The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,000 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th June 2025

Heather P

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed with the process from the beginning of the sale. Impressed with the detail in the package, nothing extra needed. The product was great to use, good on my scalp c and came up great!”

Helpful Report

“I love it as I was previously not able to use hair dye and had resorted to henna. This works so much better and covers my greys well. On me, a light brown is dark brown however. Oh well. I'm sticking with it and accepting dark brown, knowing I can use a bleach kit if and when I choose to do so. On a whole, I LOVE it!!! :)”

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“Fantastic. The colour is absolutely perfect. Delivery was great. Everything was included. It is 100 times better than the supermarket brands I've been using!”

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“Good quality product. Coloring is easy to use and I had no skin irritations. Lovely shampoo and conditions too. Nice packaging and color kit was very useful. Only one small gripe - would prefer a bottle over the sachets. Would love it there was purple shampoo and conditioner for sale. Fantastic product - well done.”

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“Absolutely fabulous & a must try - my hair was ashy blonde/grey & I wanted something warmer - look at it now The Shade is easy to use with a generous amount of product & gives you a colour with staying power.”

The Shade 5 star review on 2nd September 2020

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“Really happy with the results. I’ve had several compliments from people asking where I got my hair coloured and they are surprised that I did it at home.”

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“So easy to use , the colour is gorgeous, what a lifesaver during lockdown!”

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“Vibrant two toned colour. I love it! It’s safe, Doesn’t sting on application. Nice touch that cape, bowl etc are supplied with first order. Reasonably priced.”

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“I’m loving it”

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“Just love the results. My hair looks like it was professionally coloured and was so easy to apply. Highly recommend.”

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“Great product. Great price. Always arrives on time. Love it!”

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“Great product and perfect colour too. No eye watering chemicals and a really pleasant fragrance. Left my hair soft and shiny. Really thrilled with my order.”

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“I love the colour. So easy to use the shampoo and conditioner smells amazing.”

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“Unfortunately I have not received it yet . It was ordered on 10th August and dispatched on the 11th. I sent messages and email asking for date of delivery.”

Helpful Report

Hi Virginia, We have just sent you an email with Australia Post's reply to our enquiry to them about your missing parcel. While not conceding they have lost it, they cannot locate it. I will despatch a replacement parcel to you today. Really sorry for the inconvenience. The Shade team

“Website fantastic and easy to use. Shipping was fast and efficient with great packaging. Equipment easy to use & directions easy to follow. Colour Shade is beautiful and vibrant.”

The Shade 5 star review on 31st August 2020

Helpful Report

“I've been using the Shade hair dye products for about a year now and would highly recommend them. The intial free hair dyeing kit is high quality and it's still in perfect condition now. the hair dye i find gives me complete, effective grey coverage without irritating my skin in any way and the monthly payment and delivery service as well as changing account details is really user friendly. five stars :)”

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“Very satisfied customer. Have used this product 3 times with great results. Hair and scalp look and feel healthy. Very happy with company, their consultancy support, their on time dispatching and subsequent delivery of product. Thank you.”

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“Quality is amazing. The shampoo and conditioner also leaves my hair really soft, healthy and shiny!”

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“The packaging, quality and smell of the product is outstanding. I love all the tools that are included which make it so easy to use, my only concern is that my hair seems to fade color with every wash and I can even see my towel stained after each wash.”

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“Loving how easy this has been to use. It’s so soft and gentle on my hair”

The Shade 5 star review on 30th August 2020

Helpful Report

The Shade is rated 4.5 based on 2,000 reviews