The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,946 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025

Kate B

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

541

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately can’t give proper review as it turns out I am allergic to the product. Rash developed after I did a patch test as recommended. So I guess there is some kind of chemical still in the product. Not chemical free.”

Helpful Report

Hi Anne, Sorry that you had an allergic reaction. We are a low chemical formulation, not chemical free. We are free of the main irritants: Ammonia, PPD, Parabens, Phthalates often used in hair colour. Glad that you performed an allergy alert test. Wishing you all the best! The Shade team

“The colour was much darker than I expected despite putting in what I had used previously. It was easy to mix. The application was fine. It Covered most of the greys but not all. The shampoo and conditioner are hard to open once you are in the shower. I didn't see any difference from using a box from the supermarket. I wouldn't support a subscription but maybe a buy when you want it as I wouldn't normally colour my hair every 5 weeks.”

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“Great colour and healthy hair. An affordable express post option would be good.”

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“Definitely switching to coloring my hair at home with The Shade. I found that it's so much gentler on my scalp.”

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“Love my new hair colour. Easy application and looks amazing”

The Shade 5 star review on 4th September 2020

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“I loved that my 1st kit came with everything we needed including gloves, something to protect my clothes, a mixing bowel, brush, hair clips and even a little mat to sit the the bowl on! I cant wait to try a different colour”

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“I was impressed with the process from the beginning of the sale. Impressed with the detail in the package, nothing extra needed. The product was great to use, good on my scalp c and came up great!”

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“I love it as I was previously not able to use hair dye and had resorted to henna. This works so much better and covers my greys well. On me, a light brown is dark brown however. Oh well. I'm sticking with it and accepting dark brown, knowing I can use a bleach kit if and when I choose to do so. On a whole, I LOVE it!!! :)”

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“Fantastic. The colour is absolutely perfect. Delivery was great. Everything was included. It is 100 times better than the supermarket brands I've been using!”

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“Good quality product. Coloring is easy to use and I had no skin irritations. Lovely shampoo and conditions too. Nice packaging and color kit was very useful. Only one small gripe - would prefer a bottle over the sachets. Would love it there was purple shampoo and conditioner for sale. Fantastic product - well done.”

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“Absolutely fabulous & a must try - my hair was ashy blonde/grey & I wanted something warmer - look at it now The Shade is easy to use with a generous amount of product & gives you a colour with staying power.”

The Shade 5 star review on 2nd September 2020

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“Really happy with the results. I’ve had several compliments from people asking where I got my hair coloured and they are surprised that I did it at home.”

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“So easy to use , the colour is gorgeous, what a lifesaver during lockdown!”

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“Vibrant two toned colour. I love it! It’s safe, Doesn’t sting on application. Nice touch that cape, bowl etc are supplied with first order. Reasonably priced.”

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“I’m loving it”

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“Just love the results. My hair looks like it was professionally coloured and was so easy to apply. Highly recommend.”

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“Great product. Great price. Always arrives on time. Love it!”

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“Great product and perfect colour too. No eye watering chemicals and a really pleasant fragrance. Left my hair soft and shiny. Really thrilled with my order.”

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“I love the colour. So easy to use the shampoo and conditioner smells amazing.”

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“Unfortunately I have not received it yet . It was ordered on 10th August and dispatched on the 11th. I sent messages and email asking for date of delivery.”

Helpful Report

Hi Virginia, We have just sent you an email with Australia Post's reply to our enquiry to them about your missing parcel. While not conceding they have lost it, they cannot locate it. I will despatch a replacement parcel to you today. Really sorry for the inconvenience. The Shade team

The Shade is rated 4.5 based on 1,946 reviews