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The Shade Reviews

4.5 Rating 1,947 Reviews
87 %
of reviewers recommend The Shade
Company Reviews Metrics Info
4.5
Based on 1,947 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read The Shade Reviews

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025
Kate B
The Shade 5 star review on 30th April 2025
Debbie B
The Shade 5 star review on 30th April 2025
Debbie B
The Shade 5 star review on 30th April 2025
Debbie B
The Shade 5 star review on 30th April 2025
Debbie B
The Shade 5 star review on 23rd April 2025
Wiley S
The Shade 5 star review on 20th April 2025
Carmen B
541
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Meena A
Verified Buyer
“Great product. Loved using it. Gentler on the scalp and hair than my previous haircolour brand.”
Helpful Report
Heidi D
Verified Buyer
“Done OK, still see greys.”
Helpful Report
Cassandra W
Verified Buyer
“Coverage is fantastic. The help with colour choice and selection is spot on. Very fast contact. Can not believe that this colour works so well without the nasty chemical smell. Well worth it. Plus the subscription means I notice that the grays are coming through then bam colour arrives. Couldn’t be better.”
The Shade 5 star review on 29th July 2020
Helpful Report
Donna G
Verified Buyer
“Love!!! Love!! Love!!! No heavy smell Great coverage for my greys (90%grey/white) My hair was soft and shiny straight away, it still is!”
The Shade 5 star review on 28th July 2020
Helpful Report
Claudia K
Verified Buyer
“So easy and such a good colour - definitely will use again.”
Helpful Report
Petro J
Verified Buyer
“Just love it...and so does my hair 😍 Easy to use. The fact that you can choose 1- or 2 shades darker or lighter gave me the opportunity to try both. And the 1 shade darker is what I want. Thank you👌”
Helpful Report
Gayle W
Verified Buyer
“Love the kit but not the colour. I've tried the dark blonde and the Ash blonde on consultation advice but both colours give my hair a red/orange tinge which is something I totally hate. Other than that, it's great but I won't use it again because of the tinge.”
Helpful Report
Monica H
Verified Buyer
“Great luxurious product”
Helpful Report
Jody M
Verified Buyer
“Loving The Shade! All you need to keep the colour up during ISO and beyond. Very happy with my colour selection and result. My shade: PAOLA - DARK CHESTNUT BLONDE”
The Shade 5 star review on 26th July 2020 The Shade 5 star review on 26th July 2020
Helpful Report
Frances T
Verified Buyer
“Napoli dark blonde made my greys orange.”
Helpful Report
Hi Frances, Sorry you didn't get the result you were looking for. Please read this following blog about blonde hair turning orange: https://theshade.com.au/colouring/colour-results/i-coloured-my-hair-blonde-and-it-went-orange-whats-going-on/ Please don't hesitate to contact one of our colourists here who can definitely helps you: https://theshade.com.au/colourist/ I hope this helps! The Shade team
Arlene B
Unverified Reviewer
“Haven’t used my color yet, but love the quality of all the products received and find this is a much better Value than the supermarkets and SO MUCH CHEAPER THAN THE HAIR DRESSERS....”
Helpful Report
Susan S
Verified Buyer
“I am very happy with the shade. Colour good andis very easy to apply. I’m looking forward to my next delivery Sue Sinn”
Helpful Report
Andrea S
Verified Buyer
“Super easy, great quality product, lovely colours and good support. Recommend”
Helpful Report
Aria H
Verified Buyer
“Love all the clips, and extras that you get in the pack. The color is absolutely spot on, shiny, soft love it. Thank you so much for a wonderful product.”
Helpful Report
Vee A
Verified Buyer
“This product is the very very best Omg amazing on market for colour dye. I wouldn’t ever use another product. My hair has never been this healthy the colour is perfect great grey coverage and for longer period of time. Never buy anything else but they shade girls. !!”
Helpful Report
Tayehn L
Verified Buyer
“I bought the blonde wash and the light ash brown. Blonde wash is amazing! Only lightener I’ve ever used that didn’t turn my hair some shade of orange. I left 2 days before dying with the ash as recommended. Usually this means 2 days of hiding my obvious bleach fail from the public but my hair was just blonde! Now the light ash brown - FINALLY! I have found the colour I have been searching for for yeaarrrssssss!! Honestly so impressed and will definitely be using from now on.”
Helpful Report
Linda M
Verified Buyer
“I love that it doesn't have that strong chemical smell of other hair colours and that it's so easy to use with the ingredients already proportioned.”
Helpful Report
Cara S
Verified Buyer
“Best at home hair colour I have ever used.”
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Rayna L
Verified Buyer
“very happy with the products & colour family happy to see the greys have gone”
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Tracey F
Verified Buyer
“What a great kit, so easy to use! Smells good too! Covers the greys well.”
The Shade 5 star review on 19th July 2020
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The Shade is rated 4.5 based on 1,947 reviews
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