The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,946 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,946 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025

Kate B

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

541

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being in Covid 19 lockdown since the end of February my hair was a mess. Thanks to The Shade I was able to bring it back to life. I was unsure at first as I had never colored my hair at home, but it was remarkably simple and easy to use. I did miss a few bits, but more experience will help me next time. Jenny (Melbourne)”

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“Thie shade is the best hair colour system i have used. Covers greys and no damage to hair! Love it!”

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“Happy with the color & ease of application”

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“Great kit and amazing colour”

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“Having the application kit made the colour really easy to apply. My hair felt really nice after, rather than dry and fluffy like other DIY dyes. I like that I don't have to remember to purchase or book an appointment - it's just going to keep showing up in the post! Really happy - thank you.”

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“I purchased 5.3 golden brown and what a transformation! My hair has never been so soft and manageable and the colour is fantastic. I highly recommend this product for people that colour their own hair or even to hairdressers that work from home this is the perfect product.”

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“Very good quality colour”

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“I am impressed by the quality of the hair colour. It has been covering my greys like never before.”

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“Love this colour. Makes my hair soft, does not smell chemical. Great quality shampoo and conditioner sachets. I love that you get everything you need.”

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“My first attempt of using Genoa Light Brown by The Shade and I'm 100% totally happy with the results! 🥰”

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“Loving the colour. I stopped dying my hair due to trying to avoid nasty chemicals so was trying to age gracefully, then found The Shade, and happy with what I read I gave it a go, so glad I did. Got got my mate onto it also.”

The Shade 5 star review on 18th August 2020

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“Great service and product”

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“Love the service, communication and colour. So much time saved at the salon. So much money saved also. Highly recommend.”

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“Colour was perfect! Such an easy process and great results, my new go to! Thanks to Emmanuel for the colour suggestions xo”

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“thank you i love the color it is great and cant wait to get it again connie davis”

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“I wish I could tell you that I have used it as yet but I havent as I'm disabled and I'm waiting on my daughter to visit so she can dye my hair .”

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“Love the colour it was so natural that no one noticed the colour difference in my hair.”

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“The colour is lovely but the job was not. I will purchase the colour again & try someone else to apply as its a shame the greys are still present. Thank you as I am very happy with the product. Definitely recommend.”

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“I wanted to love this! Some parts were good, others disappointing. The hair clips in the kit were really poor quality - they couldn't hold my (short) hair - the springs just weren't strong. The colour itself was good - no strong smell and good coverage of greys. The shampoo was very 'sudsy' makes me think there were lots of sulfates, and way too highly perfumed - I got a headache from the smell that lingered in my hair. A 'touch up' kit would be great, as I don't always want to do a full colour”

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“Love the colour. Great product”

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The Shade is rated 4.5 based on 1,946 reviews