The Koin Club Reviews

Name: The Koin Club
Rating: 1.75

1.8 Rating 175 Reviews

17 %

of reviewers recommend The Koin Club

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Metrics

1.8

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Koin Club 1 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give one star I would. Missing a coin for my collection after weeks of backwards and forwards they finally agreed to send me the missing coin. They sent the wrong ones they also sent me a new collection that I didn’t order. Now two months after raising the missing coins and emailing every single day. Messaging through Facebook they totally ignoring me do I have an incomplete set I’ve paid for and two new coins I don’t want”

The Koin Club 1 star review on 17th April 2023

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Posted 2 years ago

“I placed an order and subsequently emailed them (as there was no phone number listed for them). It is now 12 days later and I have still not had a response from them! I have followed up with subsequent emails AND sent them messages on Facebook. In the time between originally emailing them and following up with subsequent emails, I have received my order but it is damaged. I've raised this with them but am yet to receive a response. A completely ignorant company! Avoid Avoid Avoid!!!”

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Posted 2 years ago

“Orderd 3 disney bills. Price 25 eu.ok.shipping 9 eu. Expensive butt ok. Importtax 28 eu because site is not registerd in the EU. NOT OK. Final price 62eu for priced 25”

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Posted 2 years ago

“They keep sending duplicates for the collection I ordered. Contacted them multiple times on this. Told to send them back, however, their label site doesn't recognize U.S. addresses. They also said each coin would be $9.99 plush shipping, when in fact each coin is $40 plus shipping. They are a nightmare to deal with. I don't think I will ever get the collection completed.”

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Posted 2 years ago

“I've ordered a number of coins as part of series. They've delivered some but not all and have sent duplicate coins on no fewer than 3 out of 14 orders. Customer service is not very responsive and yields nonsense answers. No value to contacting them at all. Their online account information is also unreliable. At this point, I'm not sure that I'll ever complete my collections since my subscription for one has just disappeared from my account. Not really worth the trouble. Stay away.”

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Posted 2 years ago

“I made an order by number: 14802 in 19 Dec 2022, I did not receive it till now, send them many emails & they keep saying that we shipped it. I asked for a tracking number but they did not provide me a valid one, I asked for a refund or to resend it again but that never happened. It is a really Horrible experience, they are a scam now so do not buy from them”

The Koin Club 1 star review on 14th February 2023

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Posted 2 years ago

“After sending endless texts to say I hadn’t received goods and eventually asking for a refund I ended up reporting the problem with the bank. After being a long-term customer I will not be recommending this company in future”

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Posted 2 years ago

“Ordered from them weeks ago and still haven't received anything from them. Customer service is unresponsive and I am unable to track the shipment with the information they provide. Can't access an account either. Watch out for them.”

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Posted 2 years ago

“😡😡😡😡😡 ABSOLUTE SCAM. DO NOT BUY FROM THEM. I bought a few items from here on the 24th of Nov, now it is the 24th of Dec. I bought the "Celebrating the Life of Her Majesty Queen Elizabeth II". I have not recieved most of my items. Additionally, it said that I had paid for a monthly subscribtion when I hadn't. They took the money from me. I did not look at reviews before purchasing my items. Now I deeply regret it. It is a complete scam and a waste of my time and money. They should be ashamed of themselves for blindsiding their customers. Their items are about rememberence and commemoration but they do this to their customers. What a disgusting thing to do. When I sent an email to them, they did not reply at all.”

The Koin Club 1 star review on 24th December 2022

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Posted 2 years ago

“One star is too many for these. I ordered a few coins as Christmas gifts at the beginning of December. I was promised (guaranteed) delivery within 5-7 days. I waited 2 weeks before I got in contact with them. They didn't reach out to me to advise me of late shipping or anything. Had a conversation via email with someone who failed to inform me of when delivery would be. Eventually she admitted she can't guarantee delivery before Christmas anymore... I then get notified that today...after 3wks of waiting.. they have shipped my order. I then get an email telling me that one of the items I ordered is no longer in stock.. I paid for it 3 weeks ago with no information of it being out of stock.. I am then told i will receive a refund within 7 days.. leaving me no time to get a replacement. I will never use this company again. Terrible experience”

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Posted 2 years ago

“Absolutely rubbish would definitely not recommend”

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Posted 2 years ago

“Well I have to keep contacting you about my order then about 2 weeks ago you told me it was out for delivery I'm not happy with your service feel like I'm being constantly lied to I would like my money refunded”

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Posted 2 years ago

“Bad customer service, delivery never arrived, poor communication, still waiting for refund”

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Posted 2 years ago

“The worst company you order the coins take the money and they never send. You cannot email or call them. Everything is false. Do not order anything. I ordered coins is September and I still did not get it.”

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Posted 2 years ago

“I ordered a selection of coins in September. When they didn’t arrive I asked what was happening I was told to look at the website and be patient! I have since found out that 4 of my 5 coins are available but they won’t send them to me until the 5th is in. I bought them as Christmas presents and it’s not looking likely that I will get them. What ever you do DO NOT BUY FROM KOIN CLUB”

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Posted 2 years ago

“Bad experience!! I still have not received the coins i ordered back in mid September. These people are a bunch of serial scammers. So I will be writing to the Dorchester Police to investigate their fraudulent business activities”

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Posted 2 years ago

“I ordered and paid for the King Charles coins in September,was told del beg of October , then the middle of oct, then the end of oct . Then the beg of nov as it’s now nearly the end of nov and still no coins and no contact from them .”

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Posted 2 years ago

“I ordered Queen Elizabeth U.K. coins but you sent me New Zealand coins!!!”

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Posted 2 years ago

“I ordered from them coin and never get my money back nor coin !!! They are fraud and cyber criminals!”

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Posted 2 years ago

“I have ordered two items from you have received one but not the other can you please tell me when my order will be sent to me I've waited long enough”

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Posted 2 years ago

The Koin Club is rated 1.8 based on 175 reviews