“I have sorted out my problem with koin club and l will be buying coins again from them and had a nice chat with them and had it explained to me about the lack of staff thanks for your help and support and guidance over the matter”
“The website is not clear at all that when you buy you are authorising and setting up a subscription, the website is also buggy and you can only cancel via telephone, all stinks of a dodgy company in my opinion”
“Avoid they take money out as they please..if you subscribe to something there should be a direct debit payment dat and it should stay on that date yet so far they are taking payment out any dates they choose”
“No slaming them down but when they sell 0.5g of 24k gold for £99 +£5 post when only worth £33 at gold prices and a set off 12 so you pay £1248 but they are only worth £396 wow they know how to rip you off”
“Avoid this company, money taken from my account for offer coins, no email confirmation receipt and no coins delivered.
Still waiting for Koin Club to respond!”
“Ordered a Stormtrooper coin. Got Storm from Xmen. Complained, told to return it via the fee post link. Sent via recorded delivery at own expense. They disputed receiving it in their warehouse despite me having the proof. Spoke to a staff member, advised correct coin would be sent. That came, was spelt "Stormtroopep" not stormtrooper.... Complained again, advised 3rd coin would be sent free of charge. That came.... Was Storm from the Xmen... Complained a 3rd time, told a full refund would be issued in 5 working days. Been 2 weeks now and nothing. I wouldn't use this company again even if I were paid to do so.”
“I ordered about a month ago for my mother in law and still haven't received my coin. suddenly the design is "on back order" with no context to what that actually means. i only paid £4 so luckily i wasnt scammed out of alot of money, but seriously stay away”
“Absolutely shocking, ordered on the 19/10/2020 still nothing has come and were in December. If you want ripping off then go right ahead otherwise stick to royal mint I wish I would have”
“BEWARE! As soon as the have your payment details they will take money as they like. They will then claim you subscribed. If they send you a coin, you can return it but they won' refund the postage even if it's their fault. If they were the last coin supplier on earth I would rather stop collecting than buy from them again.”
“Horrible company should be shut down ordered coins three months ago..got all sort of excuses asked them to cancel coins as no longer wanted plus the financial circumstances, horrendous lying customer service told me I would be refunded then sent the cound out and charged me..please STAY AWAY TOTAL RIP OFF ..DONT LOSE YOUR MONEY ON THESE WORTHLESS COINS !!!”
“I ordered two months ago and despite numerous emails to them and replays from them saying my order is on its way, I still haven't received it. They also let me pay extra for fast delivery. Why not be honest with customers instead of conning them.”
“AVOID THOS COMPANY ARE HORRENDOUS AFTER SENDING NUMEROUS E MAILS TO CANCEL AN ORDER I PLACED TWO MONTHS AGO THEY STILL CHARGED ME..ITS BEYOND STRESSFUL STAY AWAY FROM THIS COMPANY OVERPRICED AND CUSTOMER SERVICE IS APPALLING !!!!”
“just had delivered the thank you key workers coin ,I have never seen such a cheap tatty coin in all my life and were the the hell is Samoa sounds like a made up country .will never buy such cheap rubbish from this club again”
