The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,289 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's your website,you cannot navigate it as its hypersensitive so you're trying to scroll but the barest tip & it goes into something you haven't wanted to. It's highly annoying”

Helpful Report

Posted 3 years ago

“Placed an order on the 16th Nov , was meant to be delivered on the 22nd Nov, the money for the order was taken from my bank on the 22nd of Nov , but still no delivery , customer service awful , none the wiser on when il get my order , advent calendar's were part of this order , all other companies ive ordered from have been no issue. I think its time to try and get a refund, or contact my bank, especially after coming across a face book page called rip of the range , bit of an eye opener .I won't ever use the range again that's for sure”

Helpful Report

Posted 3 years ago

“I placed my large order on 30th October and it is now the 3rd December 2021 and it has not Arrived, not even been dispatched. I had an email saying it was delayed but all the stock was there for me, then I later had an email saying half my order is not in stock, hey will refund me but no sign of a refund. I have tried numerous times to phone and send a message through Their website to no avail. They have taken the money and had it for over 30 days. This is the WORST customer service I have ever encountered. I would not order from them again.”

Helpful Report

Posted 3 years ago

“Absolutely useless the WORST company I've dealt with. Placed an order on 21/11 which said arrival by the 29th. I'm sitting here on 2/12 and it hasn't even been DISPATCHED, I've heard nothing from them and they are ignoring my emails / messages asking for an indication of when I might get it. Going to see if I paid by PayPal I guess but part of my order was a birthday gift for yesterday.”

Helpful Report

Posted 3 years ago

“My 1st time ordering online at the range!never again,it's still not arrived 3wks on!!i email them,they say 7-10 days every time!!!I have never experienced like this with any company before,it's appalling and it is a small Xmas order..just keep getting fobed off all the time...wish I had gone in store now....maybe they might arrive for next Xmas 😠avoid this company for online sales!!!”

Helpful Report

Posted 3 years ago

“Order Details Order Date: 17th Nov 2021 Order Number: W9324719 A very unpleasant experience! If I could leave MINUS stars I would. The delivery service is the very worst I have had the displeasure to experience. I ordered items from China and Australia at the same time and they have all arrived. Has The Range delivered yet? NO! Have they contacted me with a valid and believable reason for the delay? NO! Have their Customer Service team been of any real assistance? NO! I would advise that anyone contemplating buying online from The Range NOT TO DO SO. Will I ever shop at The Range store itself? YES! BUT NEVER AGAIN ONLINE!”

Helpful Report

Posted 3 years ago

“Ordered my order 1 month ago and can't get rhoughtoanyone at the Range. It's all automated. First and last time that I order from there. Absolute joke of a company!!!”

Helpful Report

Posted 3 years ago

“I would like to submit a complaint about the manager of your Range Store in Maynooth in Ireland. We visited the store on Sunday the 28th of November between 5pm and 5:30pm. We went to buy an item which had a displayed price of €9 and some cent. When it scanned at the till it was twice that. We queried it because the price was displayed on the shelf at the lower price. The assistant went to get his manager and she said that no it was the more expensive price and we said that it had the lower price displayed. The price however in the end was not the issue and the store manager was the issue. She just said to us very rudely well do you want it or not? Then we said no we want it at the cheaper price, and she said right I'll void it and walked away without another word while we were still trying to speak with her. We tried to follow up speaking with her at the till as she had rudely walked away in the middle of the conversation already. My daughter asked her was she the only manager available and if she was the overall manager of the store and she said yes. She then waved her hand at us, saying "I don't have time for this" and walked away in the middle of my daughter trying to speak to her in front of everyone at the tills. She wouldn't even tell us her name and we had to ask the assistant on the till who informed us that her name was Rachel. I cannot believe your staff let alone a manager would treat customers so disrespectfully, to just walk away in the middle of a customer trying to speak with them. She was the rudest person I have ever had to deal with in a shop. She certainly should not be a member of your management team, or working in any role dealing with customers for that matter. The store was not even overly busy at the time. In all my years of working, if I had ever spoken to a customer that way or treated a customer in that manner I would have been fired. It is completely unacceptable to treat anyone in such a manner let alone a paying customer.”

Helpful Report

Posted 3 years ago

“Delivery - due for 17th November and still no sign of it, customer service very unhelpful and cut you off. Emailed but get standard replies about delays. Do not recommend ordering online from this company at all.”

Helpful Report

Posted 3 years ago

“Never will I order from this company again, the return policy is ridiculous, I have been on the phone for over an hour cause I have to authorise a return before I can return products?!. Or take it to a store but only once there scanned will they know if I can return them to store or not?!. So do I travel all the way to get told no you can’t return them. Or I can lay out of my own pocket to send back with tracked delivery and the box is huge so going to cost me a fortune to return, very frustrating and I won’t order again no chance!”

Helpful Report

Posted 3 years ago

“Stayed home for delivery never turned up very poor service thinking of canceling order don't buy from range again”

Helpful Report

Posted 3 years ago

“Same problem as everyone else ordered parcel 12th nov got an email a few days later to say it was delayed. Not heard anything since, I’d cancel order if I could get through to them! First time shopping with them, never again.”

Helpful Report

Posted 3 years ago

“Ordered on the 3rd. Never came, gave them til the 19th where I canceled my order. Now its the 26th and no refund as it wasn't actioned. Pure incompetent. The worse, ever.. for years.. customer service”

Helpful Report

Posted 3 years ago

“14 APRIL ORDERED TABLE AND SIX CHAIRS.TOLD IT WOULD BE DELIVERED IN BEGINING OF JULY. .THEY CANCELLED.THAT DELIVERY. WE ACCEPTED THEIR REASON,BECAUSE OF THE TROUBLE IN IRAQ, SO GOODS COULD NOT GET THROUGH..GIVEN A NEW DATE .THE DATES WHERE CANCELLED 15 TIMES. THE REASON DIFFERENT EACH TIME.THEY HAD THE CHAIRS BUT NOT THE TABLE, WHEN WE COMPLAINED STRONGLY THE GENT.JOHN SAID HE WAS SORRY ABOUT THE DELAY BUT WE WOULD DEFINITELY GET IT DELIVERED, DATE GIVEN FOR THAT MONTH. GUESSED RIGHT,IT DID NOT ARRIVE .RANG AGAIN ,THIS TIME TOLD IT WAS OUT OF STOCK. THIS WAS END OF NOVEMBER. THEY CANCELLED 15 TIMES IN TOTAL.THEY TOLD US WE COULD CANCELL BUT WE WOULD MOST PROBABLY HAVE TO WAIT WITH ANOTHER COMPANY. AFTER 8 MONTHS,NOT DAYS 8 MONTHS. WE WHERE SO CONCERNED WE WOULD NOT HAVE A TABLE FOR CHRISTMAS,WE HAD TO CANCEL.WE ORDERED ON LINE AND HAD THE FURNITURE DELIVERED WITHIN A WEEK. NO APPOLOGY OR RECONPENCE FROM RANGE. I AM TAKING THIS FURTHER. IF WE KEEP LETTING THESE RETAILORS GET AWAY WITH IT. THIS DISGUSTING SERVICE WILL CONTINUE. DON'T EXPECT A GOOD SERVICE FROM RANGE. THEY ARE ALSO STRANGERS TO THE TRUTH”

Helpful Report

Posted 3 years ago

“I have been waiting 3 weeks for my parcel to be dispatched, takes so long to get through on the phones. Only get automated responses online. No one replied to my message on Instagram or Facebook. I was told 7-10 days wait. Still says processing. I've ordered things for Christmas. Very dissatisfied. Goodness knows when I will finally get my parcel!”

Helpful Report

Posted 3 years ago

“Ordered on 5th Nov saver delivery (3-5 working days). When chased, I got an automated response to say now between 7 and 10 working days. It has now been 14 working days and not even despatched yet. No one is getting back to me on these deliveries. Very very poor customer service and delivery. Won't order from here again.”

Helpful Report

Posted 3 years ago

“Ordered from the Range 11th November, followed up on my order 17th November and was told it was due for delivery that day but they were behind so would most likely be Monday 22nd. Still not received, so followed up again today 25th and was told yet to be despatched !!! when questioned I was told they can't ship all the orders at once they don't have enough drivers - what an absolute shambles. I was also told I can cancel my order at any time, but having seen all the poor reviews I am worried about receiving a refund. Certainly won't be ordering on Range Website again.”

Helpful Report

Posted 3 years ago

“Let me starts off by saying I am 21 and I’m a small girl, I ordered a bed and no where did it say it is only going to be delivered to the front door. I live alone and I live on the 10th floor, I also work from home. So when the driver called and said he was outside I asked him to please bring it inside, he said no, and proceeded to say it is only 24 kg you’ll be able to lift it no problem. After begging the delivery driver that I won’t be able to carry this bed to my flat he offered to send it up in the lift, let me just say it took me 10 whole minutes to drag this box across 10 metres to my flat. If it said anywhere it would just be curbside delivery I would not have purchased. I looked at the box and the box had the correct name of the item and to me who doesn’t know much about beds looked fine as the name matched the bed I ordered. I paid a handyman to put the bed together just to find out when he put the mattress on it was the wrong size. They sent me a small double instead of a standard double, on every piece of paper sent with the bed the measurements matched a standard 4’6, but the bed measured 4ft which is a small double. Also the bed looked very different to the photos, when I spoke to customer service she said the photos don’t show the stitches on the headboard and I said the whole side of the bed is completely different to the photos and she said well that’s just the photos being wrong then. I asked for the bed to be collected whole and she said I’ll have to take it apart and bring it downstairs for collection. I then called the range and said I physically can’t take the bed apart myself and they said that they will arrange a delivery with a different courier and I will receive an email within 72 hours with a date. I asked to speak to a manager to confirm this so I could cancel the collection with the other company and the adviser said he will get a manager to call with me to confirm. I never received a call or an email with a separate collection time. I called back the other company and said if they want me to bring a bed down which I will have to bring down in 3 or 4 separate parts they will have to come either after 1:30 which is my break or after 5 or between 8 and 9 am or on a Saturday or Sunday- giving more than enough options. The adviser said she will pass the information over to the driver to make sure they come at a time when im available to bring this bed down. Anyway, I got a call around 12pm saying I need to come downstairs with the parcels, I said I cannot at the moment as I am working and asked if they can please either just come up to my front door or please come back at 12:30 or 5pm as I cannot leave my laptop unattended for more than 2 minutes as my system will log me out or I can miss a call. The driver said we’re both working and in the time we were on the phone I could’ve brung the bed down because he won’t be coming back today, I said when can he come again and he said same time tomorrow, I again repeated I cannot do the same time tomorrow as I will be working again and he said he doesn’t care. He said I can leave the bed in the lobby before I start work at 9 and I asked what if the parts get stolen or the whole bed gets stolen and he said it’s not his problem. I then called customer services and they said they cannot specify a time when the man will come tomorrow and I then asked to speak to a manager. The manager Karen said if I leave the bed downstairs and parts get stolen then it’s my own risk and offered no further help and was very condescending and rude, she told me to ask a neighbour for help and when I asked what time the delivery driver will come exactly in case I did want to ask she said she doesn’t know- so Karen? Am I meant to just knock at a random time on a random neighbours while your rude drivers wait downstairs and scream down the phone to hurry up? Sure. Let me just knock on a new neighbours door til one opens up and offers help - but would your driver wait this whole time? She then said why can I not tell my work a bed is being collected and I then said well Karen what time should I tell them so they can sort cover for a department I only pick up phone calls for and again she couldn’t even give me a time. As you can see unless you live with someone who is by your side 24/7 and also does not work then the range will not collect your items. This is Karen from Comfy living btw. These delivery drivers don’t even know what packages they are picking up or collecting, the guy said come downstairs there’s 4 packages and I said are you sure because I’ve got a collection for 4 items to which he said no come down and I said no check your list. I was obviously correct. Also these drivers are so unprofessional, the driver I had today stayed on the phone for 10 minutes arguing with me. Every email has been ignored by the range customer services - just overall a company that makes you do all the work even when they’ve sent a completely wrong bed. Seriously watch out”

Helpful Report

Posted 3 years ago

“Ordered from the range on 5th Nov. Today is the 24th & it still says processing! Customer service said delay of 7-10 days from order date, well that's been & gone. Disgusting that this company can take your money & continually fob you off. Xmas is approaching, I feel sorry for anyone looking to order for the occasion !!”

Helpful Report

Posted 3 years ago

“If I could rate this as zero I would. Ordered christmas items on 7th November due for delivery on 15th November. Still waiting for it. Order status says being processed. Customer service is none existent. They don't reply to any form of complaint. It seems alot of customers experiencing the same issues. Other customers stating the phone-line never gets answered, or when it does, you get some excuse and told to wait a few more days. Awful company. Would never use this store ever again!!!!”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,289 reviews