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The Koin Club Reviews

1.9 Rating 115 Reviews

19 %

of reviewers recommend The Koin Club

Company Reviews

1.9

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Koin Club 1 star review on 17th April 2023

Maureen Coverdale

The Koin Club 1 star review on 14th February 2023

The Koin Club 1 star review on 24th December 2022

The Koin Club 1 star review on 24th December 2022

The Koin Club 1 star review on 24th December 2022

The Koin Club 1 star review on 13th October 2022

The Koin Club 1 star review on 9th October 2022

Gheorghe L Serban

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As per others reading their reviews ordered the late Queens commentary and King Charles accession coins on day after her passind3 have phoned several times still no coins customer service must get there scripts from Hanns Christian Anderson so please hurry up”

Posted 1 year ago

“Yes have ordered a new king coin from them they in big demand I have sent emails to them but all that is our coustmer care team dealing with this but has happens no end to the end of the tunnel not happy with company at all”

Posted 1 year ago

“Don't BUY anything here it is a scam”

Posted 1 year ago

“Placed an order for the Queen Elizabeth II memorial coins, just after her funeral. So far nothing has arrived. I tried emailing them but no reply. DO NOT buy from these people, it’s a complete rip off.”

Posted 1 year ago

“I bought a silver prof coin from this company and after numerous emails chasing the delivery, I received a packet with both ends open and my ordered item is lost. I highly suspected this company is a fraud as they only sent me an empty packet. Never buy from this company again.”

The Koin Club 1 star review on 13th October 2022

Posted 1 year ago

“In 11.09.2022 I ordered some items from your site, order number: 160915, delivery method: next day delivery tracked(UK), in total of 76.92£ and until today 06.10.2022 I did not receive my item ordered. Nobody need to wait more then 25 day for an order. Do not buy from Coin Club, no Customer service by phone. I sent an email to cancel my order after 4 week, they wasn’t able to cancel my order, no refund yet.”

The Koin Club 1 star review on 9th October 2022

The Koin Club 1 star review on 9th October 2022

The Koin Club 1 star review on 9th October 2022

Posted 1 year ago

“I didn't receive the four coins of Queen Elizabeth II which I ordered weeks ago. The coins were paid for. So we're are my coins? Joy Illingworth”

Posted 1 year ago

“Promised my delivery 3 to 5 days still waiting 2 weeks on with no email to confirm when I will receive what I've paid for. Read one email sent by staff which stated items out of stock. But still trading selling goods they don't have. . Very poor. When you find one page which states this company has folded. 1 star given I wouldnt give you that. Treating customers this way taking ££ we are your bread and butter and this is nothing more of deceat. Shameful.”

Posted 1 year ago

“Order a coin on 10days again and still don't have it. 3-5 days, Understanding on weekends and bank holidays etc... but taking the p*ss. May take up a refund with PayPal”

Posted 1 year ago

“Ordered Queen Eluzabeth coins 1 King Charles first day cover And 1 £5 Platenium coin on 10/9/2002 now 20/9/2022 was told 3/5days Delivery took money straight away not even told have been dispatched sound dodgy will NOT be buying from here again or recommend them to anyone sound Fake”

Posted 1 year ago

“Responded to an advertisement, in it it said order now ships tomorrow, week and a half later still not here. Yeah canceled subscription.”

Posted 1 year ago

“Tried 2 order a few times never goes though all details and card details correct,definitely something not adding up.”

Posted 1 year ago

“I don't understand,so many folks unhappy for various reasons,I've always had great service from koin club,it quite clearly gives info about subscriptions etc,my deliveries have always arrived on time,I have had one problem but customer service really went the extra mile to help,my latest three coins arrived on time yesterday,overall nothing negative to say,I'm happy to continue buying from koin club”

Posted 1 year ago

“I bought 2 coins from them and now I’m getting monthly shipments but didn’t subscribe at all for it. Now I’m being charged for coins I didn’t buy or even have in my cart. And the shipment code is saying that there was no order found. Is anyone else having this issue?”

The Koin Club 2 star review on 19th August 2022

The Koin Club 2 star review on 19th August 2022

Posted 1 year ago

“I read a lot of the reviews. My experience is the same. I cannot contact them. AT ALL. I've sent emails. No response. It's a scam. A sham. DONT BUY FROM THEM. They have, or they post they have all of these really nice coins. It's computer generated. There's NO CUSTOMER SERVICE. THEY SUCK. SOMETHING NEEDS TO BE DONE LEGALLY.”

Posted 1 year ago

“I didnt receive the Tutankhamun Coin after 11 days”

Posted 1 year ago

“Never received order. The company seems to be ifnoring all my follow-up emails. I just hope I can get my money back.”

Posted 1 year ago

“Never received my coin order number 2221 and the tracking number doesn't work at all”

Posted 1 year ago

“Waste of time, been waiting 5 weeks, try to contact them " more chance of speaking to the pope. Absolute con merchants”

Posted 1 year ago

“Try and return something, good luck! I bought damaged coins returned them with full postal tracking signed for delivery and they say they haven't received. A joke!!”

Posted 2 years ago

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The Koin Club is rated 1.9 based on 115 reviews