The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,000 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th June 2025

Heather P

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality colour”

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“I am impressed by the quality of the hair colour. It has been covering my greys like never before.”

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“Love this colour. Makes my hair soft, does not smell chemical. Great quality shampoo and conditioner sachets. I love that you get everything you need.”

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“My first attempt of using Genoa Light Brown by The Shade and I'm 100% totally happy with the results! 🥰”

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“Loving the colour. I stopped dying my hair due to trying to avoid nasty chemicals so was trying to age gracefully, then found The Shade, and happy with what I read I gave it a go, so glad I did. Got got my mate onto it also.”

The Shade 5 star review on 18th August 2020

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“Great service and product”

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“Love the service, communication and colour. So much time saved at the salon. So much money saved also. Highly recommend.”

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“Colour was perfect! Such an easy process and great results, my new go to! Thanks to Emmanuel for the colour suggestions xo”

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“thank you i love the color it is great and cant wait to get it again connie davis”

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“I wish I could tell you that I have used it as yet but I havent as I'm disabled and I'm waiting on my daughter to visit so she can dye my hair .”

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“Love the colour it was so natural that no one noticed the colour difference in my hair.”

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“The colour is lovely but the job was not. I will purchase the colour again & try someone else to apply as its a shame the greys are still present. Thank you as I am very happy with the product. Definitely recommend.”

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“I wanted to love this! Some parts were good, others disappointing. The hair clips in the kit were really poor quality - they couldn't hold my (short) hair - the springs just weren't strong. The colour itself was good - no strong smell and good coverage of greys. The shampoo was very 'sudsy' makes me think there were lots of sulfates, and way too highly perfumed - I got a headache from the smell that lingered in my hair. A 'touch up' kit would be great, as I don't always want to do a full colour”

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“Love the colour. Great product”

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“I received my trial when I received it I was not Sure about it .there was a lot of things to do about covering grey hair ,so I emailed and canceled my next order .today I decided to use the colour without worrying about the extra things you need to do for my grey .i am happy to say I love it my colour is lovely so I will be emailing back to go back into ordering it every month thank you I especially love the shampoo and conditioner x”

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“It really does work i had alot of grey hair especially the top front of my hair and since buying the products from shade my hair looks so much better and feels healthier and I just love love it so much”

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“Told me to use the light blonde colour to lighten my hair though hair colour cannot lighten hair.”

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Hi Caitlin, The Shade can lighten or darken 2 levels from your natural hair colour, but cannot lighten over previously coloured hair. I hope this helps! The Shade team

“The most brilliant colour! Matches my skin tone and left my hair soft and shinier then a pink panther diamond. Easy to apply, quick delivery, thorough instructions and an over all lovely customer experience.”

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“Not great coverage as advertised not very Happy with product.”

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Hi Jodie, Sorry you aren't happy with the coverage.. Our colourists would be very happy to assist. They can be contacted here seven days a week: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“I’ve only used The Shade hair colour 3 times, and so far am very happy with the product. Learning to colour your own hair is a little challenging with the back of your head, but I’m getting more confident with practice.”

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The Shade is rated 4.5 based on 2,000 reviews