leather, paid in full almost 2k. Told 3 weeks later than my colour was in fact discontinued and i was to, over the phone, accept a 'similar colour' and agree to it. I refused this and and said I would come into store and see the new colour myself. When i seen the new colour it was considerably darker and also the higher grade leather i paid extra for was now going to be a standard grade, with no refund of the extra cost. I said no to this and requested a refund. This has now been nearly a week and still no refund. Told manager would be of all week so I am now looking at a minimum 2 weeks for a refund to even be processed, but that depends if the manager actually returns next week. Will probably have to go through the bank for this and the customer service advisors I have spoke to could not care less if they tried.”

Posted 2 years ago

“Fantastic customer service. Greeted by David at the door. I was looking for scents for my scentsy I believe vicki was the lady’s name who told me information about the scents. I selected Californian breeze which I can’t wait to try. Saw some lovely new pieces of furniture too. Look forward to my next visit”

Posted 3 years ago

“Visited the Ayr store today and received first class service thanks to David and Vicki. Only planned on buying one thing however as the prices were so good I bought lots. I absolutely love my new dining chairs. Ill definitely be back soon.”

Posted 3 years ago

“Thanks to Vicki and David at the designer room clearance store in Ayr for the great service this morning.”

Posted 3 years ago

“BEEARE!! Absolutely shocking company and service. Took 5 months for delivery after being told it would be 8 weeks. No correspondence during that time to update me and won’t answer emails. When it eventually turned up I was given 24hrs notice of delivery. When it was delivered it was not set up or put in place. When I got home and put it together I discovered the end chair was not a finished end but had black cloth and brackets. There was also a missing cushion. I called to advise and was fobbed off and getting no response to email. I’m guessing they have their money so tough. I also contacted them to voice my concerns on their social media, but was quickly blocked and still no response to rectify. Will never use them again.”

Posted 3 years ago

“I would like to thank the two young men who delivered my new dinning table on Tuesday about 6pm it was supposed to be delivered between 2pm and 4pm they gave me a call to say they were running late but they would be with me asap they also stayed within the guide lines due to the covid restrictions nothing was any bother to them to make sure I was happy so nice to see two very nice young men doing a great job thank you very much”

Posted 3 years ago

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The Designer Rooms is rated 2.6 based on 184 reviews