The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,000 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th June 2025

Heather P

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really hesitant to try as I usually go to a professional salon to dye my hair but I was desperate for a healthier and cheaper solution as I felt like I'm spending too much time and money at the salon just to get all those chemicals in hair! I was pleasantly surprised with the results!! The colour fits me perfectly and was super easy to apply, saved me tons of time and so much money and my hair looks and feels better than ever!! Highly recommend!”

Helpful Report

“I am so happy with the Catania - lightest beige blonde that I am about to receive a third shipment. Prior to using the Catania my hair was a very light silver blonde that would go yellow within a couple of washes if I didn't use a blue shampoo. Since using Cantania I haven't had to use a blue shampoo. The roots don't go as light as the bleached hair but I still love the colour. It has given my hair an ombre look. At this stage I am happy to continue letting it grow out without bleaching. Eventially, I am bleach wash my hair to lighten it again the unbleached hair. The product doesn't dry my hair out. I just added the extra shampoo and conditioner to my order because they leave my hair feeling soft and it doesn't go frizzy. After a couple of washes with my regular shampoo and condition, that is not cheap supermarket stuff. My hair is dry and frizzy again. There is no comparison... Salon results for home hair colour prices! Love it!”

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“I am very happy with the product. The colour is just what I wanted and the quality of all the items ordered was fantastic. The service from your team was exceptional too. Thank you!”

The Shade 5 star review on 27th June 2020

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“AHHHMAZING. That’s all I can say about this. Best hair colour I’ve ever used and so much easier than going to the hairdresser!”

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“I’m very impressed with The Shade Products. The colour & conditioner are The Best 🙌🏼🌈☀️”

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“I'm so happy with how this colour turned out! The process was simple, the dye was gentle without a strong smell, and the copper golden blonde came out beautifully! My hair is about 50% grey which has given the the finished result depth and vibrancy. I highly recommend!”

The Shade 5 star review on 25th June 2020

Helpful Report

“It's top end, salon professional quality dye. It covered my greys 99%. I have thick, wavy dark brown hair. My greys are course and concentrated in the usual common areas. I would recommend applying extra developer separately for 15 mins (as advised in the trial instructions), if you have a lot of greys or coarse hair like mine. The trial is so worth the bargain price and provided you choose the correct shade for your existing natural colour, I can't see how you would go wrong with it. Highly recommended product.”

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“I like Shade because the colour I chose is really pretty. It’s easy to mix and apply.”

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“So glad I came across this amazing product which is premium quality the product is thick and there is more than enough product more than you would get in your chemist box colour will never go back to them. Great colour leaves hair soft and manageable. Love the idea that it's a subscription makes me look after my hair more often. Thanks for a fantastic product.”

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“So great to have quality products delivered! Hair has felt great and it's been three + weeks”

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“Loved my kit from the Shade, and all the goodies in it were sooooo useful! Also love my new hair colour - it’s exactly right! Thanks Team Shade!”

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“I have been using the Shade for over three months now. I'm very happy with the results, and no dangerous chemicals. I found just the right colour for me too. The Shade gets delivered to my door every month, a good reminder that it's time to do my hair colour again.”

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“Loved my first try of The Shade! Best home colour I have ever used!”

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“Really happy with the products”

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“Unfortunately I had an allergic reaction and the colour "light blonde" made my blonde hair darker.”

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“Love this product! I often don't have the time to go the the hair salon, but love that fresh new-colour feel! The Shade gave me an opportunity to have a salon-finish in the comfort of my own home. The colour is great (I use light ash brown), feels great and the whole process is so easy! Would recommend!”

The Shade 5 star review on 19th June 2020

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“Loved this kit!! Amazing customer service, quick postage and a quality product.”

The Shade 5 star review on 18th June 2020

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“Wow so easy to order I sent photo of my hair colour and they responded with colour I should go Fast and Easy service Product smells beautiful leaves hair so soft Great pack with everything you need”

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“I’m so impressed by the quality and value for money! Color was a little darker than expected, will get lighter shade next time:)”

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“Loved it! Maybe just a bit dark... I need something more red please!”

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The Shade is rated 4.5 based on 2,000 reviews