The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,273 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order for next day delivery.....4 days later it arrived. Contacted customer services, no apology...as always poor customer service. Not opened the items yet, but if they are faulty or not as expected i will take back to my store which is 5 minute drive from my home. Had the Range not been able to fulfil their delivery terms, the should let customers know and not charge £5.95.”

Helpful Report

Posted 3 years ago

“We have visited the Range in Sandgate near Folkestone on a number of occasions recently. ON the last visit the store was a mess. It has never been the tidiest store we have been in but this time it was dreadful. We have also found on every visit that their pricing of items is very bad. So many time there have been things we would have considered buying had they been priced. We will not be going back until we think they have improved. B&M and Home Bargains will be our port of call.”

Helpful Report

Posted 3 years ago

“Do not order large pieces of furniture from this store. The delivery driver didn’t care smashed it out of van onto road boxes all broken glass in side smashed and doors of wardrobe chipped. Spoke to 12 didn’t members of staff no one would do anything as we had to get rid of it. Who wants broken glass and damaged wood all over the house or driveway, especially when you run a business with small children asked for it to be picked up but no one ever came, more phone calls they blamed it on Covid and shortage of drivers could have taken weeks. So our fault REALLY But they take your money.”

Helpful Report

Posted 3 years ago

“Goods damaged. Poor customer service. Late delivery. The list goes on.”

Helpful Report

Posted 3 years ago

“Placed an order on line for hooks which they said were in stock and would be with me within 3-4 working days. They did not arrive and I received their "unprecedented demand" email. I asked it the hooks were in stock or not and received a reply telling me to check with my local store. I did this and the helpful lady checked stock at local and nearby stores. There were none in stock. Then she told me there were none in stock anywhere in the country due to a supplier issue. I tried to cancel my order on line but this is not possible so I then had to phone and wait ages for a response. Eventually, with difficulty, managed to cancel my order and I have been promised a refund back onto my credit card which I should get back in 5 working days. Why are these people selling items they do not have in stock? Great for their cash flow...”

Helpful Report

Posted 3 years ago

“Ordered items for delivery, wish I had read all the other reviews in hindsight, but the original delivery date was missed and I received an email saying it would be sent "soon". No further update. I emailed and received no reply despite waiting 4 days, I called and waited over 45 minutes to get through, only to be immediately put back on hold for another 30 minutes, whereafter I gave up. I tried repeatedly to call and found the same issue. I called Head Office and asked to make a complaint and they put me through to the same lengthy queue. When I finally managed to speak with someone, he advised he could neither accept my complaint nor check delivery...he could only cancel my order!!! Infuriated and now still without my items...I have cancelled my order. I was not given access to make a complaint and am contacting trading standards now as I can see from other reviews that this is fairly commonplace for this company. Absolutely disgusted - shockingly bad customer service. Please don't bother ordering online from them unless you want to waste a whole heap of time trying to get your item or your money back!!”

Helpful Report

Posted 3 years ago

“my order delivery supposed to be 11th of september but did not receive till now. I will see the supervisor tomarow again”

Helpful Report

Posted 3 years ago

“Customer service is shocking. If you buy anything online you'd better hope it's not damaged because it's impossible to get a return or a replacement item. Takes them a week to email you back and if you try and ring expect to be in hold for an hour. Useless. Very poor service.”

Helpful Report

Posted 3 years ago

“we picked up 2 christmas ornaments at the range paisley priced £7.99 each when we got to the cash desk we got charged £15.99 each. when we said the price to the assistant she called on someone to price them they shouted the price at £7.99. we asked to speak to management who appeared and said we have to pay £15.99.im sure consumer rights would say it has to be sold at the price on the shelf we have spent a lot over last few years in the range but left feeling angry especially the arrogant attitude from the supervisor we wont be using the store again.”

Helpful Report

Posted 3 years ago

“Very difficult to return items, communication very poor and won't give me the address to return item.”

Helpful Report

Posted 3 years ago

“The staff were very helpful and good quality products. Emily in particular was very helpful and friendly. Thank you Emily.”

Helpful Report

Posted 3 years ago

“At the start of October, I tested positive for Covid. My mum purchased a bag of Hay from the Range. We usually get our hay from there and I was running low and needed some for our guinea pigs. Unfortunately, I discovered one of guinea pigs chewing a white stone. On closer inspection of the bag of hay, it was riddled with sticks and many stones. This is an item they sell in their small pet food section on their website so in theory it should be safe for animal consumption. I called their customer service number where I was made to wait for 40 minutes. Eventually I was taken to a survey where I was asked to rate the service I had received and then I was disconnected without speaking to anyone. I won't lie, this frustrated and angered me because my time had been wasted. I then decided to email my complaint to them. Alison from the customer service team emailed back and asked for further details and that the range would like to send two bags of hay to me. I gave over the information they were asking for and also asked that this be looked into properly, I didnt want any one else's animals to come to harm from a product that was unsafe. I didn't hear anything back so then I emailed again. Alison came back to me and assured me that my details would be passed to the appropriate departments. I have heard nothing since, no outcome, no replacement hay, nothing. I have given them plenty of chances to reply but frankly they do not care about their customers and they do not care if they are selling products that are harmful to animals. This was something that could have been dealt with respectfully by both parties but instead they decided they would prefer to ignore the customer. I was in a vulnerable position where I had to rely on others to get items that our family needed, hay being one of them. I am now far beyond frustrated. I will no longer be shopping at The Range, their customer support has shown that they think very little of their consumers and I will not be lining their pockets with another penny. They have ruined my trust in them and their reputation.”

The Range 1 star review on 2nd November 2021

Helpful Report

Posted 3 years ago

“Ive given 1 for the lady runing the cafe upside.she deserves it.other than that toilets totally disgusting.no toilet paper.no soap.one lady even said she always has to clean it ever time.covid comes to mind.shape up and get cleaning”

Helpful Report

Posted 3 years ago

“Ordered a ladder from them and I'm still waiting 12 days later. They don't answer the phone and just send out standardized emails. Shocking service.”

Helpful Report

Posted 3 years ago

“DO NOT BUY A HOT TUB FROM THIS COMPANY . I spent £700 on a hot tub which broke after 3 weeks.I sent it to be mended and came back with the same fault it turned itself on at 3 in the morning. Yet again took another day of work for it to be collected. It is now sitting in my garage in its box as I have lost all confidence in this product. I have followers all protocol but they are refusing a refund.All in all it only worked for 3 weeks.it’s left me very frustrated and stressed and at the same time I’ve been going through chemotherapy... this was meant to be a bit of fun for my children !”

Helpful Report

Posted 3 years ago

“Very poor price points, Trade descriptions issues in Clearance area. I clarified prices with team members on the shopfloor as POS stated 50% off all marked clearance. At the till point when I politely asked the cashier why they weren't reduced I was met with a surely and rude attitude. She then walked off, shouted for a DM who didn't engage me just stropily and loudly said "I haven't got time to argue with anyone, just reduce it". I got the product but the service was horrible, leaving an unpleasant taste in mouth. If they are your brand ambassadors you have serious operational problems.”

Helpful Report

Posted 3 years ago

“Order code W7576356, I ordered a Riviera Wardrobe on 5th oct, when it was delivered by arrowxl I ask to open it in front of the delivery men which we discovered the mirror was broke so they took it back. I ordered a replacement it was meant to be delivered on 22nd Oct between 15:00 & 17:00 it never turned up, so I gave them one more chance, I had to phone on the 27thOct which I did. Customer services told me it was meant to be delivered on the 26th Oct then she found out the reason why, it was damaged again which I was fuming so I said enough is enough i want my money back, I can not believe it took three attempts to deliver one Wardrobe to one customer, how many others are going through the same problem absolutely crazy. Its sad but i will never buy from the range online again.”

Helpful Report

Posted 3 years ago

“I really fail to understand how you can run your compy the way you do ,the reviews tell you what you are doing wrong. My personnel experience I purchased a bed the delivery arrived 2 boxes missing the other 2 badly damaged refused to accept Phoned the Range to cancel order and have a refund..I was told to contact there supplier for a refund. That's not how it works you as the dealer are responsible for the item I paid you for. My credit card company are now dealing with it. I suggest to future customers stay away from online purchases with this company ,as you will be leaving feedbacks like this as so many have already done”

Helpful Report

Posted 3 years ago

“Waited 9 days and order still hasn't been dispatched. Customer service don't answer the phone. Want to cancel my order so I can shop elsewhere”

Helpful Report

Posted 3 years ago

“Atrocious service. I ordered furniture in September and then got an email saying it had been despatched and I can expect it on 21st September. Delivery did not arrive and when I contacted them they said it was through someone else here's there number. contacted 3rd party and it turned out they never had it and would send it once in. 6 weeks later and still no delivery just useless bs responses from the range”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,273 reviews