The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,130 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 5th November 2025

572

Anonymous

Anonymous // 01/01/2019

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“High quality product, great colour at a very affordable price with a professional outcome. I would highly recommend this product.”

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“Really happy with the quality and the colour. Application is easy and all the tools provided are great 😊”

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“The customer service is great. I have been very happy with my subscription to The Shade.”

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“It has been over 3 weeks since I first colored my hair using The Shade. The color has started vibrant and fresh, and the condition of my hair has stayed shiny and healthy, which is different to the supermarket dyes that I have been using for years. Really happy with the result so far. I also love the convenience of having regular deliveries so I don't need to remember to purchase each month!!”

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“I love this product so much. Most hair dye leaves my hair dead and dry, but the shade has left my hair feeling soft and amazing. The shampoo and conditioner provided is lovely. I have henna dyed hair now but that is so time consuming. I have started dying my regrowth with The Shade and the colour matches perfectly. Very happy with The Shade.”

The Shade 5 star review on 10th February 2021

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“I ordered the 4.5 shade and it is amazing! It is so easy use my husband actually did my hair for me. full coverage and awesome vibrant colour! Highly recommend using this. The light colour in pics is my natural hair colour.”

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“I am allergic to hair colour so when I came across Shade it has not got a multitude of nasties. I tested it out and it's so much kinder to my scalp. My hairdresser is impressed with the colour and how it holds. I'm also very impressed with the customer service and just recently my parcel went astray - no fault of shade, however they replaced it pronto. Very happy girl all round, highly recommend.”

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“Shade was true to its advertised contour., The quality compared to supermarket brands is amazing. The colour actually stays in longer than average brands . The best part of the shade is it’s I ingredients that are free from harmful chemicals”

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“Loved this product, colour is spot on, hairs nice and shining . Great value for money”

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“The colour turned out amazingly”

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“Great product especially if you have a few greys that are colour resistance Easy to apply and live getting all the necessary items to do my own hair Will be reordering”

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“You can imagine the cost of returning to my natural ash blonde from a dark burgundy and the laborious journey from orange to yellow to ash. Well growing the dark out slowly but decided to try The Shade colours to bring my dark back to a few shades lighter and I'm so happy with the results. It has avoided the ugly orange and yellow tones and left my hair feeling so incredibly healthy. It will take some time to get as light as I want but I am now so full of trust with these products that I'm happy to continue with my Shade subscription.”

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“Great to not think about remembering to have on hand. Fantastic coverage & colour!”

The Shade 5 star review on 2nd February 2021

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“My hair looks great and feels lovely. The easiest home colour i have ever used. The accessories are so helpful.”

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“I used TRIESTE – LIGHT GOLDEN COPPER BROWN -- love this color. The hair feels soft, silky, and smells good. Customer service is great, thanks. Would recommend everybody.”

The Shade 5 star review on 31st January 2021

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“Absolutely loved the formula, the free starter pack was awesome and very good quality. Perfect coverage on the gray hair and really easy. I might have chosen a litte too dark shade, but that's on me. Very much pleased with the whole process.”

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“Amazing colour, hair feels great afterwards and easy to use.”

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“Hi the colour that we picked is perfect and I love it and doing this is great and thanks to the team and I have told everyone about this my auntie getting it to”

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“Love the colour and the feeling of my hair after using this product. Doesn’t have that terrible hair dye smell either. The only downfall of this product is how long it takes to be delivered after your direct debit is taken out.”

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“Fantastic products! Very happy with the instructions and the colour. My hair feels amazing after being coloured and will be using the product again 😊”

The Shade 4 star review on 27th January 2021

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The Shade is rated 4.5 based on 2,130 reviews