The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,946 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025

Kate B

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

541

Anonymous

Anonymous // 01/01/2019

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“Website fantastic and easy to use. Shipping was fast and efficient with great packaging. Equipment easy to use & directions easy to follow. Colour Shade is beautiful and vibrant.”

The Shade 5 star review on 31st August 2020

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“I've been using the Shade hair dye products for about a year now and would highly recommend them. The intial free hair dyeing kit is high quality and it's still in perfect condition now. the hair dye i find gives me complete, effective grey coverage without irritating my skin in any way and the monthly payment and delivery service as well as changing account details is really user friendly. five stars :)”

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“Very satisfied customer. Have used this product 3 times with great results. Hair and scalp look and feel healthy. Very happy with company, their consultancy support, their on time dispatching and subsequent delivery of product. Thank you.”

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“Quality is amazing. The shampoo and conditioner also leaves my hair really soft, healthy and shiny!”

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“The packaging, quality and smell of the product is outstanding. I love all the tools that are included which make it so easy to use, my only concern is that my hair seems to fade color with every wash and I can even see my towel stained after each wash.”

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“Loving how easy this has been to use. It’s so soft and gentle on my hair”

The Shade 5 star review on 30th August 2020

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“Pleasantly surprised by this product. Normally non-toxic hair dyes leave my hair totally brassy and this is the 1st one that gave me a great colour and covered my greys as well. So well done - great product!”

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“For someone like me with damaged,dry,frizzy curly type hair 🙃 it's hard to find a colour that works well (not needing 2 or more bottles) Wow is all I can say and Thankyou Shade no smelly colour when mixing in bowl, thick product. Covered my whole head,and if you mess up you have the pre oil and wipes to the rescue!!! All the other stuff in the trial pack offer was awesome too. I would recommend this product for all those who have difficult hair. Leaves hair feeling like you've just left salon. Recommend the shampoo and conditioner too leaves my hair like new again.. 2 weeks later and still amazes me..”

The Shade 5 star review on 29th August 2020

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“This is a really handy service to have during lockdown. Choosing my color and subscription was easy and the delivery was quick. Using the product was simple and I loved the result. My man thought it was my natural hair colour! I used the Capri blonde to pre-lighten my hair for purple hair and it worked an absolute treat, although I may go up a level for next time. My hair feels really soft and healthy. Thanks!”

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“The color I selected was much darker than presented in the photo advertisement. I have changed my color choice and will wait on the outcome of the next application to determine if I continue my subscription.”

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Hi Miriam, Sorry your colour result was darker than you expected. Please see this blog: https://theshade.com.au/colouring/my-colour-result-is-darker-than-i-expected-why/ If you need some assistance from one of our colourists, please don't hesitate to contact them here: https://theshade.com.au/colourist/ The Shade team

“What can I say! Great service, great products and I’m really satisfied. So glad I found the shade as my hair looks and feels so much better.”

The Shade 5 star review on 26th August 2020

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“Love this hair colour. I will not be using anything else!”

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“I found the experience good. I have stubborn grey so I followed your advice about using the extra developer once I did that and coloured my hair I had no grey showing. I would recommend your product.”

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“Loved my first box from TheShade...The colour Dark Ash Brown was perfect. Easy to use, no horrible smell, my hair felt great afterwards. And it came with all the accessories I could possibly need. Looking forward to my regrowth to do it all again 😆”

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“Easy to use, clear instructions, prompt delivery. I’ve never coloured my hair at home but due to current restrictions in Melbourne, my greys were out of control. I was very impressed with the package, service and product.”

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“I was really pleased with the quality of the product and the results. It seems on the face of it to be gentle and less chemical based and it has effectively colored my greys. As I have short to medium length hair, there is a lot of wastage with the color mixes, which seems to be a shame. But otherwise no complaints and very happy with the results.”

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“So happy with your product .love the smell and my hair is so soft amazing..It covers my greys completely and lasts for 6 weeks in time for the nxt delivery appreciated.😀😆😉”

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“I absolutely love this colour and love that is chemical free as I would normally spend $150 plus at a no chemical salon for the same result. Love it”

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“I have been using the Shade haircolour for the past three applications, and I am so thrilled with the product and the results it delivers. Beautiful colours to select from and the finish and result is very natural. I have recently opted to do a half colour between two shades Beige Blonde and Dark Ash Blonde, because I wanted a bit more depth in my colour, this was a suggestion from Camilla and I couldn't be more satisfied. I can definitely recommend The Shade Haircolour.”

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“Extremely good product! My hair is healthy and I’m getting compliments on my hair and it’s shine! I love the fact that I’m using natural products on my hair and the colours are rich and long lasting! Couldn’t be happier!”

The Shade 5 star review on 21st August 2020

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The Shade is rated 4.5 based on 1,946 reviews