The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,947 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025

Kate B

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

541

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Shade is brilliant! Colour is great and it covered all the greys! The condition of my hair is really good and there is no unpleasant smell. All is good when you use The Shade. :)”

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“Excellent colour my hair feels healthy and soft”

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“I’ve been using shade (2 colours mixed) for over a year and my hair looks fabulous! People always compliment me on the colour and no dryness, just shines ! It’s virtually the same colour I had as a little girl, and I love it! 73 and loving it!”

The Shade 5 star review on 11th June 2020

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“I adore my colour from The Shade. They colour matched my previous brand but The Shade is much better quality. It's better for my hair, simple to use and I live the results. I'm definitely a repeat customer.”

The Shade 5 star review on 10th June 2020

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“The Shade kit had everything I needed for such an affordable price. I absolutely loved the shampoo and conditioner (secretly hoping these will come out in large sizes for purchase!). My hair throws a lot of warm tones and I'm always apprehensive about trying at home colours but the cool dark brown colour did not disappoint, after 4 washes I still haven't had to tone my hair. I'm very impressed with this product and will continue to purchase. Thanks!”

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“The color I picked was amazing, it was easy to use and my hair feels healthy even after 2 weeks. The only thing is I paid for my color I didn’t get the free trail but I would love one.”

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“it was easy to use and loved that you got everything you needed in the package. i really am happy with the colour as my hair had so much regrowth and greys and this worked beautifully and no itching afterwards which sometimes happens with other colour products. I highly recommend using SHADE for your next colour.”

The Shade 5 star review on 9th June 2020

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“I love it. Covered my greys perfectly and the smell is amazing. Did my colour 2 weeks ago and it’s still as good as the first day. No stinging when applied which is great on my sensitive scalp. So happy with it”

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“Very happy with the end result. I used the bleach wash kit first to get rid of excess previous colour. Easy to use & my colour application was even & bright. Have had some compliments & someone not believing I did my colour at home.”

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“Thanks Shade, great starter pack. Gave it a go today and am very happy. Only ask from me is to make reuse bottles like ( Herbatint) for those of us working with regrowth so we don't need waste product. Good way to keep clients who would otherwise move on 😉”

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“Great product, smells clean and chemical free. Colour is as described and instructions easy to follow - the mixing bowl and brush were a big help too.”

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“Such a beautiful strong colour, his greys. But still had an allergic reaction ☹️”

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“I was a little sceptical when I decided to give this hair colour kit by The Shade a try. I'm blown away that after over a fortnight after using it and a couple of washes, it's still pretty darn amazing. I really really love the colour too and putting it on was easy as ... I've tried a few other natural products but within a few days my greys poked through and the colour that was left was pretty yuck. I looked like a crazy lady with two tone orange and yellow hair and I'd pretty much given up. Now I feel like I can love my hair again. Thank you, I will definitely use The Shade again and recommend it to anyone.”

The Shade 5 star review on 7th June 2020

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“I’m naturally a strawberry blonde and have regretfully dyed my hair many different colours over the years. Lately I had been trying to find a colour close to my natural colour. In the past it had just turned out like bright orange. Then the shade popped up. I answered a few questions and was recommended Cooper golden blonde. I was sold, quick delivery everything you need and I have never been happier with a colour and my hair feels so good. Thank You! The Shade for making me a redhead again.”

The Shade 5 star review on 6th June 2020

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“Absolutely loving everything about this product. My hair is in such great condition and love the convenience of having it delivered to my front door.”

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“Very happy with the shade. The inclusions for the start up kit were amazing and my colour is lovely, I got many compliments for my chocolate blonde colour (7.3). 3 weeks in now and has not faded much as at all. Very happy.”

The Shade 5 star review on 5th June 2020

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“Great package with all you could need for a professional colour application! I went from blonde to golden brown. The colour was more red that I had anticipated but I love it. First time putting a permanent colour in my hair & was done by my husband & teen daughter (they had a great time) so needless to say it was easy to use! I’m super happy - would def use again!”

Helpful Report

“The shade was perfect..the hair dye doesn't smell toxic nor does it burn your scalp..hair felt super silky and gorgeous after using this product..will be continuing use of this fantastic product..you may need to add a purple toner to the packages for blondes to help marry the regrowth to the length of it..was a bit gold compared to the length. A1 PRODUCT PEOPLE!! 😝 DONT HESITATE TO PURCHASE!!”

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“Absolutely love the shade. They supply everything needed shampoo, conditioner, barrier oil. So glad i found The shade. So affordable and it doesnt smell like normal hair dyes do. Great work. Im sold!!!!”

The Shade 5 star review on 4th June 2020

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“Very pleased with colour outcome on my hair. It's also very convenient for my lifestyle.”

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The Shade is rated 4.5 based on 1,947 reviews