“As per others reading their reviews ordered the late Queens commentary and King Charles accession coins on day after her passind3 have phoned several times still no coins customer service must get there scripts from Hanns Christian Anderson so please hurry up”
“Yes have ordered a new king coin from them they in big demand I have sent emails to them but all that is our coustmer care team dealing with this but has happens no end to the end of the tunnel not happy with company at all”
“Placed an order for the Queen Elizabeth II memorial coins, just after her funeral. So far nothing has arrived. I tried emailing them but no reply.
DO NOT buy from these people, it’s a complete rip off.”
“I bought a silver prof coin from this company and after numerous emails chasing the delivery, I received a packet with both ends open and my ordered item is lost. I highly suspected this company is a fraud as they only sent me an empty packet. Never buy from this company again.”
“In 11.09.2022 I ordered some items from your site, order number: 160915, delivery method: next day delivery tracked(UK), in total of 76.92£ and until today 06.10.2022 I did not receive my item ordered.
Nobody need to wait more then 25 day for an order.
Do not buy from Coin Club, no Customer service by phone.
I sent an email to cancel my order after 4 week, they wasn’t able to cancel my order, no refund yet.”
“Promised my delivery 3 to 5 days still waiting 2 weeks on with no email to confirm when I will receive what I've paid for. Read one email sent by staff which stated items out of stock. But still trading selling goods they don't have. . Very poor. When you find one page which states this company has folded. 1 star given I wouldnt give you that. Treating customers this way taking ££ we are your bread and butter and this is nothing more of deceat. Shameful.”
“Order a coin on 10days again and still don't have it. 3-5 days, Understanding on weekends and bank holidays etc... but taking the p*ss.
May take up a refund with PayPal”
“Ordered Queen Eluzabeth coins
1 King Charles first day cover
And 1 £5 Platenium coin on 10/9/2002 now
20/9/2022 was told 3/5days Delivery took money straight away not even told have been dispatched sound dodgy will NOT be buying from here again or recommend them to anyone sound Fake”
“I don't understand,so many folks unhappy for various reasons,I've always had great service from koin club,it quite clearly gives info about subscriptions etc,my deliveries have always arrived on time,I have had one problem but customer service really went the extra mile to help,my latest three coins arrived on time yesterday,overall nothing negative to say,I'm happy to continue buying from koin club”
“I bought 2 coins from them and now I’m getting monthly shipments but didn’t subscribe at all for it. Now I’m being charged for coins I didn’t buy or even have in my cart. And the shipment code is saying that there was no order found. Is anyone else having this issue?”
“I read a lot of the reviews. My experience is the same. I cannot contact them. AT ALL. I've sent emails. No response. It's a scam. A sham. DONT BUY FROM THEM. They have, or they post they have all of these really nice coins. It's computer generated. There's NO CUSTOMER SERVICE. THEY SUCK. SOMETHING NEEDS TO BE DONE LEGALLY.”
“Try and return something, good luck! I bought damaged coins returned them with full postal tracking signed for delivery and they say they haven't received. A joke!!”
