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The Koin Club Reviews

1.9 Rating 117 Reviews

19 %

of reviewers recommend The Koin Club

Company Reviews

1.9

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Koin Club 1 star review on 17th April 2023

Maureen Coverdale

The Koin Club 1 star review on 14th February 2023

The Koin Club 1 star review on 24th December 2022

The Koin Club 1 star review on 24th December 2022

The Koin Club 1 star review on 24th December 2022

The Koin Club 1 star review on 13th October 2022

The Koin Club 1 star review on 9th October 2022

Gheorghe L Serban

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure why there are so many reviews complaining about the subscription service. When I signed up, it was clearly stated that I would have to cancel or be auto enrolled onto the membership plan. The only downside is that you have to call them to cancel, rather than press a button, so maybe that's why people are finding it difficult. I kept my subscription and have almost finished my 2nd Disney Classic collection for my daughter to inherit.”

Posted 5 years ago

“I ordered one item only. Payments are being taken from my account, for full set, which I never ordered. BEWARE. Don’t order online. Call and advise them one item required only, and ensure you cancel any future items in sets.”

Posted 5 years ago

“I am very happy with my products and how fast the delivery was. I do not work for Koin club and so can only tell other my experience. I would recommend them to all after the great service I received. I only looked at the reviews after my purchase so it worried me but must say what a great experience I received and recommend to all. 5 out of 5 from me.”

Posted 5 years ago

“Sent poor quality coins. Did msg them on Facebook but they was not interested. Also commented on a post with photos of damaged coins and my comments got deleted 2 times. Then they bloked me from msg them or comments on there posts. Avoid. Stick to royal mint or pobjoy. Don't waste cash on these cowboys”

Posted 5 years ago

“Not happy with condition of coins when arrived. Told there not proof but there also not coins. Id rather pay more and have the coins untouched and in capsules. Not happy.”

Posted 5 years ago

“Ordered a single Winnie the pooh coin and when offered the chance to buy the whole set I said no just the single coin. Today I found out they had set up a reoccurring payment and took my money anyways.”

Posted 5 years ago

“I ordered the Marvel Medal, but didn't want the rest of the set so I called and cancelled and the person on the phone was so rude! I couldn't believe the service!”

Posted 5 years ago

“The quality of the product is superb, as is the customer service. I can honestly say, having bought similar items, of a much lower quality elsewhere, that the Koin Club products are value for money. Customer service is also very important and I have nothing but good things to say about how this company operates. Superb.”

Posted 5 years ago

“Great service really love my products”

Posted 5 years ago

“Poor customer service, poor products, & the 5 star ratings being left by company, since they been made aware of the previous bad reviews, & sending emails asking people to give good reviews on here & feefo.”

Posted 5 years ago

“Infinity marvel collection is fabulous. Great efficient customer care, couldn’t ask for better. Enjoying my collection immensely. Thank you koin club.”

Posted 5 years ago

“The koin club is wonderful, and has lots of amazing collections”

Posted 5 years ago

“Marvels Infinity War Collection is superb! The customer service team is beyond fantastic, and really care about their customers. 5/5”

Posted 5 years ago

“Fantastic customer service”

Posted 5 years ago

“Infinity war coins, Iv seen better quality marvel coins on Ebay, the whole secret 999 club is a joke especially as there letting in customers from another collection, just so the can make more money out of the so called specials for the club. Should of stayed to the original loyal 1st 999 collectors only, as originally set up for. & the so called customer service, only respond to certain customers quickly others have to wait, to much favoritism, Especially form the so called Nick Fury on the 999 club, when people say it as it is, he gets threatening, & dont get me started with the special treatment of people getting items not on 1st come 1st serve basis.”

Posted 5 years ago

“My whole experience with the koin club has been a pleasant one. Good communication, easy to set up and decent quality products. No complaints here.”

Posted 5 years ago

“I am disgusted that a company can take money out of an account that was not set up to pay from, having been charged £19 for 3 coins that have gone to the wrong address, so I am out £18 and No coins. Having spoken to the owner is not bothered the amount came out of palpal its my fault that the address is wrong. If they send the coins out and if you want to receive them then pay but no they take the money first. I am not saying this is wrong but like now I am disabled and struggle as it is I have no coins and down £18 this has really upset me and caused a lot of stress as you can imagine when you have to watch what your spending, so just a big thank you to coin club for knowing how to treat there customers please share everyone has people need to know what kind of club they are getting in involved with and make there own decisions.”

Posted 6 years ago

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The Koin Club is rated 1.9 based on 117 reviews