“Terrible customer service ordered coin 4 days ago sent 3 email not a response to let me know when coin dispatched still waiting on reply took my money but don't reply shocking!!!”
“I can't understand the negative reviews. I have used the Koin club a lot. They are efficient, helpful and friendly if you need to talk to them, easy to get through on phone. The collections are really lovely quality. I recommend them and will continue to collect. Amy”
“Tried to order 2 items from my 'basket'......attempted to pay, has took money from my Card but items still in 'basket' and 'order history' is clear. Annoyed to say the least.”
“Ordered my first set of coins by instalments. Was told only 4.999 made. Pack says 9.999. Also I thought they were actual coins but they are not. Got 2 so far so don't want to cancel but am disapppointed. Have also read the koinclub is up for sale so worried I may not get the set I've started.”
“I ordered a star wars coin collection cost £79 they took my money from my account but never sent the coin collection I ordered it 2 weeks ago I sent an email but it was ignored”
“So i had a issues with this company and in there defense there customer service is great i had put a order in for a grandad keepsake and i had duplicate payment and had no email confirming my order but once i had contacted them they told me there having problems with the system and max who was a great help told me my order had been packaged and sent and i would receive my refund for my duplicate payment within 5 working days.
So i noticed they have a few negative reviews with the same issues but i would recomend them 100% there website has a amazing selection great prices they ship worldwide i live in spain so this was great there customer service is fab too so for anyone in doubt i would give them a go.”
“Whole range of issues whilst ordering. Taking double payments then claiming that they can do nothing to refund me until I provide them with details that even my bank couldn't tell me. Complained via Facebook messenger and was told I would be updated. I was left to constantly chase them. Now to find out that I have been blocked from contacting them. Absolutely disgusting behaviour. 1* is being incredibly generous for the awful service I received.”
“I had signed up to the subscription when the first payment left my bank I called the koin club on the 0330 number without hesitation they cancelled my subscription I recieved an email instantly to say it had been cancelled so no hasels. People are quick to leave bad feedback not so quick to leave positive feedback. My experience has been great.”
“Money taken from my account,phoned them,i was told i had signed up to the subscription (i thought id just bought a coin on Facebook).....asked for refund and to un-subscribe..was told "No sorry,cant refund,as another coin has already been posted"........over a week later,still no coin.....Avoid this company!!”
“I joined the kion club and bought a set of icons,that where sent quickly,and found thay were wrapped in very securely,and for the service was very good and friendly,and I was very pleased with the conspiracy that are brilliant in mint condition,the service is excellent,and I have no problems in buying more coins from them.”
“It's a shame because the product is actually quite decent. However they trap you into a subscription service which isn't clearly stated on their website (I couldn't find any trace of a subscription upon purchase at all) and they make it very long winded for a simple refund and cancellation claiming "security reasons" which is nonsense. Would NOT recommend it's not worth it.”
“Not sure why there are so many reviews complaining about the subscription service. When I signed up, it was clearly stated that I would have to cancel or be auto enrolled onto the membership plan. The only downside is that you have to call them to cancel, rather than press a button, so maybe that's why people are finding it difficult.
I kept my subscription and have almost finished my 2nd Disney Classic collection for my daughter to inherit.”
“I ordered one item only. Payments are being taken from my account, for full set, which I never ordered. BEWARE. Don’t order online. Call and advise them one item required only, and ensure you cancel any future items in sets.”
“I am very happy with my products and how fast the delivery was.
I do not work for Koin club and so can only tell other my experience.
I would recommend them to all after the great service I received.
I only looked at the reviews after my purchase so it worried me but must say what a great experience I received and recommend to all.
5 out of 5 from me.”
“Sent poor quality coins. Did msg them on Facebook but they was not interested. Also commented on a post with photos of damaged coins and my comments got deleted 2 times. Then they bloked me from msg them or comments on there posts. Avoid. Stick to royal mint or pobjoy. Don't waste cash on these cowboys”
“Not happy with condition of coins when arrived. Told there not proof but there also not coins.
Id rather pay more and have the coins untouched and in capsules.
Not happy.”
“Ordered a single Winnie the pooh coin and when offered the chance to buy the whole set I said no just the single coin.
Today I found out they had set up a reoccurring payment and took my money anyways.”
“I ordered the Marvel Medal, but didn't want the rest of the set so I called and cancelled and the person on the phone was so rude! I couldn't believe the service!”
